Sapphire Hotel

Liikenteen melu kuuluu selvästi. Ilman korvatulppia ei nukkuminen onnistu. Huoneeseeni paistoi ilta-aurinko, mikä teki siitä varsin lämpimän, sillä siivoojat avasivat joka päivä kiinni vetämäni verhot jolloin aurinko pääsi porottamaan suoraan

Rundown hotel room with stained carpets.

Great room and hotel. If you don’t have too much luggage, you can easily walk to the airport, especially for an early morning flight.

Ok cheap hotel for a nights stay. Nice area, pubs and restaurants in the same street. 10 mins walk to Westfield Mall.

The location is great close to train stations and buses. Close to restaurants and 2 malls. It's just the room super small I like big rooms I didn't do the reservation my friend helped me. Of course in London is super expensive so probably to get a bigger room will cost more money.

Clean room, staff were helpful

Great place for single female travelers. Clean, quiet, and in great location. Close to shopping and great restaurants. The staff was very accommodating and helpful. Would definitely recommend.

X

Shops are nearby.

Clean room, nice staff, close by to the underground, Westfields and the 02 Shepherd’s Bush empire within walking distance.

Perfect location in a lively area. Start was excellent. Very good value for money.

Na

Great value.

I rarely leave negative reviews, but this experience was bad enough that others should be aware. On arrival, the check-in staff member was friendly and welcoming, which initially gave us some confidence. Unfortunately, that was where the positives ended. The room itself was clearly not cleaned to an acceptable standard — surfaces felt neglected and the overall condition was far below what you would reasonably expect. The bathroom was particularly concerning, with a persistent sewage smell that made it unpleasant to use. On top of that, the hallway outside had a noticeable smell of marijuana, which only added to the sense that the property was not being properly managed. When we raised these issues and asked to change rooms, communication effectively stopped. What began as a responsive front desk experience quickly turned into being ignored, with no meaningful attempt to resolve the situation. Ultimately, we felt we had no choice but to leave early and find alternative accommodation at our own expense. This was a disappointing and frustrating experience. Basic cleanliness, responsive service, and a safe, comfortable environment are not unreasonable expectations — and unfortunately, this hotel failed on all three.

Yes

Ideally placed for what we needed (nearby to Empire Shepherd's Bush - we were going to a gig) we actually booked with the Sapphire but ended up staying in their sister hotel the Pearl which is a couple of doors down

Quarto limpo, temperatura ideal. A localização perfeito

Very friendly staff,very clean and great location.

I booked sapphire but was redirected to pearl for check in, I was then given accommodation in the pearl hotel which was a few doors down. The pearl hotel wasn’t clean but the gentleman that served me was very welcoming. I’ve stayed in the sapphire hotel before which was clean, so lesson learned - insist on staying where you booked.

便利なところでした サファイア ホテルの並びの 7件先のパールホテルというところに泊まることになりました　ホテルが引っ越ししたようです　夜に着いたので それには驚きました　 ひどく 狭いですけど シャーワーは使いやすかったです