The service is good and the food and rooms are comfortable, suitable for families.

It was a truly enjoyable stay at Hotel Tunjungan Surabaya. The service was incredibly friendly. Hotel Tunjungan is top-notch. Jaya jaya jaya.

The room feels better than before. The staff is very friendly and helpful. They interact with the guests.

The staff is very friendly. How many reviews have I made for Platinum? I'm a regular customer.

It's very comfortable, clean, the lobby smells great, and the staff are very friendly. I got a room with a great view and a clear view of Surabaya. The location is very strategic, close to the mall and the station, and there are many amenities. I also got a free 1-hour late check-out. Next time I go to Surabaya, I'll stay here again 🥰

A great choice of money vs value for staycation or business trip. The breakfast is actually really good for an economic hotel, amenities are also adequate and we can borrow an iron. The staff is very friendly and helpful, extra thanks for helping me to find the jacket I left behind and helping to pass it to my friend too, superb service and will come back again for the next business trip.

The lobby area is comfortable and smells great. The rooms are spacious and family-friendly. The breakfast menu is very varied.

I loved staying here, from the security staff, the receptionist especially (Mrs. Sri), the housekeeping staff, and the pool attendants were all amazing!! Glad to be back!! The pool is very clean.

The hotel staff was very friendly, starting with the security guard who promptly opened the door and the friendly receptionist who explained the room description and deposit card details in detail. Housekeeping also changed towels daily and always confirmed whether the room needed cleaning. They were very helpful.

My stay at the Sheraton Surabaya was truly memorable. The service was responsive and friendly, as was the staff, Bryan. Very quick and helpful. The location is undeniable, with easy access to Tunjungan Plaza Mall. The rooms are spacious and well-maintained, like a 5-star hotel, even in a new hotel.

The breakfast menu is extensive and delicious, the staff is friendly, the rooms are spacious and clean, and the security service is good.

The hotel staff was friendly. I asked to borrow an iron upon check-in, but before I even got to my room, another staff member was already there to take me to the elevator. Very quick 😊. Thank you, MaxOne Tidar Surabaya.

We went there for a birthday staycation and the kids were happy; friendly staff, can be a bit packed during weekends/holidays.

The staff is very friendly, and the service is excellent. The place is spacious and quite clean. It's close to the city center. Nice place and good vibes.

Highly recommended for those vacationing in Surabaya and needing a hotel. I've stayed here twice and have been very satisfied.

The staff explained well, the place is easy to get to everywhere, close to the city center.

Affordable price... Strategic location near the city center... Clean rooms and bathrooms.

Great central location, within walking distance of Tunjungan Plaza, with plenty of restaurants and cafés nearby. The staff were very friendly and helpful, and the room was a decent size—not too small.

Great location as it is right at Tunjungan tourist street, great service, welcome cookies at check-in was a nice touch, nice pool with nice view, good gym, good Wi-Fi, room is spacious with herbal drink as complimentary, hot water, comfy bed, broad selection of breakfast, and attentive staff.

Atmosphere/Facilities: Comfortable and perfect for transit. Food: More variety. Staff Assistance: The staff is very helpful. Highlights: Comfortable atmosphere for resting. Price: Very worth it for the service and facilities. Location: Close to everywhere, especially downtown Surabaya.

The location is close to the city and there are lots of culinary options so you won't be confused about where to eat, the rooms are clean and the best.