DoubleTree by Hilton Harrogate Majestic Hotel and Spa

Lovely clean room, a few stains on the carpet, which was a shame, but overall a lovely stay and excellent spa. The highlight was the staff, who were friendly, helpful and professional. It seems the biggest complaint from people is the car park, which, according to the staff, is actually not owned by them but by the council, so it's nothing they can control the pricing of. Which, when the guy in front of me was complaining loudly to the reception staff about the price, seems not very fair.

Good location expensive car parking average rooms

My wife and I stayed at the Hilton Harrogate for one night. The staff were excellent throughout our stay, particularly Ashley, the Duty Manager, and Renisha on Reception, who were helpful and did their best to resolve the issues we encountered. The lobby, grand staircase and function rooms are stunning and create a great first impression. Unfortunately, our King Room was disappointing. The décor felt old and dated, and the room was dusty. The bathroom had some nice features, including double sinks, but the bath would not drain properly and the shower hose was split, causing water to spray everywhere. The paint above the shower was also peeling badly. The room layout was odd, with a fridge where the chair should have been, and the dressing table mirror was poorly positioned for doing makeup. The room was extremely hot. Although a fan was provided, it was faulty and very noisy because the blades were catching the grille. We repeatedly tried calling Reception and Guest Services but received no answer. A replacement fan was eventually provided, but as the hotel was fully booked we could not be moved. To cool the room overnight, we had to leave the windows open, which meant listening to a noisy ventilation system outside. The indoor spa facilities were pleasant, but the outdoor hot tub was filthy, with hair floating in the water. Several other guests also appeared unhappy with its condition. Overall, the staff and public areas were excellent, but the room and cleanliness was bad.

Lovely hotel and great breakfast. Only downside is the lack of air con as it is an old building and the fan in the room was ineffective.

Thoroughly enjoyable experience as always. Great friendly helpful staff. Clean room. Excellent breakfast. No issues.

Room was very hot, no AC and a fan that was stashed away in the wardrobe. A lot of noise from the early starting marquee construction as well as a party the night before. Generally the room was ok, bit tired could do with a spruce up. Shower overflowed if you weren't quick enough. Spa was nice but a lot of things not working such as the lockers, toilets and some of the other steam rooms. Staff were friendly and efficent. Wouldn't stay again

The hotel & the rooms are very nice, my only negative comment would be the rooms are too warm - there is a fan in the room, but it’s not very powerful. Even with the windows open it wasn’t cooling down (it wasn’t overly hot outside - about 24/25 degrees) Apart from that, I couldn’t fault it.

Faded grandeur! Reception/checkin felt chaotic and took a long time as receptionist kept leaving to turn off an alarm. She was apologetic but not a great first impression. The room was clean but tired, comfy bed

Mixed review. Hotel location perfect. Room excellent apart from no air conditioning. Breakfast superb. Afternoon tea lovely. Evening meal disastrous. Nothing like the menu discrimination and a chef that thinks the customers are fools. Do not trust the restaurant in the evening. Eat anywhere else!

The main parts of the hotel were very well presented and the dining facilities were beautiful. The bedroom was a little tired and didn’t match expectations from the photos online. The view from the room was very good and the room was fine but it had no wow factor as other Hilton’s have had when we have stayed there. The bathroom was fine but windows and floors felt a bit tired. Disappointing to see that even the 2 bottles of water in the room were not free unless you were a Hilton member. All the little niceties of staying in a hotel have now gone and it now feels like only the basics. Food was amazing and staff were all really friendly and helpful. Cannot fault the restaurant or staff (apart from the automatic service charge which was added to the bill and was around 15%!) we would have tipped anyway but this felt sneaky and rude on the part of the hotel (not the individual staff).

Our stay at the hotel was fantastic The breakfast was excellent with plenty of choices Managed to use the spa during my visit which was also very enjoyable

The hotel was great although the double bedded room was a little small also the bed The pool and spa was great and we had a massage which was excellent The food for breakfast and dinner was excellent It would have been perfect had we booked a different room

Poor water pressure for shower and sink, no air conditioning in fact towel rail on full despite current hot spell meant uncomfortable night. Rooms are a little tired for a very expensive stay (unfortunately Yorkshire show coincided with our business trip) it does have a great location and other bar/carters restaurant amenities were excellent. Spa not used

There are a few issues here. There are 2 classes of spa users. Those with robes, and those without. It’s not a good look to see the non-robe people clutching towels as they dodge the bird excrement on the outside patio, which could be dragged into the pool with one misstep. A daily jet wash is needed. The shower gel containers in the men’s area were all empty. You need earplugs if they put you in a room near the kitchen ventilator. You won’t sleep. The safe in the wardrobe doesn’t work. Too many problems for a £160+ room rate.

Fantastic Spa area and Bar/ Restaurant.

Spa was small but adequate. No air con in the rooms. In room coffee and tea were not replaced for day 2.

The hotel is lovely with great staff and breakfast. We used the spa area which is very relaxing. We requested a twin room which we didn’t get but the hotel was quite busy so maybe they didn’t have any available. We do visit the hotel regularly and love the location and will visit again

our room was clean and tidy, BUT, it was very small, no aircon, no fridge and only one chair! despite there being two of us booked in. it's a spa hotel, but we were only allowed to use the facility for one hour per day! The pool area was nice though, with steam room and sauna. Parking on site was expensive too. There was a wedding AND another party on so we couldn't use the beautiful gardens as they were covered with a marquee and closed off which was very disappointing, I feel the hotel should have told us about that when we booked. Disappointed with the hotel so won't be using it again.

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It was a pleasant stay however the parking charges per night were not communicated prior to our stay. There also seemed to be poor communication regarding breakfast inclusion. The hotel is quite dated and furniture dusty and old.