This was not my first time stay in Belviu Hotel. My stay at Belviu Hotel this time was a bit disappointing due to cleanliness issues. I encountered a cockroach in my room. When I brought it to their attention, the front office manager offered a complimentary room upgrade for my next stay, showing their commitment to customer satisfaction, but couldn't provide a free room ( that would have been more appreciated) However, hopefully they will improve their pest control measures.