Khách sạn Mercure Bristol Grand

The room was very clean. Comfortable beds, good shower. The view wasn’t great (concrete wall!) but didn’t matter to us. Excellent value for money. Fantastic location in the centre of town and so quiet, I was surprised I couldn’t hear any noise from the roads. Staff were very friendly and helpful, though a bit slow at check in, beware longer queues at 3pm. Quick check out available.

We stayed at this hotel twice during our trip because it had been recommended by a Bristol local. When we later described our first room to them, they were horrified and apologized for suggesting it. Our first stay started with what I can only describe as the hotel's version of a welcome drink: a full beer left behind by the previous guest. Not an empty bottle hidden somewhere—a full beer sitting in the room when we arrived. The window sill was filthy, the view consisted of rooftop air-conditioning units and a piss bottle, and one of the hotel's two elevators was out of service. The remaining elevator was frequently occupied by housekeeping staff moving large trolleys between floors, making waits even longer. We reported the issues to the front desk and later through Expedia. Based on the condition of the room, we asked to cancel a second stay scheduled a few days later. The hotel refused despite receiving details of the complaint and photographic evidence. To their credit, they moved us to a larger preferred room for the second stay. It was cleaner, but still tired and worn, with stained carpets and obvious signs of deferred maintenance. Hotels make mistakes. What disappointed us was the response. The hotel acknowledged the complaint, documented the evidence, and still offered no refund, credit, or goodwill gesture. Bristol is a fantastic city with no shortage of places to stay. If we return, we’ll be trying one of the others.

Sábanas muy viejas, necesitan urgente renovación. Al acostarme, la cama estaba mal hecha con las sábanas mal puestas, quedaba parte del colchón si sábanas. Falta urgente capacitación para enseñar a hacer una cama.

Sadly this is NOT a 4-star hotel. It was perfectly clean and comfortable but without any desirable amenities or luxury. The bar had a very limited drinks menu and the wine I drank was awful.

Friendly, comfortable, convenient location

Dirty room. Very noisy. Staff not massively helpful.

Only stayed for one night and didn't have breakfast there but the room was lovely. It was during the hot spell so the room was nicely air conditioned on arrival. Had a bath which is a major plus for me and a hair dryer, iron/ironing board and safe amongst the usual things. Would stay again and would recommend

Great place in the centre with a decent car park albeit a tight car park. Great local facilities & the rooms are in great condition

Beautiful old building. Fantastic location, convenient for citycentre, covered market, canals, buses.. Genuinely friendly and helpful staff. Excellent indian food in the bar, good value

The staff were most helpful and I liked the decor of the hotel and bedroom. Different and contemporary. The bed was comfortable and had a good night sleep. I’d definitely go again if I ever go back to Bristol

Room was ok except we couldn’t find a plug for the kettle anywhere near where it was kept Bar was very noisy at night

Terrible, doesn't make sense old building now curry house poorly maintained rooms staff smoking outside the front not welcoming arguments at reception

Had a lovely stay in a well appointed room with great air con! It was 32 degrees outside so well needed! Nice bathroom with walk in shower. Everything was immaculately clean. Room very quiet.

The check-in process was smooth, and the rooms were clean, although they felt a little dated. The hotel’s paid private parking was convenient, but the spaces were extremely tight, making it difficult to get in and out of the car once parked.

The staff were all very friendly and helpful. Using the multi storey next door was pretty easy and my car felt secure. A good central Bristol location. The room had a comfortable bed and the shower was nice and powerful. Generally I had a more than adequate stay and would stay again if visiting Bristol 👍

Great location for exploding Bristol. Having the car park right next to the hotel is a huge bonus for a city centre hotel and it’s reasonably priced.

Great location, clean, quiet and easy to get around Bristol.

Friendly and very helpful staff, but everything else about the stay was poor.

Rooms are spacious and clean! Staff are extremely helpful and polite. This is our go to hotel in Bristol.

Easy check in and very pleasant staff and helpful