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冇執房

前台跟hotel.com 職員互相推搪有關提早退房事宜，拖延差不多一星期

Firstly: Very friendly and helpful staff.. nice welcome at reception and bar had a pleasant server. Rooms were a reasonable size for an overnight stay and mostly clean, though we did find some property of a previous inhabitant which may allude to a slightly less than thorough clean. Great location and price. Car parking is in the next building and though expensive, it was very reasonable for the area and compared to other car parks nearby. Would recommend.

Not sure what any negative reviews are about - we had a lovely 2 nights. Absolutely no issues, lovely AC’d room, comfy bed, great location and great price considering. Would absolutely recommend.

I had a wonderful stay at the Grand Bristol. As a first time traveller to Europe, having stayed in busy London hotels, I was quite impressed by the relative size of the room. All of the different staff from booking, through check in and check out were so warm and hospitable. I would definitely stay here again. Further, the building was immaculately maintained for a rustic (intentionally rustic) spot. The caretakers of this property known exactly what they are doing and are maintaining this spot as it should be. Thank you! Absolute gem of a hotel, strongly recommend.

Great

The car park is tight and my defender would not fit... this was not apparent until i had passed through the barrier...hotel reception guy was very helpful though. One elevator was not functioning meaning the other was very slow and often full. The hotel is used by foreign coach trippers. The buffet breakfast service was terrible really, few clean tables, find your own seat and cuttlery. Tables did not seem to be cleaned between uses. The coffee machines were not working properly either, with queues for a cuppa. Fruit juices were not refilled. The jam dispenser is not easy to use and is very messy... why not just have the little packs or jars? The same goes for the yoghurt selection.

First of all when arriving late, the manager insisted I hadn’t paid. I should’ve waited for my hotels app to load but he insisted. payment went through. But they couldn’t refund me because the system had an old card. - which proved payment had gone through months ago. I was told in the morning I would have to rectify this by emailing another manager myself. Besides that the shower leaked all over the floor, no matter how I tried to position the curtain, the bed seem to be made of just bedsprings and the carpet was dirty. All in all a very disappointing stay

Toilet seat was loose and the bed sheets had holes in them and the room was very dark

Anything but grand. Room was tired and dated. Carpet was stained and worn down. Toilet seat kept coming off and shower curtain was ripped and dirty. Definitely wouldnt stay here again.

Having asked for the room to be cleaned, the beds were left unmade, the teabags were not replaced, the towels were unnecessarily changed and a face flannel not belonging to the hotel was removed.

Great room, clean hotel. Would recommend and stay again

Exceptional stuff. Great rooms, comfy bed, a lovely time all round and so well located.

Great hotel in an excellent location. House keeping staff were super helpful :) We had a family room for 3 adults, main bed was very comfortable the sofa bed wasn’t great, probably ok for kids though! Apart from that we had a really brilliant stay!

Lovely hotel, walkable to the city centre. Nice bar/restaurant, good choice of food and drinks. Spacious room, staff very helpful.

The property has a very unique style and is in a great location. Having car parking in central Bristol is a bonus. We were very kindly upgraded to a premium room due to my disability. We were allocated a front room but as the property is old there is no double glazing so you could hear people talking as they were walking past and the delivery lorry at 7.30 am. Also we had a room with a connecting door so we could hear the guests next doors every word. As it's an old building I would imagine that the walls are quite thick and may not be a problem in other rooms. Also the quirky wardrobe doors are made from metal and make a lot of noise when being opened and closed so we heard other guests doors banging. The bed was a comfy king-size. We didn't take the breakfast or use the bar so cannot comment on those. The toilet paper was very thin so you had to use so much of it. A better quality would save them money. I was glad that I had taken my own mirror as the dressing table had the TV above rather than a mirror. I would stay again but not in a front room.

Good points - Very friendly and helpful staff, room very clean. Hotel in an excellent location for Bristol town centre. 24 Hour car park next door and was able to leave car there during the whole stay Poor points - One of the two small lifts out-of-action during our stay so during busy times, at breakfast & when a large party was checking in, there would be a long wait to use the lifts. Important for someone of limited mobility. Relatively minor - Two rooms booked but were at opposite ends of the corridor. Reception did look at moving us closer but most other rooms already booked and the only available room was only three rooms closer so we stayed in the rooms originally given. Lock on one of the doors not latching properly and needed a good firm tug to ensure it was locked. Also Key Card for the lock on same door not operating properly. Always took three attempts to unlock door, with it giving three short beeps each unsuccessful attempt. Reported to reception who advised that the batteries in the door lock probably need changing. They marked it down to be checked by their maintenance staff but was never put right during our stay.

hotel is nice, in a very convenient central location, but it is definitely not perfect. The beds are quite uncomfortable as you can feel the springs + pockets of the mattress. The walls are quite chipped, and some of the lights don't work. The Bathroom was not particularly clean with paper stuffed into the sink hole for some reason. Worst of all though, is that the fire alarm went off at 5/6am disturbing my whole family, with no one being able to get back to sleep. I would recommend this hotel for convenience, but i would not suggest a long stay here.

Location was excellent! So close to city centre, restaurants, Bristol Beacon etc The lady on reception struggled to understand us when we asked about the car parking and if we had paid prior to arrival. Her colleague JJ sf to help her out. Room smelt of fish when we first arrived so we went to Primark and bought a room freshener which helped (we didn't report it as only there one night, a couple in front of us at reception when we were checking out were asking to move to a different room as their current room had a bad smell to it). The room itself was dark and dingy. However the beds were comfy and we slept well. The window opened just over a cm and was dirty and run down. The bathroom was mainly clean apart from where the screen joined the bath, it hadn't been cleaned in a long time. The breakfast was not worth what we paid for it, average at best, fruit platter didn't get replenished and looked as though it had been out for a while and hot food just tasted bog standard. Car parking is very expensive at £19 and more than we were expecting as on Expedia who we booked through, says it's £15 for 24 hours and we felt that was expensive as the spaces are very tight although having parking opposite the hotel was very useful. One of the lifts was out of order although there was no sign to say so, they were extremely small and slow so it felt like you waited ages for it to arrive. Overall, we felt that the room and food was very expensive for what we expected and paid for.

Staff were great, room a bit tired, awful outside outlook, rubbish on roof should be cleared, were coffee stains on bedroom wall, not worth the price