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We were really happy with our stay. The staff were very helpful and the hotel environment was great. Would stay here again.

The room is under construction The bathroom wall was just covered in plastic. Can’t believe they rented this room

I was very pleased with the entire experience

Friendly and helpful staff.

This is a clean, comfortable hotel at a reasonable price, and for me that's most important. I had one meal and one coffee with a snack at the restaurant, and both were pretty good. On the down side, facilities are a bit dated. They have tried to update the lighting in the rooms with a touchpad system. It seems to have a mind of its own sometimes. The TV was difficult to use and programming is extremely limited. The shower controls are very hard to turn and the unit REALLY needs an anti-slip mat. Temperature control in the room is excellent, as is the comfort of the bed. Overall, this hotel is a good value.

Great view

Staff were excellent, as well as the security guards, and housekeepers. Safe, quiet, close to SM, excellent breakfast and Christmas buffet dinner, walkable to Korean restaurants and bars, easy parking with security guards.,

The only thing I did like is the staff. I paid 80 US dollars for a room that was not maintained. First there was paint spots on the floor, an open electrical panel in the closet. No safe until I had to call and ask one to be placed. No air conditioning. To get cool I had to open the window and the traffic was so loud all through the night I got no sleep whatsoever. Two pillows only. The shower liquid soap and shampoo was either diluted or low quality. The room looked like a room from hotel six. The breakfast buffet was okay but was very limited on items. I am glad I only spent one night. That place should be a 30 dollar room not an 80 dollar room. The manager should put more work in keeping the rooms updated. The appearance of Ion was very nice but the room was awful.

I found 2 mice eating on the night stand. The head shower was leaking same for the toilet hose. The TV channels were not available when i woke up at around 2AM. The staff are very helpful, friendly and courteous, from kitchen, front desk and the security officers. The hotel owner should invest a little to bring tge hotel up to standard.

The hotel staff were great! They looked after us really well. The only thing is the rooms aren’t soundproofed.

The property was well secured as well as the staff was accommodating.

I don’t get to take photos of my stay but one word best describes the entirety of the hotel and the staff from security to front desk, to dining area and room service: EXCELLENT

Safe, quiet,close to shopping and restaurants, easy parking. Costumer service excellent, clean, eco friendly.

It’s spacious, costumer service excellent, accessible to everything, safe, guards were very helpful in getting taxi, breakfast buffet excellent and lots of choices. Definitely will book again.

Best

Quiet

Property and staffs are amazing to deal with.

Excellent service , very new and modern , located near everything

AVOID AT ALL COSTS - WOULD HIGHLY RECOMMEND ANY HOTEL OTHER THAN THE ION HOTEL. How did this hotel manage to pass a health inspection when it fails at even the basics of hospitality? The lobby restrooms were poorly maintained and had very dim lighting. Toilet caulkings were yellow/black; everything reeked of a public urinal. Concierge never offered to take our luggage to our room. We were brought to our booked room - which happened to be the closest one to the elevators. Upon entering, the first impression was noticeably dark and dusty. Initial inspection showed dust on every surface - including the door handle. A section of the flooring had a deteriorated hole. Nearby the floor hole and the entrance were several dead bugs (probably termites). A blacklight test showed stains all over the sheets - disgusting; absolutely unacceptable! We went back to the lobby to complain and, after they spoke to their manager, they offered a free upgrade to a suite. After about 15 minutes for them to prep the suite, we were guided up to check it out (again, the suite closest to the elevator). Spacious, but failed the blacklight test - again, stains all over the sheets and pillows. We bolted out and declined the offer. It seemed like none of their rooms were thoroughly prepared and inspected (even after stating we're checking in late). We took video footage of both rooms as proof. Apparently, this hotel used to be a Holiday Inn, but was reclaimed under new management - hence "grand opening".

Overall it was a pleasant experience. Staff is awesome but the hotel is older and it shows. They are remodeling and each room has A/C now. Tile floors show their age with light staining. Bed was good. Location is fantastic. The restaurant was great as well. I would stay there again.