1. The location is right next to the Bencoolen MRT exit. From the last escalator of Bencoolen MRT, take the right turn. Exit the MRT and turn left. You'll arrive at the hotel. 2. Greeter Hotel is responsive when there are guests. Check-in is fast & the staff is very friendly. 3. There is an ice cube and cold water dispenser behind the hotel. If you miss iced tea, just make tea in your room, get ice cubes there. 4. There is a drinking water tap. You can refill water as much as you like. 5. In front of the hotel is a smoking area. Next to the hotel is a minimarket. Slide again there is a 7-Eleven & Dynasty Food Court. 6. Near the bus stop. 7. The room size is so-so. Enough for just resting, putting your luggage, taking a shower, and cleaning up.

I stayed one night for a business trip. Check-in was very late, and I was very happy to receive a late check-out. Thank you.

I’m so happy to have some nights here. The staff [is] so nice & very helpful.

The room is quite suitable for 2 people, clean and close to the MRT or bus stop.

The receptionist, I don't know the name, but when I forgot to state my son is 16 years old, he helped me without extra charge. So helpful. Thank you. One more thing, I really love the hotel area, near Masjid Sultan and Kampung Glam.

Easy check-in and check-out, staff was very helpful. The room is spacious enough compared to other hotels in Singapore. I booked a 4-bed family room. The room was very clean and modern. It was a wonderful 6-day experience.

For medical purposes, I need to stay in Singapore every three weeks. I've stayed at many different hotels, and this was my fourth visit in the past two months, and I found the Carlton Hotel to be the best choice.

This is our first experience to stay at this hotel and we are very happy because the receptionist upgraded our room to a suite. Thank you Marina Bay Sands Hotel.

The staff are very friendly and the room is very clean. I'm very satisfied to stay at this hotel. I'll stay here again when I come to Singapore.

We were 6 adults and 1 child, sharing 3 rooms. We got adjoining rooms with fairly large rooms. One room fit 2 large suitcases and 1 small suitcase, and still had enough space for prayer and a stroller. It was located on the lobby floor, making it easier for us, as we had an elderly person and a toddler with us. - Friendly staff - Toilet with bidet - Faucet with filter so we could refill drinking water - Clean room - Close to Rochor MRT - Next to Sevel - Less than 10 minutes to Bugis Street and Bugis Junction (lots of halal food and shopping) - Close to the bus terminal to Johor - Cool AC

The Indian female hotel staff was very helpful, we were able to check in early, very helpful 👍

Hotel Bencoolen is a fantastic mid-range choice. The rooms are clean and efficient, but the real winner is the location—walking distance to the MRT and great local food. The staff was incredibly welcoming and made check-in a breeze. Excellent value for money in the heart of the city!

The hotel is very strategic to the center of Bugis Street, it is also close to the MRT, right next to Ibis Budget.

It meets with our needs: Clean and comfy bed, enough space for 2, cold air-con, clean bathroom (note that the toilet has no bidet so might be a consideration for some. For me, it's OK and clean). Most important thing for me: very close to MRT station and surrounded by food vendors 👍

At first, I was just happy to choose this hotel because of its walking distance to my activities while I'm in Singapore, but then when I saw one of my favorite aircrew was staying there as well, I straightly believe this hotel has given its best service to be trusted by the best airlines for its hospitality.

Spacious room, very comfortable, clean and can get a good view can see MBS right in front of the window. MRT and Bus access is very close from the hotel. Next to Peninsula plaza and Funan where there are lots of food to try. Thank you and will be back next trip.

Very good service, very strategic location, nice hotel with marina view.

Excellent hotel, near to Bugis shopping center and bus station in front of hotel, recommended to stay.

The reception staff were very friendly, willing to help with any problems during your stay. Near the hotel there is a 24-hour halal (Indian) restaurant and 7-Eleven, so if you get hungry in the middle of the night, you can just go straight down. The nearest MRT station we used was Rochor MRT, exit B directly to the hotel about a 7-minute walk. If it's raining, the hotel also provides umbrellas in the lobby, so you can use them if there are any available. Oh yes, each room is provided with a premium drinking water filter, so you can fill your tumbler as much as you like to drink water.

Walking distance to MRT station and shopping centres, especially 313 Somerset and Orchard Gateway. Not far from Takashimaya, Paragon, etc. Nice location but still at an affordable price.