Embassy Suites by Hilton Niagara Falls Fallsview

Yes

Room was clean and newly renovated, gave us an upgrade to partial view of the falls for free, check in/out was fast, free extra alcoholic drink coupons, lots of breakfast options on the buffet. The only con is parking—pricy when you park indoor so we had to park outdoor across the street. But overall, it was a great stay and great experience and we will definitely come back again.

Friendly and efficient staff, although one of our falls view rooms was much smaller than the other. They are not all equal, stay away from the 2102 (and probably on all floors). It was almost claustrophobic how narrow it was. Parking is a ripoff. Park across the street at the buffet/comfort in instead of paying to self park here.

Room was amazing and the staff were fantastic when it was discovered they did not have a room with the view we had booked. Embassy demonstrated superb service and handling and as such will be our go-to next visit to the falls

Staff were friendly and helpful, the room was clean, and the hot tub itself was good. However, the washroom had several serious issues. There was no hot water at the vanity for several minutes, the bathroom door lock was not working, and the hot tub stopper was damaged (although it was eventually replaced). Unfortunately, the hotel did not fix the hot water issue or the bathroom door lock during my stay. I was also told that they could only offer compensation if I had booked directly with them, and because I booked through Expedia, they were unable to compensate me.

This hotel used to be a good choice, but my most recent stay was a very disappointing experience from check-in through breakfast. At check-in, the front desk staff were quite tricky. I had booked and paid for a full suite, but they deliberately assigned me a studio suite instead. After going to the room, I had to return to the front desk and argue my case, showing my Hotels.com booking details as proof. Only then did they finally give me the correct room. This was an unpleasant and unnecessary experience. Breakfast was another disappointment. There was no non-dairy milk available, no boiled eggs, and no bananas. For a brand like Hilton, this level of breakfast service is surprising and unacceptable. Elevator service was also extremely poor. At one point, I had to wait around 30 minutes just to get an elevator. Overall, this stay did not meet expectations, especially for a hotel of this brand.

Breakfast time was extremely busy. Need to be more organized. The line up should be managed well. Not very well organized

Staff were very courteous and polite, and the room was clean, but the Hotel is under renovation and the renovation workers wake us up at 7:15 a.m. with a loud hammering and drilling noises

The hot tub made me catch a rash very rude staff except the valet they are so kind pool is cold

The lift problem caused majority delays and we needed to expect up to 20 mins each time. Breakfast organising wasnt the best. Dirty linen from previous guest skipped after 1st time

The rooms were clean and beautiful. The staff was world class, guiding all of the guests all over the hotel. A well oiled machine!

Room was great!

Absolutely terrible – do NOT waste your money We stayed at this hotel for two nights and the experience was a complete disaster. Elevators: Out of 5 elevators, usually only 2 were working. Sometimes it took up to 45–50 minutes just to get an elevator to stop on our floor. Completely unacceptable. Breakfast: Both mornings we had to wait nearly one hour in line just to enter the breakfast area. Once inside, the buffet was very poor, low quality, and extremely disappointing. Cleanliness: Upon arrival, we found toilet paper in the bathroom that was already dirty and brown-stained. This alone shows how bad the housekeeping standards are. Cigarette smell: Both nights, there was a strong smell of cigarette smoke inside our unit. Despite reporting it multiple times to the front desk, nothing was done. Overall, this hotel does not meet basic standards and is absolutely not recommended.

Excellent plase

Upgrade, clean room, nice staff. Great location!

Yes

Overall great service all around. The best part is that they text you personally to see if you need anything and respond right away. I give them a 5 star for this! We had two issues with the room which they fixed right away. At our request gave us an extra hour for checkout. Other items: pool and hot tubs were large and kid friendly - but too much chlorine - eyes hurt in the air even without using water. No change rooms and can’t take towels up, so my kids went like that in elevators. Elevators line ups are long - but because of great service, they help to keep all things moving. Would stay again! The view from the suite was spectacular of Niagara Falls

Yes it's clean, nice and spacious room for 5 people. My only comment is that Shower Gel inside the shower room wasn't refilled and I hope there's a conditioner for the hair.

I was stayin there for 4 days with my family we were enjoying the place , good srvice staff are really nice , breachfast good room are very clean thank you ill come bavk again.

All of the above mentioned, great service, very good shuttle, beautiful place!