盧森堡希爾頓逸林酒店

很棒的飯店！很乾淨

Spectacular staff and very good breakfast. Very recommended!

Nice upgrade

Yes, everything was superb.

Heating control missing replaced with a fan heater that was noisy, cups and glasses not cleaned room service didn’t come one day and constant noise of lift being used.

スタッフがルールを理解できていない。

Room was freezing cold, heating not working TV was broken

A little out of the centre but free public transport

Das Hotel ist alt und überall riecht es nach Feuchtigkeit. Besonders im Zimmer und Pool Bereich. Sehr unangenehm. Dafür ist das Abendessen im Restaurant exzellent.

The room was very clean, but there was no bottled water provided, and the coffee wasn’t replenished in the morning.

Konnte sauberer sein

Perfect view and exceptional staffs

Vriendelijk personeel en ruime kamers

C'est un Hilton, on est rarement déçu... Chambre confortable, grande, cosy, bien insonorisée, rien à redire. Néanmoins, un peu excentré pour dîner, voiture indispensable. Personnel très professionnel et agréable.

We were incorrectly asked to pay for breakfast after being advised it was included with the room.

Staff didn’t pick up room service trays overnight. Staff knocked on door and asked to clean our room when we hung a “Later, Please” sign from the door handle. Sign was removed. Cookies were plentiful. The hotel is a 30-minute bus ride from the train station. Buses run every 30 minutes.

​I am writing to file a formal complaint regarding my highly unsatisfactory stay at the DoubleTree by Hilton Luxembourg on [Insert Date of Stay] (Reservation [Insert Reservation Number]). ​The stay fell significantly short of expected brand standards, presenting three serious failures: ​Safety and Allocation Failure: My critical pre-arrival request for two adjacent/adjoining Queen rooms for me and my children was ignored. The rooms were placed far apart, creating a major safety concern. ​Major Cleanliness Breach: Upon check-in, the bathroom toilet was found to be unclean and contained a visible spider. I possess photographic evidence of this unacceptable hygiene lapse. ​Operational Failure at Breakfast: The breakfast facility is grossly undersized for a 16-floor hotel. Due to extreme overcrowding, my family and I were forced to wait over 20 minutes for a table. ​As a result of these combined failures—particularly the safety and hygiene breaches—my stay was stressful and disappointing. ​I formally request an immediate review of my reservation and a commensurate form of compensation (full or partial refund) for the substandard service received. ​I look forward to your prompt response and resolution.

Super nettes Personal, der Herr an der Rezeption war super nett.

We really liked staying here... The place was calm and serene and well connected to the city..

Godt.