Hotel Ermitage

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7.8
/10
Pleasant
994 reviews

What Guests Say About Their Stay

Pearl Joy

10.0
/ 10
This is the first time we use a virtual reception. But all is good since you can just run across the street at Acadia Hotel if you have questions. And the staff there is very helpful. Parking is not very clear. They should have map out the parking area. If there is an available parking spot at the back, they should have put a sign or save a spot for the guests. But other than that, all is good. It’s a good walk to the garage parking. Everything else is close by. We had a good walk around the area.

Dawn

10.0
/ 10
The room had comfortable bed and pillows, it was clean and had all amenities I needed. Highly recommend. Great value for money. Walk to everything Quebec City has to offer from this location.

jason

10.0
/ 10
I arrived after the office was closed, but had my keys easily accessible. Parking was a stretch, but I knew that before I got there.
In the Area
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60 Sainte-Ursule Street, Québec, Capitale-Nationale, Canada, G1R 4E6

Main Facilities

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WiFi
Staying at Hotel Ermitage is a good choice when you are visiting Quebec .
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What's around Hotel Ermitage

60 Sainte-Ursule Street, Québec, Capitale-Nationale, Canada, G1R 4E6
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General
Near Château Frontenac

Location
With a stay at Hotel Ermitage, you'll be centrally located in Québec City, within a 5-minute walk of Château Frontenac and Grande Allée. This hotel is 0.3 mi (0.4 km) from Citadel of Quebec and 0.3 mi (0.5 km) from Quebec City Town Hall.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Terrasse Dufferin Slides - 0.2 km / 0.1 mi
Pôle culturel du Monastère des Ursulines - 0.2 km / 0.1 mi
Porte St. Louis - 0.3 km / 0.2 mi
Battlefields Park - 0.3 km / 0.2 mi
Cathedral of the Holy Trinity - 0.3 km / 0.2 mi
Château Frontenac - 0.3 km / 0.2 mi
Grande Allée - 0.3 km / 0.2 mi
Saint-Jean Street - 0.4 km / 0.2 mi
Tourny Fountain - 0.4 km / 0.3 mi
Place d'Youville - 0.4 km / 0.3 mi
Citadel of Quebec - 0.4 km / 0.3 mi
Palais Montcalm - 0.4 km / 0.3 mi
Théâtre Capitole - 0.4 km / 0.3 mi
Parliament Building - 0.4 km / 0.3 mi
Place d'Youville Ice Skating Rink - 0.4 km / 0.3 mi

The nearest major airport is Quebec City Jean Lesage Intl. Airport (YQB) - 22.8 km / 14.1 mi

Facilities
This smoke-free hotel has 3 floors in 1 building and offers bellhop services.

Business Facilities
Featured amenities include express check-in, express check-out, and multilingual staff.

Dining
Buffet breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.

Rooms
Make yourself at home in one of the 10 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

All facilities in Hotel Ermitage

Others Hotel Ermitage
Others

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Public Facilities

  • Smoke-free area

Hotel Services

  • Express check-in
  • Express check-out
  • Porter
  • Multilingual staff

Accommodation Policy & General Information in Hotel Ermitage

Important Note
  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00

  • Fee for buffet breakfast: approximately CAD 15.99 for adults and CAD 15.99 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets Not Allowed

Property does not require health documentation at check-in, Professional property host/manager, Contactless check-out is available, Noise-free rooms not guaranteed, Cashless transactions are available, No front desk, Contactless check-in is available, Essential workers only - NO, Guest will receive an email before arrival 24 hours, Guests will receive an email with special check-in instructions, Property does not offer onsite COVID-19 testing, No cribs (infant beds) available, No rollaway/extra beds available, No elevators

General Information

Popular Facilities
WiFi
Check-In / Check-Out Time
From 16:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Ermitage
10
Number of floors in Hotel Ermitage
3
Another facilities in Hotel Ermitage
Breakfast, Free WiFi, Smoke-free area, Express check-in, Express check-out

Frequently asked question in Hotel Ermitage

What are available facilities at Hotel Ermitage?
There are top facilites at Hotel Ermitage such as WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Ermitage?
The standard check-in time at Hotel Ermitage is starting from From 16:00 while the latest check-out time is at Before 11:00
Does Hotel Ermitage provide breakfast?
Yes, Hotel Ermitage provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Ermitage?
Hotel Ermitage is a 2.0-star hotel.
How many floors does Hotel Ermitage have?
Hotel Ermitage has 3 floors.
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More Reviews from Other Guests in Hotel Ermitage

7.8
Pleasant
From 994 reviews
Cleanliness

8.4

Room Comfort

8.0

Location

9.4

Service and Facilites

7.6

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Traveler Reviews Hotel Ermitage

Number of reviews per page
20
40
Top reviews
Tatiana
icon-Family
Family
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

no parking
Stanley
icon-Family
Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Location was great...room was clean and staff were great...close to everything..👍
Stephen
icon-with Friends
with Friends
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The only positive comment I can give this hotel is the location is great. Location location location. The beds are small, the rooms tight, the care and upkeep is horrible. The place needs paint and repair. Light bulbs not working in need of replacing, limited showering supplies. The bathroom was so tight, you had to side sit on the toilet. Everything creeps and creaks. Supplies left out in boxes outside in hall ways. The ac in our room was quite noisy in an unusual way. Would not recommend.
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Dinu
icon-Family
Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Would appreciate to know where we can park over night
Stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is very old but picturesque. Enjoyed.
Alain
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

L'information reçue par courriel concernant le check-in était utile et concis. Aspect à améliorer : Les joints en silicone dans la douche étaient noircis par la moisissure. Moisissures également present au plafond de la douche. La fan de douche n'était pas fonctionnel et un support à serviette près de l'évier n'était pas fixé solidement.
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Marie-Claire
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Very Small and expensive if I compare with others travels I have done.
Colleen
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The communication with us was excellent from the point of booking on. Although the room we were originally booked in had a plumbing (we discovered upon arrival), we made a quick call and Rodney appeared and very helpfully switched us to another room. The building is ‘vintage’ and clearly in need of some repairs, but the room was clean enough and the property was excellently positioned for us to explore Old Quebec. I wish we’d had a bit more time! Heads up that many of the rooms are up a flight or two of stairs.
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Laverne
icon-
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Comfortable room with bathtub and shower Clean with a great location. Quiet building No elevator but I found the stairs weren’t a problem for me and I stayed on the top floor
Pearl Joy
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is the first time we use a virtual reception. But all is good since you can just run across the street at Acadia Hotel if you have questions. And the staff there is very helpful. Parking is not very clear. They should have map out the parking area. If there is an available parking spot at the back, they should have put a sign or save a spot for the guests. But other than that, all is good. It’s a good walk to the garage parking. Everything else is close by. We had a good walk around the area.
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Lisa
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was ok for the price. The sink was in with the bed not the bathroom which was weird. No staff on site. Pretty quiet which was nice.
Philippe
icon-Business
Business
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The location was great, in old Quebec, right next to fabulous restaurants. Rooms could be a bit more taken care of.
Mary Elizabeth
icon-with Friends
with Friends
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our room was nice enough. We.could not get the TV to work. When using our hair dryer, the plug in sparked. Our bathroom was disgusting. There was mold growing on the ceiling and all around the trim of the shower. There is no fan in the bathroom. There is no airflow in the room. Over the days there Our room became so humid that all of our stuff was damp and wouldn't dry. We never had our room cleaned. We ran out of toliet paper on day 1 and had to search the property for some as well as find our own clean towels. There is no receptionist in the building so there is no one there to ask for items when needed.
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Asyad
icon-with Partner
with Partner
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

No AC in the room and staff didn't seem to care about turning it on or getting a fan. The room was hot and we couldn't sleep. Window didn't have a screen on it either so we couldn't open it overnight. Also, make sure you factor paying for parking as hotel parking is never available for travelers to use. I wouldn't come back here
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Anh
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This is a nice hotel in a good location. We arrived late so it was self check in, there were no staff around. The staff did answer quickly and were friendly when we called. The room was clean, however the air conditioner was very loud when it ran. The bathrooms are not updated, but I guess that's the charm of the place. The downside is that you have to park a couple of blocks away from the hotel.
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Jenny
icon-
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

C'était correct mais sans plus. Propre mais vieux, plafonds ouverts et sales....
Cadence
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was great!
STEEVE
icon-with Friends
with Friends
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Pour le prix que nous avons payé considérant la localisation exceptionnelle, c'était parfait. Sinon, je ne choisirais pas ce type d'hébergement en temps normal. C'est vieillot, la télécommande pour la climatisation ne fonctionnait pas et il y avait des meubles endommagés. Gros Bonus par contre! Le lit était super confortable. Il s'agit d'un hôtel sans personnel à la réception ce qui est un peu unique. Les communications avec l'hôtel étaient très fluides et le processus d'enregistrement et de départ étaient très faciles. Une expérience d'une nuit ok...mais je ne resterais pas là pour un séjour plus long ( par exemple 2 jours ou plus). Qualité/Prix = ok
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Dawn
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room had comfortable bed and pillows, it was clean and had all amenities I needed. Highly recommend. Great value for money. Walk to everything Quebec City has to offer from this location.
Arlene
icon-Family
Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Two frustrating things about this place-- 1) - no staff around to help when there are questions. Phoning for assistance is not an ideal solution. 2) parking - the place is advertised as having a very small parking lot right behind the building. There were 4 empty spaces when we arrived but after "phoning" for assistance, we were informed that we had to park at a city parking lot about 4 blocks away. These spaces were being saved for their sister hotel across the street. In the morning, those "saved" spaces were still empty. The room itself was okay - beds were comfortable and clean but the shower had no floor mat and it was like standing on slippery ice. There was no place to put down the soap, or deal with shampoo etc except to leave it on the floor of the shower and bend over and pick it up every time you wanted to rinse off. Electrical plugs had been tampered with and plugs fell out easily. Friends were on the 4th floor and their room was not in great shape either. If the place is being renovated then get it done before renting it out to unsuspecting travelers. Sorry to be so negat
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Number of reviews per page
20
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Disclaimer

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