DoubleTree by Hilton Luxembourg

Perfect view and exceptional staffs

Vriendelijk personeel en ruime kamers

C'est un Hilton, on est rarement déçu... Chambre confortable, grande, cosy, bien insonorisée, rien à redire. Néanmoins, un peu excentré pour dîner, voiture indispensable. Personnel très professionnel et agréable.

We were incorrectly asked to pay for breakfast after being advised it was included with the room.

Staff didn’t pick up room service trays overnight. Staff knocked on door and asked to clean our room when we hung a “Later, Please” sign from the door handle. Sign was removed. Cookies were plentiful. The hotel is a 30-minute bus ride from the train station. Buses run every 30 minutes.

​I am writing to file a formal complaint regarding my highly unsatisfactory stay at the DoubleTree by Hilton Luxembourg on [Insert Date of Stay] (Reservation [Insert Reservation Number]). ​The stay fell significantly short of expected brand standards, presenting three serious failures: ​Safety and Allocation Failure: My critical pre-arrival request for two adjacent/adjoining Queen rooms for me and my children was ignored. The rooms were placed far apart, creating a major safety concern. ​Major Cleanliness Breach: Upon check-in, the bathroom toilet was found to be unclean and contained a visible spider. I possess photographic evidence of this unacceptable hygiene lapse. ​Operational Failure at Breakfast: The breakfast facility is grossly undersized for a 16-floor hotel. Due to extreme overcrowding, my family and I were forced to wait over 20 minutes for a table. ​As a result of these combined failures—particularly the safety and hygiene breaches—my stay was stressful and disappointing. ​I formally request an immediate review of my reservation and a commensurate form of compensation (full or partial refund) for the substandard service received. ​I look forward to your prompt response and resolution.

Super nettes Personal, der Herr an der Rezeption war super nett.

We really liked staying here... The place was calm and serene and well connected to the city..

Godt.

Very Nice! The only problem was no sauna.

The front office executive Mr. Karim was excellent and helpful. Great smile Karim. Keep up the good work.

👍

Very crowded. Food not the best

Hotel was clean , the hotel looks a little tired and could do with updating in certain areas the carpets in hallways and rooms looked well worn and not fresh. The rooms were fairly clean cobwebs in the bathroom and old food from previous guests in the fridge and the lounge chair was dirty and had large holes in the covers , Lots of chips on corners of furniture , windows was also stained on the inside of the double glazed unit obscuring the view. Breakfast was good with plenty of choice. One thing that was annoying was no mention when booking there was no parking , only parking which was payable on arrival no mention of this . Overall not a bad place to stay but a little disappointed

Gentilezza in recpeption e stanza grande

Great stay green area

Staff was friendly Average Room and breakfast

Great property, clean and easy access to do the downtown area.

God busforbindelse til centrum

Excellent petit déjeuner, très bon séjour personnel au top! merci