Petit Palace Arenal

comfortable hotel We are enjoying the day

Bien ubicada

Double Room - 8/10. Clean. Good size. Faced courtyard, so nice and quiet. A/C didn’t seem to work, but was bearable without. Would be nightmare in hot summer months. Bathroom - 8/10. Clean. Good size. Great shower, but door seal no good, so bath mat got soaked every time. Bed - 10/10. Very comfy. WiFi - 10/10. Very good. No issues. Breakfast - 10/10. Great choice and great quality. Staff - 10/10. ALL the staff were helpful, polite and professional. Hotel - 8/10. Perfect location. As well as the above niggles, the room key cards never worked first time (even after getting them replaced). And guessing this is a pet-friendly hotel, which is ok unless you’re near a yappy dog. Would still recommend though.

Hôtel idéalement placé dans la rue piétonne d'arenal,pour visiter Madrid a pied Les chambres de l'hôtel sont spacieuses et bien propres .le petit déjeuner est complet et varié.Etablissement a recommander

The accommodation was in city center 1 min walk from the famous Chocollateria San Gines. Staff was helpful and nice, the room was cleanef

Very friendly staff and super convenient location, almost everything shops/restaurants and tourist attractions were within walking distance

Great location! Size of the room was small but it is the price you pay for being in the middle of everything. Breakfast was great! Staff was very helpful! The beds were comfortable, shower was fantastic! I would stay there again.

Pedimos habitación triple y la 3a cama se hundía de un lado. No dormí bien. Por lo demás, excelente ubicación

Comodo e centrale

For the price we paid, this hotel did not meet our expectations. We were particularly astounded that there was no basic coffeemaker either in the room (as would be reasonably expected in a 3-star hotel), or at the very least in the tiny common area on the ground floor or elsewhere in the hotel; and staff said we couldn’t even order a coffee during their breakfast period in the -1 level dining room unless we paid for their 14 euro pp breakfast. They gave us a kettle for our room and we ended up buying our own milk and instant coffee (not that instant could ever replace a good espresso but we were making do till we would get out for the day!) but for about 500 euros (about $740CA) for a 3 night stay, they should do better (in this case they literally could have brought us a few packets of instant and some creamers - at least something to demonstrate an attempt to address our needs). Expedia tried to get a refund on our behalf for our last night (so we could leave a day early and find another hotel), but the management refused to accommodate this request. With so many other better options in the vicinity, hotels that we know take more care to make guests feel welcome (e.g. a mini local wine bottle or cookies at arrival, a coffee station and microwave in a common area, as we experienced in similar 3-star hotels in Barcelona and Malaga ) this hotel should make some relatively minor adjustments so that guests can feel welcome and cared for for the price we pay.

C est dommage que la chambre ressemblait à un frigo Il faisait très froid malgré le chauffage Et le pompom du bruit des chambres d à côté Les seuls points favorables les salariés de l hôtel et la localisation Pour le reste on est loin très loin du prix demandé

Excelente

The property was clean, and beautiful . well located to evrything. Easy parking.

Alles super und sehr zentral.

El elevador está un poco descuidado, de ahí en fuera cumple para descansar y recuperar energías.

Clean hotel with good facilities. The mattress needs changing, but otherwise great stay.

Uno de los mejores puntos para hospedarse en el corazon de Madrid, el desayuno es bueno también

Muy bien

Hotel is located at an enviable area of Madrid. Staff is very friendly. We had a situation with the room that Ana, the property manager was able to solve in a breeze. She is an asset to the hotel.

Todo bien