牧羊人布什多赛特酒店

原來訂了普通客房，後來付費升級到豪華客房，但是给我的房間只是安排在一樓，而且房間比較小，我覺得這個應該是一般的普通客房

Room with king sized bed given to us has a small window only, size of room reasonable. Housekeeping service poor. towels were not replenished properly, cleaning was not up to standard, empty tissue box was not refilled. They put on a 5% service charge on your bill at check in but you may say no on checking out, a bit embarrassing.

no air-condition, very hot in room

This is the first time I book flight hotel via expedia. I am very satisfied with Expedia service. Thank you, Expedia! I will use Expedia next time.

No TV movie channels have been provided, Seating chairs are not sufficient for two persons.

Lovely Hotel, Staff very helpful. Just disappointed on breakfast, nothing left whenever we came down at 9.40

El año pasado me alojé también en este hotel pero este año la experiencia ha sido peor. No tienen absolutamente ningún mantenimiento de las habitaciones . La alfombra está sucia y la apariencia es horrible . El colchón se hunde una barbaridad. La calefacción no funcionó ningún día y la barra de la ducha no estaba bien anclada a la pared y se salía todo el rato . Para un hotel de estas estrellas es lamentable su estado . Hay que verlo todo no solo su entrada . No nos volveremos a alojar en este hotel . El área bastante insegura por la noche .

My room on 2nd floor was not a 4 star room, needed lots of tlc. Soup of the day was same to days in a row, made my wonder about the fresheness of the catering. Staff were nice and helpful

Decent breakfest, but very poor cleaning in the rooms

Reception staff were lovely, hotel was clean. Food wasn't amazing and not much choice for fussy children!! If we were staying for a week I'm not sure we would have eaten at the hotel but we were only there one night to see a show at the O2 Academy next door so perfect for what we wanted.

Super location. Lovely hotel. Early check-in charge is a rip off.

Apart from the crack in the sink it was spectacular

The gentleman who checked us in was really nice. the lobby where you can get a drink at the Jin bar is pretty and they have water refill stations on each floor which is really handy. Unfortunately, the air conditioning in our room didn’t work and it was absolutely sweltering the whole time we were there and very uncomfortable ! The room was also quite tired and there were so many stains all over the carpets! We told the lady at the front desk when we checked out but she didn’t seem bothered and just said hope to see you again… rather disappointing. Breakfast was pretty average. Not a massive selection, and there was no yoghurt or fruit left or being refilled either. The cooked breakfast buffet there was okay. Good quality bacon, sausage and eggs. Over all it’s a good location but the fact our room air on didn’t work was a massive downfall for us.

I chose this hotel because the room had a fridge and a bathtub. When i arrived I noticed that the toilet didn't flush properly,the sink didn't drain and the fridge wasn't working. I talked to the staff in reception and they asked someone to have a look.They got the toilet working but nothing else.Tried to have a bath but could't get any hot water in the bath or the shower,only the sink had hot water,that wouldn't drain.Then I tried to have toast at breakfast but the bread got stuck in the toaster.A very polite man asked me to use another toaster since that one wasn't working properly.The AC didn't work at all and while the cleaning lady tidied my room,she also took all the toilet paper! There was a roll in the holder when I left and when I got back the holder was empty! For the first time ever checking out of a hotel they didn't ask me how I enjoyed my stay....can guess why. The only good thing was nice towels and the wifi worked. would

I stay here for convenience to my London office but despite upgrading myself to a better quality of room this time it was still poor. The shower was tatty, marks on the carpet and a bedside light that did not work. I have expressed my concerns to the Hotel Staff before but it seems to fall on deaf ears. Such a shame as it's a beautiful building.

Value for location

stay was ok my heating did not work in room so was a bit chilly

スタッフの対応は親切で的確でした。部屋については、もう少し細部まで清掃が行き届いていればベストです。

Fine for the price I paid - nicer than a comparable premier inn etc but miles from the service I would expect from a 4 star hotel. Toiletries in bathroom completely empty and not refilled despite asking on numerous occasions. “Please make up my room” sign ignored multiple nights in a row. Room walked into by housekeeping staff without a knock on door first. Location great - convenient for travelling pretty much anywhere in London and Westfield a 5 minute walk away. Room nice enough, although strong damp smell in the bathroom (thankfully only when the door was opened) and due to the design of the hotel very limited daylight through window. Would stay again but only if as heavily discounted as it was this time

The room was supposed to include a double / king bed. When arriving to the room, it was two singles. Went to reception to report, and while I was promised it would be resolved, 6 hours later no change. Offered a discount, but when I went to check out, that had temporarily been forgotten too.