YOTEL 爱丁堡

The best hotel I have been to in UK

房間很整潔，空間也足夠，職員非常友善，很願意幫忙

簡單乾淨的住宿，好吃的早餐，整體來說很棒！

The food was not good and sadly the weekend I was there the coffee machine broke. Still enjoyed my stay 👌😆

Overpriced and overrated.

Check in was very impersonal. Self help screens with no explanation about available facilities or food options. Needed to find a member of staff to find out times for breakfast, and where facilities such as the gym was. There was no information in the room.

I loved my room! The modern light system, the shower and storage shelving and super comfortable bed. Would have loved hot kettle amenitie but was nice to have coffee in the lobby. It was during Fringe fest so staff was overrun by the demand. I’d definitely stay here again.

Great hotel with friendly staff and good location with modern first class rooms

No Parking is a drag. But we slept so comfortable, and it was a very nice place

Rooms are great, staff are very friendly and helpful and the air con was fab!

Off the main drag but on main transit route and within walking distance of restaurants and sights. Clean and spacious rooms, great for a few days stay to explore the city.

Over priced, and poor hot drinks selection.

This property caters to large tour groups so it is very crowded. The breakfast in the morning was basic, no extras for the oatmeal many days and very limited amount of food. The kitchen staff tried to keep up but the large groups made it almost impossible to manage. Coffee was always an issue in the morning. Their antiquated coffee machines were always broken. The queen room had a nice bed and it was pretty quiet. The best part about it was the convenience to much of Edinburgh, you could walk to the major attractions.

The hotel and staff are amazing. Great location and nice room.

We recently visited the yotel Edinburgh and it was brilliant. From entering on our first stay we were made to feel welcome. Although we were informed we could not check in till 3pm we were given our room keys on checking in at 1pm. The room was spotlessly clean, bright and warming. We were pleased with the hotel as we were returning after our 3 day tour. Our only criticism was they ran out of beer through the pump and had to get bottles on our 2nd visit

Good Stay, but One Staff Interaction Was Very Disappointing Overall, I had a good stay at YOTEL and was generally pleased with my experience. Unfortunately, my interactions with one staff member, Debum, were extremely disappointing and affected what otherwise would have been a very positive stay. On one occasion at the bar, Debum told me that it was hotel policy that all bar consumables had to be paid for immediately and could not be charged to the room. This was inconsistent with what I had previously been told by other staff members. When I asked to see or clarify the policy, his manner became aggressive and unprofessional. He then said that he did not know where to find the policy he had just referred to. The issue was not about having to pay; I was simply asking for clarification because I had received conflicting information from different members of staff. There were also two separate occasions when Debum served me food without providing cutlery, which added to the impression of inattentive service. This was particularly disappointing because the rest of my stay was good. Most of my experience with YOTEL was positive, but the way this situation was handled fell well below the standard of hospitality and professionalism I expected. I hope management addresses both the inconsistency in communicating hotel policies and the customer service concerns, as one staff interaction can significantly affect an otherwise enjoyable stay.

No coffee machine or kettle in the room. There is shared machine in the lobby. No door to bathroom area. It’s open concept room. Room was spacious and included a sitting area and a computer desk. Bed was super comfortable.

Great location easiest check in ever very friendly helpful staff. Great rooms

General sense was that the hotel and the family room where we stayed was not great value. We have stayed in much nicer hotels for the same amount (this had a quasi hostel feel). There was nothing complimentary in the room itself - no water or coffee, which you even get in cheaper hotels. For $600 CAD per night that was not acceptable as it felt like we stayed in a hotel worth half that. Would not stay here again. The staff there were very helpful though.

Clean room, good location, friendly and helpful staff