Shangri-La Boracay

unlike its counterpart in Edsa Manila this unit was chalk to cheese . On arrival we were upgraded by a most pleasant Asst Manager and throughout the stay the staff could not have been more helpful. The Manager was clearly in control and professionalism shone throughout the entire complex. We would highly recommend

View from Villa 30 was underwhelming. No direct view to beach, could only view the sea. That was the onloy downside to the experience overall. The villa was exceptional and very clean. Personnel were top-notch - as expected and delivered!

Ha sido una experiencia espectacular, el team muy atento en todo momento y el director Hans muy amable y cercano con nosotros. Felicitaciones por el gran equipo y el gran resort.

The villa with pool and gazebo was not good. The monkeys had overtaken the area and I count enjoy a serene soak in pool let alone be outside of villa and enjoy. There were 10 to 15 monkeys who would not go away Each day I told staff about the nuance. They just told me not to fed them. I never fed them. The big monkey was staring me down as I was inside villa. The monkeys won 8 to 0. I never relaxed at the villa. They did not even acknowledge that it was extraordinary they just said the villa is next to monkey area. They did not even have a way of getting rid of them. Not pleasant.

Excellent facility and customer service for the family trip. Will definitely come back again.

Beautiful room, excellent staffs, nice amenities.

What a great Resort !!!! Exceptional service

Excelente. Um dos melhores hotéis que ficamos na vida.

5 stars

A really terrible experience. We paid a high premium to book a room with a “sea view”. But Shangri La gave us a room with a Garden view and a very obstructed view of the sea. At checkin the staff were first arguing aggressively that Shangri La room details on Expedia had specified that it was a partial sea view. But we showed in our confirmed Expedia booking that there was no such caveat of partial view in our booking or in how Expedia is currently marketing “sea views” in current Expedia bookings. After a 2-hour shouting match with check in staff when we shows all the evidence, the staff apologized that the result Om offered was not a sea view but the General Manager Hans refused to acknowledged this core mispresentation although - paradoxically- he agreed to “improve how rooms are marketed and communicated”. A disgraceful display of total lack of ethics and integrity. The resort is beautiful but this horrific experience marred our precious vacation. We would urge Expedia to strongly take up this flagrant ethical violation and misrepresentation on the Expedia platform.

This hotel is outstanding and everything about it is 5 star. Starting from breakfast, to amenities and the pristine beaches. We loved it and I highly recommend it!!

The property is fantastic and the service is unbelievable - highly recommended!

I had an outstanding stay at this property. The setting is beautiful and very well maintained. The villas are exceptional with spacious layouts and private dipping pools. The food and service were both excellent. The golf cart system was efficient and made it easy to move around the resort. The gym, spa, and restaurants were also excellent. This is THE best resorts on Boracay Island. I highly recommend it and will definitely return.

Amazing. Staff are great and everything about ShangriLa is great. We had amazing time.

My stay at Shangri-La Boracay was disappointing overall. The property as a facility felt heavily worn out, with multiple issues in the room that required repairs. Despite upgrading to a suite, I found myself calling maintenance three, four, even five times to fix different problems, which was extremely inconvenient. The check-in experience was also unacceptable. I originally booked a sea-view room, yet I was given a room without the view I paid for. When I raised the issue, the staff attempted to charge me extra for the sea-view room that was already part of my reservation. This led to a heated discussion until the supervisor got involved. After that, the employee came back trying to frame it as if they “upgraded” me, when in reality, they were simply providing the room category I had already booked. I made it clear that there was no need to present it as a favor. While breakfast was excellent and the restaurant quality was strong, the suite I upgraded to still had several maintenance problems, and the overall condition of the property did not match the brand’s reputation. The spa and massage were also far below expectations. The entire resort feels neglected, lacking the proper upkeep needed to maintain a premium standard.

The place is well-maintained, like new, from the lobby, the on-site restaurants, the guest rooms. The ambience is warm and elegant. The staff are likewise welcoming, respectful unfailingly helpful. Anything you might want in a five star resort. Shangri-la is the only place I will stay

全てが素晴らしい。

The Shangri-La Boracay was a picturesque paradise that provided us with a great room, view, amenities, friendly staff, great breakfast options and a campus that is second to none. The staff made our stay special and went out of their way to make sure we enjoyed our stay. Very pleasantly surprised. We'll definitely come back!

Could not recommend the ShangriLa enough. We stayed over the Halloween weekend and the lengths staff went to delight their customers was incredible. The speed boat transfer is also so fun.. drummers on arrival too, such a special family vacation! We loved it!!

Unbelievable views, amazing beaches, outstanding customer service & amenities... 11/10!