Excellent hotel and we can sleep like a baby. Comfy hotel and worth it to stay next time.

The staffs are very nice and helpful. I love how they provided the kids with kids amenities and their water was packed in cartons instead of plastic bottle. The rooms are spacious and comfortable.

4 star hotel with 5++ star facilities, clean, comfortable, and strategic location.

Excellent Service and Very Warm Hospitality. I booked my room on September 24 and arrived at the hotel for check-in at around 2:00 AM on September 25. From the moment I arrived, the staff were extremely helpful, friendly, and responsive. A special thank you to Lisa, Staff No. 4280, who helped me throughout the check-in process and was always very attentive during my stay. I stayed for three nights, and every morning Lisa kindly prepared a small gift for me. These thoughtful little gifts were very memorable and made my stay feel truly special. The hotel also kindly provided me with a late check-out, which was extremely helpful because I was traveling with my one-year-old baby. They also prepared a baby cot/crib for us, which made our stay much more comfortable. I really appreciate the excellent service and personal attention from the hotel staff, especially Lisa. It is not only the facilities that made my stay enjoyable, but also the genuine hospitality and kindness of the staff. I would definitely recommend this hotel to anyone visiting Shenzhen, and I would be happy to stay here again on my next visit. Thank you very much, especially to Lisa (Staff No. 4280), for making our stay so memorable! I would also like to give a special thank you to Kiana (Staff No. 5421), who assisted me with the check-in process and was extremely helpful, friendly, and responsive. She responded to my questions very quickly and made the check-in process smooth and convenient, especially considering that I arrived at around 2:00 AM. I truly appreciate her excellent service and support during my stay.

Outstanding family stay at Shangri-La Nanshan with our two kids! Despite arriving past midnight, check-in was incredibly smooth and efficient. Our 68th floor room was impeccably clean with breathtaking skyline views that amazed the whole family. The breakfast buffet was exceptional - diverse selection of international and local dishes that satisfied everyone, including picky eaters. Location is absolutely perfect - directly connected to Rail In shopping mall for easy shopping and just a 3-minute walk to Hongshuwan South Metro station for convenient city exploration. The dedicated Meituan delivery cabinet on ground floor was a fantastic amenity for ordering local food delivery. Throughout our stay, we experienced the outstanding service quality Shangri-La is renowned for. The lobby and restaurant on level 66 also offered spectacular city views. Highly recommend for families visiting Shenzhen - we’ll definitely return!

Hotel is good. Room is big. I got a free upgraded room and a free birthday cake and decoration for my mom's birthday. Breakfast has a lot of variations. The Chinese restaurants at the 37th and 1st floor are delicious. Didn't have time to try the spa, sauna, and swimming pool, but you need to remember which elevator you need to use when going to the lobby, ground floor, and room. Definitely will stay here again.

Convenient location, right across the Luohu port. There’s also a metro station right in front of the hotel. Hotel is spacious, bed is large, can even fit 3 adults I think. I had a very pleasant stay, will definitely come back

very convenient and easy access. the staffs were super helpful, friendly and patient

The room is spacious and clean with complete amenities from regular glass to wine glass. Location is perfect just on top of a mall with many foods and shops.

Strategic location, just steps from Shenzhen Metro Station (exit D) and Dongmen Shopping Street. Service excellent.