Banyan Tree Phuket

Great breakfast buffet. Room decor needs update.

*

Great resort. The staff are wonderful! Top tier! The beach close by is not as pretty as most beaches and the location is a little out of the way for most activities but the resort itself is gorgeous.

We recently stayed at Banyan Tree Phuket in a two-bedroom pool villa and unfortunately, the experience did not meet the expectations of a 5-star resort at this price point. The villa felt outdated, particularly the bathrooms, and overall lacked the level of comfort and refinement we expected. Basic details were missing — for example, only one bath towel per person was provided, and pool towels (both in-villa and at the main pool) were very worn, with visible threads coming out. The toilet did not work. Service recovery felt inconsistent. After raising concerns about breakfast, we were offered a much nicer, quieter alternative location for “special guests,” which was excellent — but it was unclear why this wasn’t offered from the start. Similarly, after further complaints, we were offered to move villas for the last two nights, but no proactive support was provided to facilitate the move, making it impractical for our family. Food quality was another disappointment. Room service and poolside options were very basic — for example, chicken nuggets appeared to be of low supermarket quality, with poor presentation. The main pool is beautiful, but sunbeds are outdated with worn mattresses and old towels. The beach club requires a shuttle and felt crowded and loud, lacking a relaxing atmosphere. Overall, this stay fell significantly below our previous experiences with the Banyan Tree brand (such as Bali and the Maldives), and did not reflect the level of luxury we expected.

Just wow! What an incredible hotel from arrival and fresh drinks and biscuits, to the incredible and attentive staff, and the amazing grounds and facilities. We had an amazing break at this hotel and would recommend to anyone travelling to Phuket who wants to be in the quieter North away from the more hectic main areas. So many amazing restaurants and things to do in the local lagoon and town area as well.

Service at breakfast was below par. The spa and food at other restaurants was excellent. The rooms can do with some renovation

Everything was amazing!! Staff handled everything with care and we loved spending our honeymoon here. The food was 10/10, our room was very clean and neat!

Beautiful rooms, excellent staff, we have been visiting for many years. Seems a little more commercial on this visit with corporate events going on. Shame as it impacted the relaxed atmosphere and has feel of the hotel.

Amazing views, service and food. Flexible and great staff.

Everything was wonderful!!!!

Staff are exceptionally helpful and entertained all personalized and special requests quickly.

Worth it!

Cadre superbe, personnel adorable, tranquilité et détente au rendez-vous

スタッフさんの対応含めて、いいホテルでした！ ありがとうございます

Very nice standard pool villa. The main pool is not that nice

Everything is good. Just wondering if the Jaccuici

Uns hat alles gefallen. Wir hatten die Doppel Pool Villa. Das Personal war sehr zuvorkommend

Die Villa war makellos und das Personal sehr zuvorkommend

Zimmer makellos sauber, Personal zuvorkommend und freundlich. Unglaublich vielfältiges Frühstück.

Everything is perfect.