The Westin Ottawa

the body wash used done，but nobody refill it for the next customer，when I got shower，nothing can use

Although under construction the staff did wonderful and a great central location as well worth the stay here

They upgraded my room and the view was wonderful. I didn't like they were remodeling the lobby and it was kind of confusing where to go looking for the exit.

I had high hopes for this hotel, but the reality fell well short. The arrival experience sets the tone: the street out front has visible drug use, and you have to navigate around construction workers pushing wheelbarrows of rocks just to reach the entrance, as there's little room for pedestrians. Once inside, the main lobby is under construction, so guests are routed through a hallway lined with construction materials to reach the elevators. Check-in itself happens at a makeshift desk in what looks like a converted storage room — there's no one to greet you at the door, and the whole entry sequence feels disorganized and unwelcoming. The rooms themselves were subpar. The views were a genuine highlight, but everything else felt like an afterthought. The bathroom, in particular, was a low point — cheaply finished, with a shower that didn't feel clean or well-maintained. The toilet didn't flush properly, and based on conversations with other guests, this wasn't isolated to my room — it appears to be a hotel-wide issue. Housekeeping/turndown service was minimal at best: towels were left on the floor, used washcloths remained in the shower, beds were made carelessly, and trash wasn't emptied. There's also no convenience store on-site, which would have been a nice amenity given the other shortcomings. Overall, this felt less like a hotel stay and more like navigating a construction zone to reach a mediocre room. For the price point, I'd expect significantly more.

Rooms were very comfortable and clean. Great view of parliament buildings. Great location just above Rideau Centre.

The property is in a great location with friendly and helpful staff. It is presently under considerable renovation and found the nightly fees expensive. A renovation reduction in cost certainly should be extended to visitors. Room was a fair size and organized and clean with the exception of considerable mold in the shower area. That should never happen let alone a name hotel being unfairly overpriced

Bb

Nice rooms. Remodeling of common areas was a bit bothersome

Close to all amenities, like shopping, tourist attractions, and located right along the Rideau Canal with public transit. Staffs were great and attentive if you had any questions or concerns. Property is well maintained and clean.

In rénovation and old and smelly bedroom. Old cigarette smell

Staff very friendly. Location is absolutely perfect to walk downtown. Hotel currently in renovation to modernize the Hall and rooms and it was due. Not the best time to book a stay there now, but glad they are making reno for the future

Hotel has some renovations going on but it wasn’t very disruptive. Nice hotel and location is perfect with access to Rideau center.

子供連れ家族で宿泊。文句なし最高のロケーション。サービスも最高。スタッフ優しい。窓から見る景観は素晴らしい。電子レンジ使いたかったらフロントに言うと部屋まで持ってきてくれる。プールあり、更衣室、シャワー、タオルあり。ジムあり。

Room super clean, staff super nice and professionnal, deliiiiiciiiiiious breakfast and roomservice. Would 100% recommend.

Location. Enjoyed the walking to the different sites and shops

I always stay at the Westin because its close to shopping and good restaurants in the Byward market area. The rooms are always nice and clean and the staff is very helpful. thanks Donna Toronto

This is a fantastic hotel. It’s well located in the staff is incredibly helpful.

Clean rooms

Excellent stay - conveniently located and nice accommodations

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