Embassy Suites by Hilton Niagara Falls Fallsview

Great hotel to enjoy the Falls.

bad experience

Everything was good except they don’t clean your room every day

comfort and convience of the location

I did not like that the elevators we're not functioning properly. I had to wait up to thirteen minutes on the twelfth floor for a elevator to get us several times. This caused us to be late for ubers and other reservations. Breakfasts was crazy! When we came down to the lobby, there was a line that was at least thirty people deep, waiting to go eat breakfast. If we had chosen to eat breakfast, we would had to have waited in line from fifteen to twenty minutes just to be seated. Lastly, the fan in our bathroom would periodically start making noise. Like the exhaust cover was being lifted and dropped over and over throughout the stay.

Good location and view of the falls.

Went to Niagara to celebrate my husband's birthday and we lodged in the hotel for two days, we had a great time and the breakfast was nice.

Clean room, personable staff. Would have liked the towels changed and bed made but i understand many hotels have discontinued that

Very good hotel

Generally, hotel staff were polite and efficient, and our room was clean and comfortable. But our experience over three days convinces us never to return, particularly given that we paid roughly $350 per night for an experience that was less than satisfactory. Front desk staff were unable or unwilling to share concrete information about where to park and recharge our electric vehicle. They referred us to outdoor car valet staff, who insisted we pay $100 for nightly parking if we wanted to recharge our vehicle. Neither valets nor front desk staff informed us of cheaper parking options down the street (where we recharged our car and parked for $15 a night.) I suspect the valet service is a separate for-profit business fed customers by hotel staff. Parking at this hotel is a rip-off, plain and simple. The complimentary breakfast was disappointingly poor, with guests having to walk across the hotel lobby with buffet food to seating in separate restaurant. Eggs tasted like powedered eggs, and likely were. Pre-cooked toast was limp and not toasted. Sausages were dried and shriveled. Our room was clean. But, in their wisdom, hotel had staff placed a very large massage chair in front of the window, successfully blocking much of our view of the falls. On our last morning, our shower ceased to function. This hotel can do better.

Place was nice but honestly the amount for parking and other services was a bit out of touch. Enjoyed my stay though.

Place was amazing great view and clean

Very nice view of the falls

Large cars / trucks will not fit in the above ground parking but it is what it is. Very nice please and location

My family and I had a great time. My son enjoyed the pool.

I’m happy that we opted for this hotel. Initially we were going with the Oakes hotel but after reading the reviews I switched to The Embassy and I couldn’t have been happier. I had a suite and it was immaculate with the Falls view. It was definitely worth the change. The only thing is that the breakfast isn’t that great.

The room was big, perfect for my family. The view of the falls was beautiful and breathtaking. The food was delicious and the staff were friendly.

The front desk staff were not professional and unwelcoming

The views are amazing. And the breakfast is legit.

Staff very friendly and helpfull