เซเนเตอร์ ปวยร์โต ปลาตา

Yes and yes, but not as it used to be

Good

Yes

Excellent place

Clean rooms, food was pretty good

Ok

This resort is consistently inconsistent. They run out of food, alcohol, they say they have 6 restaurants and they have 3. The customer service is horrible, the employees rarely acknowledge you when you ask for something. The plaster is my bathroom is falling off the wall, the shower water leaks into your bedroom and I’ve had a towel down throughout my 7 day stay. There were no robes in my room but were in my sisters room. I came here with 16 family members and we are all upset, frustrated and wanted to leave after day 1. You can only make 2 reservations to the a la carte restaurants and we’re here for 7 days which is really unfair. The food at the sports bar is bad, the Italian restaurants pasta is thick and gummy, the habachi experience is lacking due to not having menu items, the steak was chewy and the foods lacks flavor. The buffet restaurant is the same for breakfast, lunch and dinner and consistently runs out of food and the only saving grace is the omelet, plantains and oatmeal in the morning and the grilled chicken, beans and rice and grilled veggies for lunch and dinner. The resort does not have enough pool and beach chairs for their guest but rents as least 50 chairs a day to the cruise ship patrons while not having enough chairs for the resort guest. I spent 30 minutes fighting with guest services to get a chair for me and my sister. I want to thank the entertainment team at the pool for being amazing and give a shout out to Guillermo, Franciel, Jey, Daniela

The food was under a low quality. My daughter got sick and we did not complete our time, we left on December 28th, so i need to make a reclaim. A good installation. However the restaurants did not have a restroom.

Nada mal muy bien

Personal Amable

Me gusto las picinaa lo único es que deberian abrir la diacoteca

Todo estuvo muy bueno

Me gustó mucho la variedad de comida la atención y la tranquilidad del lugar

Great spot we def will retun

Bar great service !!! Love it

Absolutely amazing all around. I will definitely be returning.

The snack area it’s very poor menu the service is poor and also they take to much time to service the food, my suggestion is they have to do like other hotels they put a buffet on the snack hour it’s more choices of food and faster for the clients it’s a suggestion only. Everything else is excellent in the hotel thank you and have a great Christmas and new year

I stayed at one of the rooms attached to the walkout pools. The room was an 8/10. It was modern, good AC, great bed. The property was beautiful 10/10. Food was a 5/10, nothing special, and expected from an all inclusive. The reason for the 3 star, is due to the staff. The staff did not seemed well trained in hospitality. They would gather amongst themselves and many time ignore the patrons. For example, you could enter a restaurant and wait 10 minutes for someone to greet you, even after they can see you. I have stayed at several hotels in DR, in Puerto Plata and Punta Cana, and usually what makes the hotels stand out whether it’s a 3 star or 5 star has always been it’s wonderful staff. This was not the case for this hotel and it was seen in all areas of the hotel.

Great deal. Loved the food and staff!!!

Spotless room with the pool was Amazing