Banyan Tree Phuket

ห้องสอาดดีมาก

bad service,disappointment,not recommend

Good private with nice staff. The accommodation is

บรรยากาศร่มรื่น กว้างขวาง อาหารเช้าเยี่ยม พนักงานดีมาก

Overall a great place to stay . Location is good not far from the airport as well as a small shopping area. I wouldn’t give it many stars as it needs upgrading in a lot of areas. Service staff are 50-60% good and the other definitely need better training. We enjoyed our stay as it was very close to nature .

YES

It was best vacation resort we had experienced in Thailand. Service and hospitality was excellent and the restaurants were a delight.

Great hotel, lovely staff. Will stay again and would recommend

Staffs were friendly and attentives but the room condition has to be better for the price we are paying

I have stayed at Banyan tree for almost 20 times, and this trip is the worst. Front desk staffs were very nice and helpful, but the Sanctuary pool Villa was a let down. upon checking in, the jacuzzi pool was without water. The bar fridge was leaking, the bathroom when raining was leaking at the glass screen. Housekeeping was disappointing. someday with tea light candles for the aroma burner some day without. Also been accused of taking their slipper when there are 2 pair in the bathroom. I then moved to the Grand Two-Bedroom Pool Villa, another disappointment. The garden and pool lights were not working, the living room phone was not working, the master bedroom lights were not working, the living room tv was not working. What happen to all the inspection before the guest checks in to ensure everything are working correctly? But i have to applaud the front desk staff, the Buggy driver, the bell boys and the restaurant staff for putting an effort to make guest feels welcome. Would i stay there again? Maybe just because I know the area well and have property in the compound.

The staff and the accommodation are both fantastic.

ALL IS SO PERFECT, GREAT HOTEL, GREAT ROOM, GREAT LOCATION, GREAT SERVICIES

Absolutely incredible stay at the Banyan Tree Phuket - we decided to spoil ourselves for our honeymoon and the double pool villa did not disappoint. Phenomenal suite, pool was wonderful as were the views. Air con great and the bed was super comfortable. In pool breakfast for 1000baht was super worth it too. The staff were incredible; so polite and helpful. The concierge, the buggy team and the spa staff were wonderful. Would absolutely recommend the double pool villa for a special treat.

I have scheduled for the clean up service at 1pm on one day, but that didn’t happen…. And the indication of which is hot and which is cold water is not clear….

Very good resort enjoy all, recreation ,food, .

We loved our three bedroom villa, the children was playing in the private pool everyday, the staff even gave us giant inflatables to use too. Everything about this resort was perfect, the only thing they need to improve on was breakfast time, because it seems like there is not enough tables for all the guests because there is always a wait, however once seated staff was very good and there was plenty of food options. The resort was very quiet and not very near to anything but we only stayed here during the last few days of our holiday so we was happy to just stay at the resort. We will definitely return again!

Our experience was beyond what we had imagined it would have been. The staff and the hotel experience was unforgettable! This was our first time at the Banyan Tree and they have set the bar high for our future vacations. Thank you!

The Banyan tree resort was really elegant, beautiful and exotic. The staff were extremely polite and helpful. They were also very efficient. There were great dining options too , especially Saffron and Hojo! The only problem is I had to move to another Villa due to the bath tap not working properly, but overall I had a brilliant time and would very much indeed recommend it. I’ll definitely be staying here in a not so distant future.

A very peaceful resort, a bit out of tge way for local shops or restaurants other than those on the resort, which were great. Staff could not have been more helpful or attentive. Local shuttle bus or boat was useful, but only to other resorts. Grab taxis were cheap to get out a d about. Our villa was stunning, well maintained and laid out, ultimate luxury.

NA