The hotel staff is very friendly and very helpful...the owner is also very nice, even though there was a problem with the app, it was quickly resolved and they were able to understand our situation...#terdebest..👍👍👍

The location is excellent, with views of Mount Arjuno and Panderman. The facilities are also quite extensive, including a swimming pool, playground, and gym. The gym equipment is in good working order.

The room's location is excellent, overlooking the pool and mountain views. It's close to the Jatim Park 3 mall, and close to food and shopping options. Some of the facilities are a bit outdated (the kids' pool area is a bit outdated). The staff was very friendly, and although there was a slight miscommunication regarding the meal coupons, they respected the guest's decision and were very professional. I'll be back next year to try Jatim Park 1 and 2.

The hotel staff and employees, from the lobby to the restaurant, are friendly... Absolutely amazing. Always a first choice. Especially Vidyan, who is very friendly.

The hotel staff is very friendly, the process is fast, the location is strategic, the rooms are clean, I always stay at Aria when I go to Malang 😊

The service is absolutely amazing. The place is very clean and comfortable. The view is also beautiful. I highly recommend staying here if you're in Malang.

The hotel's expectations were in line with its price. The breakfast selection was varied and quite tasty. There are also affordable snacks available in front of the hotel. The hotel staff was friendly and helpful. Overall, I was satisfied with the hotel's service and facilities.

The room size and cleanliness are excellent, the hotel staff are also very friendly and helpful.

I really didn't go wrong with this room type. The room is spacious for a typical Citihub hotel. It has a balcony. The bed is queen-sized and you get two beds. It's very comfortable to sleep in. The pillows are 8 inches in total. The location is in the heart of Malang's bustling city center. It's very busy on weekend nights. So happy. Even though it's in the center of the crowd, the room wasn't disturbed by street noise at all.

There are water dispensers in every hallway, which is very helpful. On Saturday afternoons, there are snacks and an acoustic band. The swimming pool is clean. There are two large beds. In short, it's very enjoyable.

Always stay here when on holiday..! The service is super friendly.. it's like a second home when I go to Malang.. Thank you very much Trix..!

Check-in was fast, the staff was friendly, there were plenty of activities for kids, breakfast and dinner were included, and the food was delicious and varied. Stayed for one night, from check-in to check-out, all done at the hotel.

The hotel staff was very friendly. Check-in was at 2:00 PM, but when I arrived at 1:00 PM, the room was already available. We initially just wanted to leave our luggage because it wasn't time yet, and there was no additional charge. The location is excellent, and the hotel is clean. Recommended.

The hotel staff was very friendly, and we requested a high floor, and the view was exactly what we expected. The breakfast was also delicious, thank you Samara 🥺🤍. I'll definitely be back.

The hotel staff was friendly and very helpful. I stayed here while attending the Polinema graduation ceremony. I was able to leave my belongings at the front desk while the ceremony was still underway. The reception staff was great.

The hotel staff is friendly, the environment is comfortable, and the food is delicious. Thank you, The Batu Hotel & Villas 😍

Overall very satisfying, big room, clean, fragrant, there is a swimming pool, there is a good gym.

Super comfy glamping in the city. I really enjoyed staying here because it had a glamping vibe but easy access. The rooms are super comfortable, there's a swimming pool, and the atmosphere is great.

The hotel staff is very friendly, and the cleanliness of the hotel environment and rooms really makes visitors feel at home.

The hotel is very clean. It's strategically located in the city center, connected to City Point Mall. Don't worry, parking is free. The staff is very friendly and helpful. Overall, it's great.