The Ship Inn

Staff need training. No welcome from reception. Room needed a lot of updating. Fire alarm went off in early hours. No staff on site and no emergency contact details readily available once we had evacuated. No apology when checking out and we weren’t asked if we’d had a good stay. Excellent location.

Lovely room and overall amenities. I was down working and had to start at 9:30. So to find out breakfast was from 9am was a disappointment. Way too late for someone who might be staying over for work. Expedia show as from 8am which is more sensible. No update about this from the hotel. Staff did their best to get the breakfast out asap which was good. But it didn’t have to be rushed if it was served from a sensible time. I’ve stayed before and always had it from 8am. Chef needs to get up earlier!

Good location to explore surrounding area. Lovely room, quiet, clean and in room tea/coffee

Väldigt litet rum med ingen plats att ha en öppen resväska. På plats framkom att man inte serverar frukost längre. Personalen ok, men kunde inte tänka sig att kolla om rummet hade blivit färdigt tidigare. Det var 15 som gällde…

just a very nice place to stay

Room clean and spacious the hush hush room, breakfast was plentiful and good ,good location

Clean room, a little cramped, but good. Nowhere to sit apart from the bed. Quieter than expected.

Sadly, this property doesn’t offer a breakfast. Also the pub’s restaurant doesn’t offer roast dinners during the week, only weekends. The restaurant just outside the pub has a brilliant full English breakfast menu and great coffee. It called The Old Grain Store and I would really recommend eating in this lovely restaurant.

We booked for 1 night and were pleasantly surprised at how fantastic the location was so decided to stay for 2 nights. The room was a large corner room that was light and airy with a great wall mounted TV. Also the room had an equally large and very clean bathroom. The great positive of this pub is that they allow dogs to stay and this was the major reason for us booking. The staff were so dog friendly it was lovely to see. Now, for the negatives…to access the room we had to climb 30 steps up. This might not seem a lot for people without respiratory conditions, but for us it was a huge challenge. I would suggest the owners must explain this for people like us oldies with disabilities then you have the full picture of what staying in a pub is like. Next, the room was great but the carpet was grubby and needs replacing, it’s a pale colour and I would suggest a grey flecked colour or something similar so that stains are not visible. The bed was quite creaky and had seen better days, although comfy enough as the mattress was of reasonable quality. Food in the pub’s restaurant is not up to a standard you would expect in a normal restaurant. Our first night the two restaurant staff were rude as they initially ignored us but later apologised and offered us a free meal. Second night completely different as the staff were brilliant and service was Impeccable. The young blonde lady really has a great future in this industry, as she is professional, fun and she’s a credit to your pub.

Breakfast was not available due to a change of operations.

Lovely room, great food in restaurant. Hotel doesn't do breakfast in week but lovely cafe next door doing breakfasts etc. Car park close too, have to pay but free 7pm to 7am.

The Hotel/Pub is very clean and has a reasonably extensive food and drinks menu. My room (9) was a little small but as a single occupant, it was very adequate. It had a kettle and all the condiments, including some biscuits. A water jug was also supplied. The staff were very attentive and professional. A quick shout to Amelia who went out of her way to provide perfect customer satisfaction. I have stayed before and will definitely stay again.

I recently stayed at this hotel and found that its location is one of its biggest strengths. It’s close to plenty of shops and restaurants, and the lively pub downstairs adds a lot of character and energy to the place. There were, however, a few areas where the experience didn’t quite meet expectations, and I hope this feedback is helpful for both management and future guests. Breakfast Issue Breakfast wasn’t available on Saturday morning at the time confirmed in my booking and at check‑in, due to the kitchen staff being unable to access the kitchen. The staff member on duty did their best and suggested I go to another restaurant and request a refund later. Unfortunately, when I spoke with the manager, the interaction felt dismissive, and the hotel only refunded the nominal breakfast cost rather than honouring the original arrangement. Clearer communication and a more guest‑focused approach would really improve this. Room Cleanliness The room carpet hadn’t been cleaned before my arrival and had a visible stain, and the room wasn’t serviced on the second day. Small details like this make a big difference to the overall stay. Room Condition A few maintenance issues stood out: mould around the bath, a broken shower fitting that made it difficult to wash comfortably, and a vanity mirror that couldn’t be adjusted. These are all fixable and would help elevate the guest experience.

No Lift, we were on the 3rd floor and narrow stairs but the staff assisted with our luggage, the dinner food and drinks were excellent. Great service. However it was under new management and the menu was not up to date, sign said breakfast at 8 but they were closed. charming area to walk around. No assigned parking and you had to pay except for the hours from 7pm-7am

Room was very nice. Good location.

Bedroom carpet had never seen a hoover

A pleasant enough stay unfortunately the bar area closed at 8pm so we had to go out for a drink. I are there and did not really enjoy my chicken roast, which is unusual as it is one of my favourite meals. The worst thing was possibly the parking they advertise self parking which is in fact street parking. On a Sunday afternoon in this busy part of town there was no spaces to be found the car par.ks were full and no spaces on the streets at all

Nice welcome & shown to the room. Clean room with a super comfy bed. Central location, so could walk around Rye easily.

The staff of Ship Inn were lovely and helpful. The room/bed was fine. The only thing that we had an issue was the bathtub did not drain well so we kept the water low. Thanks for having us!

The room was clean, comfortable and cosy. Full of local style.