Capri by Fraser Frankfurt

Sehr freundliches Personal, tolles Zimmer und es roch immer gut!

Chambre pas très propre, pas de poussière dans la chambre , petit déjeuner ne reflète pas un hôtel de 4 étoiles, je suis rester 4 nuit en aucun moment y’a eu le ménage dans la chambre . Déçu

Very helpful and polite staff.

Sehr schönes geräumiges Zimmer

객실 조식 모두다 완벽했다

Overall good positive experience

O quarto e as comodidades

Todo excelente, la atención, la habitación y el personal. Definitivamente volvería pronto :)

Amazing!

Amazing hotel, really.friendy.staff and absolutely.would recommend

Subject: Formal Complaint Regarding Room Cleaning, Service Quality, and Unreturned Security Deposit Dear Sir/Madam, I would like to file a formal complaint regarding my recent stay at your hotel. During the booking process, two rooms were reserved—one for two nights and another for one night. However, after checking in, we were surprised to find that there was no housekeeping service provided for the rooms. This is the first time we experience such an issue in any hotel worldwide. In addition, we paid for the rooms in cash and requested a partial deduction from the total amount in compensation for the lack of room cleaning, but our request was denied. Furthermore, we were informed that if we needed towels, toiletries, shampoo, or other basic amenities, we would have to personally go to the reception to request and collect them. This practice is highly unusual and not acceptable in any reputable hotel. Moreover, an amount of €50 was held on my credit card as a security deposit. Upon checking out, we asked for the refund to be processed immediately. Unfortunately, we were informed that the amount would be returned within two days to the credit card account. It has now been five days, and the amount has still not been refunded. This overall experience was very disappointing and far below the standards expected from a hotel. I kindly request that you take the necessary action to resolve these issues and ensure the immediate refund of the security deposit. Thank you .HASAN SHALABI

Personal sehr freundlich, Zimmer sehr geräumig und sauber. Kleine Küchenzeile

Room evaluation: The rooms are spacious and fully equipped with all necessary amenities, but the lack of room-cleaning service for two days is very disappointing. The hotel’s location is very good, close to the city center. Breakfast: Very good and varied. Staff: Average — not cooperative and not proactive. Overall, the hotel is overpriced, especially considering that room-cleaning services are not available.

5 Sterne für das Personal und das Zimmer

Im Zimmer waren silberfische vom Bad und es hat nach Abfluss gestunken

El HOTEL MUY BIEN UBICADO PARA LA FERIA Y CENTRO COMERCIAL, EXCELENTE UBICACIÓN. INSTALACIONES DEL HOTEL SE VE QUE NO DAN MANTENIMIENTO A LAS HABITACIONES, SILLÓN TAPICERÍA ROTA, LAS TOALLAS DE LOS BAÑOS VIEJAS. NO ES CALIDAD DEL HOTEL CON EL,PRECIO PAGADO. NO REGRESARÍA AL MISMO HOTEL CON EL PRECIO QUE PAGUÉ.

Huone oli siisti ja palvelu loistavaa

I have stayed at Capri many times in the past and this time was disappointing. The hotel was experiencing a hot water issue in the day of my check in. After a long 13 hour travel day, all I wanted was a hot shower and bed. No one informed me that the hotel was having an issue with hot water and when it would be fixed. I get to my room and jump in the shower. To my surprise no hot water. I have to get out and run downstairs and ask reception about the issues. They bring out a piece of paper stating there would be no hot water for a period from 11:00-1:00. I quickly point out it’s now 2:00. They didn’t know how to respond. If I had been told in the beginning, it would not have been a problem and I would have waited to shower. The 2 night my key didn’t work. They had to program it again. During my whole stay a different persons name was on my TV , and I wasn’t sure if the person would suddenly show up to my room in the middle of the night. The parking ticket also didn’t work the second day even though I had prepaid for parking for my whole stay. Just a comedy of errors!

Ok

Yes