Hotel Ermitage

If you like location/character in a hotel and prize that over modern, well maintained/appointed one you’ll appreciate this hotel. It’s close to all the Old Town action, quaint etc. But lacking by modern conveniences normally expected. There’s no staff, and unassisted check in has glitches. You get sent a code to get in the door to pick up your key, and wifi login. BUT, if you don’t have an international data plan, you can’t get your email ! (which is in French by the way… so hard if not impossible for an non French reader to decipher). You have no wifi to get the email that lets you in the door to get your wifi code! The room is modern in appearance, but very poorly maintained… missing parts on shower, mold in bathtub caulking… WiFi is so slow most of the time that it essentially doesn’t work. Heat is from a water radiator you can’t control… AC to cool the room down didn’t work. Opening the window brought in a lot of street noise. The bathtub and toilet are doll-sized; cute but tough for grown people to use. There’s no elevator so come prepared to lug your suitcases up narrow/steep stairs. The staff at the Acadia hotel up the road was super nice… letting us store our luggage when we arrived early until our room was ready so we could go explore. They also gave us late check out. The bedding was great. The little coffee maker made a great brew. The TV was adequate to watch hockey… but unless you speak French you pretty much have a news and a sports channel.

Helpful staff, Clean, very close to restaurants and convenience stores. Excellent experience.

Clean and easy check in

Great little spot, second time being there for a night each time, close to everything

Great location.

The room was clean, but somewhat cramped for two queen-sized bed. We could not get the heat to work, and we froze for two nights. There was no staff on hand. Otherwise it is a lovely small hotel within the gates of the old city of Quebec.

Habitación hermosa, todo muy limpio camadas comodas, super cerca de lo turistico, todo a pie, excelente servicio.

Our one night stay was worth it, the location is accessible to the tourist spots. The welcome gift was not expected as I only asked for notes, but very much appreciated. Thank you!

Yes it close to downtown

The room is large and clean cause i booked 2 bedroom. It is near a park and near most of famous place kn Quebec city. I really love breakfast in hotel. The first time i had breakfast buffet delicious like that

Très bien situé pour visiter et vivre le Vieux Québec. A distance de marche de tout pour une expérience totale. Côté stationnement, simplement prévoir descendre vos bagages à l’hôtel pour ensuite aller stationner votre voiture à un stationnement sous-terrain à environ 600 mètres payable selon le temps d’utilisation et à un maximum par jour de 25.00$. Lit, literie et oreillers très confortables. Cafetière et petit frigo à la chambre. Nous recommandons 🙂

Pas de stationnement. Et je n'ai vu aucun personnel. Ils organisent votre arrivée et vous avez vos accès. J'ai vraiment aimé mon séjour. Calme propre .Une belle literie.

room was clean, the procedure to check in without receptionist was very clear and everything worked well

I had a very frustrating and disappointing experience with this hotel regarding parking. I specifically chose and booked this hotel through Expedia because it clearly stated that parking was available. As a traveler with a rental car, parking was an important factor in my decision. However, upon arrival and check-in, I was informed that the hotel does not actually have its own parking facility and instead directed me to a public parking lot. This was already misleading and frustrating, as the information provided on Expedia gave the impression that parking would be conveniently available on-site or at least directly affiliated with the hotel. What made the situation even worse was what happened next. The public parking lot I was directed to was not only located a noticeable distance away from the hotel, but when I arrived there, it was CLOSED. After a long day of travel, having to deal with finding alternative parking late at night in an unfamiliar area was extremely stressful and inconvenient. The room itself was clean and comfortable, which I appreciated, but unfortunately it did not make up for the inconvenience caused by the parking issue. This experience felt very unprofessional and poorly managed. If the hotel does not provide its own parking, this should be clearly and accurately stated in the booking information. Guests should not be misled into thinking parking is readily available when it is not. Overall, this caused unnecessary stress and significantly impact

The room very clean staff very polite and i have a lot restaurants near the hotel bar etc.

Clean room

Chambre où rien ne manque. Très propre. Jolie chambre très confortable. Lit et oreillers super confortables.

Très Bien

Very good

Tout O.K