โรงแรมฮาร์ด ร็อค มาดริด

A equipe é solícita e simpática, as acomodações maravilhosas, e o café da manhã com opções para pedir a la carte dá vontade de ficar no hotel para sempre. A localização, pertinho dos museus e do parque do retiro, é perfeita.

Check in employee didn’t care that I had problems entering the hotel when I asked about elevators. She indicated elevators did exist but it is for wheelchair bound or other persons with mobility issues (that can be observed). I ended up dropping my food on the stairs outside of the hotel when I got tangled up. Tread carefully with luggage and other items. Same person ended up indicating that I didn’t have breakfast attached to my hotel stay which I expected. I got the distinct feeling she wanted me to pay for breakfast daily at the hotel. I got food (that was scattered on the front steps of the hotel) from Burger King around the corner. On top of that there is a Starbucks, McDonald’s, Dunkin Doughnuts, and KFC around the other corner. Felt generally safe in the area but one night did get the feeling that something was following me after I didn’t answer him. It’s probably safer physically as well as more things to eat and shop if you as a tourist stay at Gran Via.

The room was spotless, and the check-in process was effortless. This was the fifth hotel that I stayed at during my European vacation, and it was by far the best experience out of them all. It was a great way to end my trip.

Room was clean and staff is super friendly. I highly recommend it.

Excellent hotel that makes our memories more beautiful in our stay in Madrid! The food is delicious and the staff is a 10/5

Great service

Excelente

Hotel y habitación muy bueno. Lo único malo es que al ser época Decembrina, tuvieron eventos en el restaurante por lo cual no había espacio para comer/cenar.

Excelente hotel, muy limpio, muy cómodo, personal atento y buena ubicación.

Virkelig et bra hotell! Eneste negative for vår del er at beliggenheten er i et noe dårligere strøk enn ellers i sentrumsnære områder i Madrid. Og så tar det 8 minutter å gå til togstasjonen, men noe kortere til t-banen.

Reception staff was very nice and welcoming. Room was stylish and very comfy. We were not offered the 20% discount on beverages and food as stated by Expedia!

Delicious!!

Everything was good until I left my bags at the desk for an hour came back and left in a hurry. After a day I went looking for my AirPods and realize someone took them out of my bag.

Yes

Café da manhã muito variado, com diversas opções saudáveis. Equipe muito atenciosa. Voltarei, com certeza.

Estadia perfeita

接客は良かったが、部屋の真下のお店でパーティーのようなものをやっていたため、遅くまでうるさかったです。

Room is comfortable and clean.

De kamer was netjes en mooi qua stijl. Er vonden wel veel prive evenementen plaats in de namiddag/avond waardoor het niet gezellig was om in de lobby te zitten of er geen mogelijkheid was om zelf te dineren in het hotel. Hier hadden we graag op voorhand meer informatie over ontvangen. Het personeel was steeds vriendelijk.

Lovely staff. Decent location - within walking distance to Prado and the train station.