Leonardo Inn Glasgow West End

On arrival staff at reception were amazing so helpful. Walked into room carpet had an iron burn, the sink in bathroom was slow to drain. The lights on the unit with the tv one was not working and swivelling round.. the socket under the unit was broken and not looking good. The unit had a strip of laminate ripped of the unit. Could hear people talking in next door room. Breakfasts were ok, our first morning the fried eggs were like rubber, sausages over cooked and not appetising to look at or eat.. Our second breakfast we had poached eggs they were lovely and sausages were better but mushrooms were all wrinkled and dry!! Had dinner it was lovely steak & chips very nice, well cooked steak. Staff amazing, so chatty and in hand at all times. Bed was comfortable but pillows were poor quality. Said the bed was a king koil but when I looked at the mattress it was not that make!! Hair dryer was hot to hold after a few minutes. So if it wasn’t that my daughter was staying here as she was giving stem cells at the beatson hospital for her brother my son and they booked it for her I would never have stayed here but I wanted to be in the next room in case she needed me. Disappointed with the hotel. Staff I can’t say enough about them, you should be very proud of them but as for your hotel you need to do a much better job and bring it into the 21st century Not acceptable at all.

Lots of hairs in the bath

Room clean, warm & comfortable. We have stayed many times before & is no frills, but works well for us for a short stay.

Clean room

The staff were very friendly and helpful. The room was pretty basic and shower was awkward to turn on and off. Shower head could have done with a clean . Tv reception wasn’t brilliant . Bed was ok but linen seemed bit small for bed. Breakfast and food were good. Location is good . Could possibly do with bit of TLC. I would go back .

Staff were very helpful and keen to serve us. The two guys who looked after us went above and beyond. When I asked about leaving a gratuity on the card payment they advised it will take some time for them to see any of it. Is that correct?

Clean room, flexible staff, allowed me to check in a bit earlier

Rooms were great. Great outlook! Staff were friendly and courteous and professional. Would recommend to anyone!

The room is in desperate need of a refurb and appeared grubby and tired. The sheet was stained and had a hair on it!

All the staff were fantastic, really easy to speak to. The hotel was really close to the train station

I think one star is too much. When you first walk in the reception smelt like sewage. Then you go to the hotel room and find hole in lamp shade a horrible stain on the wall. Then you sleep the night and it's the worse mattress ever you feel the springs and everything I'm 27 years old I never had my bad hurt in that mattress. I never had to cut my holiday short before but I had to leave the night before on Sunday night and do the 5hr drive instead of doing 1 more night. I would like my 1 night refund.

Great staff . Great location. Clean and warm and great value for money with safe parking

The room was in decent condition and clean but a little dated. The staff in reception were excellent and very friendly. Breakfast started at 8 because it was a Saturday and we went down around 8:20am and there was hardly any food left. I had to ask when there would be more food put out. The staff were friendly when I asked but didn’t look very approachable. I have stayed here before and not had this experience so I’m hoping it was a one off.

Room was clean but curtain was coming off rail. It held together during my stay. Bathroom a bit cramped. Provisions in room were good. Good to have bar and restaurant in house. Staff were very friendly, helpful and efficient. I phoned to extend my stay but got through to an admin centre which was much less helpful. In fact it was obstructive and no use at all. Happy to stay there again, easy to reach, comfortable and friendly inhouse.

Location & service

Room was clean as always, The bathroom needs a bit of maintenance and spruce up (cracked tiles, grout missing, etc) staff helpful as always. Parking charge not too bad but free if you book direct,

Room very dated however bed was comfortable

Comfortable bed. Close to Hyndland train station.

A few small problems with the room- temperamental door lock, shower temperature unstable and sometimes very hot, basin slow to drain. Hotel seems generally run down. Breakfast disappointing as used to be good in Leonardo hotels. Now budget ingredients. Coffee almost undrinkable, orange juice watery, pastries stale, muesli lacking in fruit and nuts, sausages tasteless. Will be avoiding this hotel in future as there are better hotels in Glasgow for the same price.

Bin not emptied, roasting rooms with no control of heating. Paint flaking off badly on the ceiling in bathroom, curtains half way off the rails. Windows all speared and not been cleaned. Hair on the bath. Plug not working for bath. Also a smell of sewage. Expensive breakfast with very few low quality options.