Sheraton Ottawa Hotel

This was our first time going to Ottawa, the Sheraton was like a good location for a reasonable price. We got a room on the 11th floor, unfortunately our view was of a high-rise office building with floor to ceiling windows. The room was nice enough, very good sized and the bed was comfortable. The carpet did not look the cleanest, and the bathroom was quite basic for almost $200 a night. The employees were very friendly and welcoming, they allowed us to check in 2 hours early since our flight arrived early in the day. They also were happy to hold our bags for us on the last day until our flight home, which was really nice. Definitely add the breakfast onto your fee, it’s well worth the added cost. The breakfast serving staff were exceptional, very attentive and friendly. Food was delicious. Overall it was a satisfactory experience, considering the price and our length of stay! I would book again.

Bad customer service

The room was very clean and spacious. The hotel is well-situated, close to touristic attractions and public transport. I had an excellent stay.

Il n’était pas inclus le petit déjeuner

Good location, short walk to parliment and other sights in central Ottawa. Valet parking, but possible to find other options nearby.

Nice helpful staff. Great location near parliament building and Sparks street.

they do not have laundry room

It was a horrible experience for our family. The check-in staff and staff in restaurant were nice and polite, apart from this, this hotel just did not fulfill the expectation on Sheraton brand. First, we arrived at the hotel at after 5pm, but the rooms were still not ready to check-in; the staff offered free breakfast for compensation. Next, when we came back to the hotel at night time and prepare to take a bath, there was no hot water supply in the entire hotel, we called the service hotline for help, the staff just replied there was a technical issue, and nothing they can do. We were a family with >80 elderly and a 8 years old kid, since it was quite late already, we cannot find another hotel at that time, the staff just did not provide any help or solution to the issue, we can only took a quick shower. We chose Sheraton hotel since it is a well-known hotel brand, it was ridiculous that this kind of issue happened and there was no solution for the guest. Really feel disappointed with Marriott hotel brand, will not choose any of the brand under Marriott from now on.

The hotel looks old from the outside but extremely welcoming once you enter the hotel lobby. You can smell the distinct "Sheraton Scent" as soon as you enter. Room is clean and there are daily service during my 3 night stays. The fitness room is pretty good, it has towel, water, headset.

Great in cleanliness and air conditioning

Good location. Staff completely unhelpful with luggage on arrival or departure

I booked a room for three people through Expedia, but they gave me a room for two. The package included two breakfast coupons, two towels, and everything else, but it was for two people, not three. It’s frustrating.

Despite staff shortages the food was great

The staff was always friendly and very helpful

Great, helpful and knowledgeable staff.

The property is in an amazing location. The rooms were clean and spacious. The valet was super quick and getting our car back when we needed it.

Breakfast and dinner excellent! Staff friendly and accomodating,

the parking charges were excessive and the carts were hard to find but the staff were very good.

It would have been nice if the bed was actually made instead of the just pulling up the bed sheets

The breakfast is served in the VIP lounge starts at 7am, when we got there at 7, nothing was ready. We had a busy day ahead of us and we didn’t get to enjoy the complete breakfast that was included.