The Cliff House

The cleaness of hotel is extremely poor. We just stay one night but we found at least four cockroach in the room! They appeared on the bed,wall and above the refrigerator! It is a terrible experience. I do not recommend this for anyone. The bathroom is also very small and the another worse thing is there is no hot waterfor bathing! I believe hot water and cleaness is basic requirement for hotel. The Cliff House really disappoint me.

動線不合邏輯，廁所設施老舊。

Clean and clear, good location, easy ferry connection. Best of all: very quiet at night.

What a great time

0/5 — Filthy, infested, unsafe. Lucky to get out alive. This property was an absolute nightmare from start to finish. The room was filthy, clearly not cleaned, and the hygiene standards were non‑existent. I found bed bugs in the bedding and cockroaches in multiple areas, which is completely unacceptable and a serious health hazard. The noise levels were extreme at all hours, making it impossible to sleep. Between the infestation, the dirt, and the constant noise, the entire stay felt unsafe and deeply uncomfortable. I genuinely felt lucky to get out alive. I had to find somewhere else on short notice. This place should not be accepting guests in its current condition. Avoid at all costs.

Very Hospitable; Hidden gem in the heart of the Brisbane City- thank you and I will definitely stay again::))

Manager or owner he was nice and that was only nice memory from 3 night stay. Online pics and reality have 15 to 20 gap between them. This place was mouldy dirty and unhygienic, matrix in the room I stayed was broken and manager said if give me hand I’ll get you a new bed I thought “new bed??” Fuk it why not!!! Carry the mattress downstairs and I’m expecting a new mattress, after we place the one in the room to a rubbish bins and my new mattress was waiting me in the smoking area on the floor open and wet from rain and dirt, we also carry the mattress back upstairs and he dry the mattress with hair dryer while I was at dinner. One thing I know and that is never again with this place EVERRRE.

The stay was decent. The staff and the people running the place, were lovely, kind people. The facilities however, weren't exactly top notch. The shower didn't heat up, the rooms weren't exactly the cleanest, (it wasn't dirty to the point where it was disgusting, but it could be better) and they had a problem with their smoke detectors. On our second day there, we were woken up by a smoke detector beeping. Naturally, we immediately evacuated the building, only to find out that it was a false alarm. Also, our room's smoke detector had a plastic bag around it, which most likely means that a previous guest was smoking. Now the stay wasn't bad and it certainly wasn't uninhabitable, but they have a few things to improve upon. 4/5 stars. Not a bad option.

ベットが良かったです。

Unfortunately the smoke alarm went off in my room at 7am and I could not shut it off?

The room and bathroom were nothing like the photos online. Mould on the walls, no hotwater at the bathroom basin. Very poor condition and unsure how it can be allowed to house guests. Having travelled worldwide including 3rd world countries, it rates as one of the worst night's accommodation I've ever had

It was just an average room nothing to comment on

Do not stay here. Room was nothing like photos, there were at least 2 cockroaches and several other bugs. Carpets needed vacuumed. The reception was a box with a passcode. Tried messaging and did not get a response for 12 hours. Could not sleep in the room with the bugs and air not working. Parking lot was full and saw a resident take her cat litter box out to the shared trash can. This is more or less an apartment building with some nightly rented rooms.

Room waz very clean be it small but everything you needed. The owner couldnt do enough for you . Would recommend to anyone who wants a close place to all gabba city bus at door . EXCELLENT

Dirty and in disrepair Staff helpful

I did not stay at this property despite having a booking. Upon entering the room, I found dead insects on the bed sheets and observed two cockroaches on the floor. Because of this, I decided not to check in. There was no staff on site, and attempts to contact the manager by phone went to voicemail. I took photos and contacted Expedia immediately to request cancellation. I returned the key and left the room in the same condition. Expedia attempted to contact the property but received no response. The following business day, the property stated that I had checked in and stayed overnight, which was not the case. I booked alternative accommodation that same night. Based on cleanliness, lack of staff presence, and how the situation was handled, I would not recommend staying here.

Staff was wonderful, Room should have been aired before we arrived.

I knew it wasn't the best as have stayed before, but this time I was scratched on my leg getting out of bed as there was a wire poking out of the mattress. The shower curtain was covered in mold which let's face it you can buy them for $10 so that's just laziness, one pillow was hardly even a pillow and they're not expensive, I've stayed in better $40 night caravans but these things should be part of the upkeep, you can even find good quality mattresses cheap these days there's no excuse.

The room had water leaking from the fridge

This property should not be on the market. The regulators should shut it down for sanitary reasons. It's so dirty and stinky, I couldn't even touch anything in it and left immediately. The owners promised refund, by Expedia can't even get in touch with him. Very dodgy place. I can't belittle believe that such places even exist in Australia with all these rules and regulators.