斯托克希爾頓逸林酒店

Air-conditioning in the room wasn't working in all rooms in the hotel on a day that was 34 degrees. Staff blamed the high temperature for reducing the effectiveness of the Air-conditioning system. Next day was a more manageable 24 degrees celsius and still inoperable air conditioning in the rooms. Absolutely unacceptable. The least a guest deserves in a hotel is comfort. Better invest in a proper Air-conditioning system before the business is run to the ground.

All round great.

Really pleases with the staff member Anca or Acna, sorry if I spelt wrong, She reminds me of my past when I was duty manager and go extra miles for the guests. She was really helpful and have excellent customer services skills. if I want to go there the first reason would be staff.

Receptionist was very welcoming and bubbly - gave us warm cookies!!! Room was clean and spacious. Breakfast was good and topped up regularly.

Clean room, helpful staff, good option of facilities on site. Even when busy with weddings the hotel was well maintained.

Staff were really helpful and do listen

Lovely, great pool - restaurant was okay but breakfast was great.

Lovely stay, good atmosphere. Good location

Unfortunately, there was a student prom on that evening, so the noise was too much till late.

Couldn't fault hotel woll definitely stay again.

Lovely hotel. Shame about the wedding party. They were very loud but that can’t be helped. Otherwise the bed was awesome and staff were really nice

Lovely friendly staff. Great breakfast

Room spacious and amenities were great. Had to book a slot for swimming. The menu for the bar/restaurant is limited and I personally wouldnt eat there again due to this. Both evenings friday / Saturday there was only one member of staff on the bar which caused delays so would have been better if they had more staff on but appreciate there was events on both nights. This does cause parking to become a nightmare. However overall the cleanliness of the room, how friendly staff are and proximity to the festival retail park means I would return.

Faultless

Air conditioning is not working, just the blower goes on and off for the whole stay, had very disturbed sleep for 2 nights because of the hot rooms. They provided a fan in our which was not working properly. Shampoo container was empty. Only 1 lift was working had to wait longer for those.

Excellent

Lovely staff, nice hotel same about the clientele.

This would probably have been a totally fine stay except there was about 50 members of the same family staying there, maybe 75, and their kids were marauding round the hotel leaving trash, upturned chairs, broken glasses etc all over the place. The bar was a no go area because they'd taken over, so loud. Not enough staff to police the bad behavior or clean up and the parents were doing nothing. Pool was absolutely rammed and not a place my kids wanted to hang out - tiny and busy, despite booking a slot. No fridge in the room! Wouldn't stay again.

Terrible stay

Breakfast was good; however, they can’t cope when it’s busy. They are lacking in the areas of cleanliness and customer service. When we initially checked in, we were given a dirty room with dirty bedding and dirty mirrors. You could see that no one had bothered to check or even clean the room. The remote control was cello-taped at the back, and the batteries kept moving out of place. The telephone itself was damaged. I tried to call using my cellphone, but no one answered. The hair dryer was another disaster. We complained about the room, and the next day you could see the difference when we walked in—it was like a different room. The cleaner did an amazing job cleaning the room and changing the bedding. The lady at reception the next day was nice, and the maintenance lady was also very kind and helpful. They are the people who made a difference. They put a new phone in the room and provided a new remote. I just wish all staff were as consistent as the reception lady, the maintenance lady, and the cleaner. It’s sad that they are excellent at their jobs, but a few bad apples ruin it all. At breakfast, we were made to wait for more than 6 minutes just for someone to assign us a table, and they were not busy. The young lady just looked at us, ignored us, and did not even acknowledge us. She disappeared for about 6 minutes; after that, she told us we could go and sit down.