Capri by Fraser Frankfurt

Welcoming and very well equipped rooms.

All round great service here.

I’m really impressed with size of the room. The room is clean and the staff members are in general very friendly. The front desk staff - Daniel is extremely helpful. 👍

Staff were friendly and kind to me and my daughter. Thank you

Das Frühstück ist für den Preis von 22€ definitiv nicht zu empfehlen. Körnernbrötchen gab es auf Nachfrage, diese wurden aufgebacken und kamen noch leicht von innen gefroren zum Buffet. Lage vom Hotel ist super, Zimmergröße war auch total okay. Wasser kann kostenlos aufgefüllt werden, allerdings war der Wasserspender bei uns defekt und wir mussten dazu bis zur Rezeption/Frühstücksraum gehen.

Great hotel. Good value. Room was clean, a good size and quiet. Would stay there again.

Breakfast was excellent, priced well for German standard. I used the gym regularly and was good enough for a hotel. All in all the hotel was excellent

The room is spacious, clean and tidy. The staff are friendly.

Great stay at Capri by Fraser. The bar is a highlight, the bartender is excellent, and the beer and drinks are well made. Breakfast was very good and the service throughout was attentive without being over the top. Good location too. Would definitely come back.

Sehr freundliches Personal, tolles Zimmer und es roch immer gut!

Chambre pas très propre, pas de poussière dans la chambre , petit déjeuner ne reflète pas un hôtel de 4 étoiles, je suis rester 4 nuit en aucun moment y’a eu le ménage dans la chambre . Déçu

Very helpful and polite staff.

Sehr schönes geräumiges Zimmer

객실 조식 모두다 완벽했다

Overall good positive experience

O quarto e as comodidades

Todo excelente, la atención, la habitación y el personal. Definitivamente volvería pronto :)

Amazing!

Amazing hotel, really.friendy.staff and absolutely.would recommend

Subject: Formal Complaint Regarding Room Cleaning, Service Quality, and Unreturned Security Deposit Dear Sir/Madam, I would like to file a formal complaint regarding my recent stay at your hotel. During the booking process, two rooms were reserved—one for two nights and another for one night. However, after checking in, we were surprised to find that there was no housekeeping service provided for the rooms. This is the first time we experience such an issue in any hotel worldwide. In addition, we paid for the rooms in cash and requested a partial deduction from the total amount in compensation for the lack of room cleaning, but our request was denied. Furthermore, we were informed that if we needed towels, toiletries, shampoo, or other basic amenities, we would have to personally go to the reception to request and collect them. This practice is highly unusual and not acceptable in any reputable hotel. Moreover, an amount of €50 was held on my credit card as a security deposit. Upon checking out, we asked for the refund to be processed immediately. Unfortunately, we were informed that the amount would be returned within two days to the credit card account. It has now been five days, and the amount has still not been refunded. This overall experience was very disappointing and far below the standards expected from a hotel. I kindly request that you take the necessary action to resolve these issues and ensure the immediate refund of the security deposit. Thank you .HASAN SHALABI