What do past guests say about Casa Kaoba Hotel & Suites?

Casa Kaoba Hotel & Suites is well-known for its Service and Facilites, Room Comfort, Cleanliness, as reviewed by verified Traveloka guests.

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Casa Kaoba Hotel & Suites

Name: Casa Kaoba Hotel & Suites
Address: Carretera Federal Playa Tulum, Mza 329, Lote 9, Solidaridad, Estado de Quintana Roo, Mexico, 77710, Carretera Federal Playa Tulum, Estado de Quintana Roo, 77710, Mexico
Rating: 8.2

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8.2

/10

Very Good

988 reviews

What Guests Say About Their Stay

Jose

10.0

/ 10

We love this hotel, but has changed since our last visit (August 2025) it's going down, we found little things that they're not the same. Breakfast was good, rooms had a lot mosquitoes ( we never had this problem before) I love that they care for the pets. The check in and check out was fast. Abilene and Gerardo We're very friendly and helpful.

José

10.0

/ 10

Hotelito básico con desayuno básico incluido, chapoteadero y alberca de buen tamaño. Su ubicación nos gustó más que todo por su cercanía al parque Xcaret.

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Olivia

10.0

/ 10

We enjoyed Casa Kaoba, clean and comfortable. People very kind and good breakfast.

In the Area

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Carretera Federal Playa Tulum, Mza 329, Lote 9, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

This accommodation offers:

Outdoor pool

Children pool

Parking

Luggage storage

Garden

24-hour Receptionist

Casa Kaoba Hotel & Suites is a hotel is located at Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Casa Kaoba Hotel & Suites

Carretera Federal Playa Tulum, Mza 329, Lote 9, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Discover More Places

Discover More About Casa Kaoba Hotel & Suites

General
Near Xplor Theme Park

Location
With a stay at Casa Kaoba Hotel & Suites in Playa del Carmen, you'll be a 4-minute drive from Xplor Theme Park and 8 minutes from Xcaret Eco Theme Park. This spa hotel is 4.4 mi (7.1 km) from Quinta Avenida and 4.7 mi (7.5 km) from Playa del Carmen Main Beach.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Xplor Theme Park - 2.2 km / 1.4 mi
Centro Maya Shopping Center - 2.3 km / 1.4 mi
Playacar Beach - 2.9 km / 1.8 mi
Playacar Golf Club - 3 km / 1.9 mi
Piste Cyclable sur Paseo Xaman-Ha - 3 km / 1.9 mi
Río Secreto - 3.5 km / 2.2 mi
Xenses Park - 3.6 km / 2.2 mi
Mahi Golf Course - 3.9 km / 2.4 mi
Plaza Paraiso - 4 km / 2.5 mi
Museum of Popular Mexican Art - 4 km / 2.5 mi
Xaman Ha Aviary - 4.1 km / 2.5 mi
Paseo del Carmen - 4.2 km / 2.6 mi
Xcaret Eco Theme Park - 4.3 km / 2.7 mi
Mayan Ruins of Playacar - 4.3 km / 2.7 mi
Quinta Avenida - 4.4 km / 2.7 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 30.2 km / 18.8 mi
Cancun Intl. Airport (CUN) - 62.2 km / 38.6 mi

The preferred airport for Casa Kaoba Hotel & Suites is Cancun Intl. Airport (CUN).

Facilities
Pamper yourself with a visit to the spa, which offers massages. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.

Business Facilities
Featured amenities include a 24-hour front desk and luggage storage. Planning an event in Playa del Carmen? This hotel has 2045 square feet (190 square meters) of space consisting of conference space and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Dining
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Ceiba Negra, or stay in and take advantage of the room service (during limited hours). A complimentary continental breakfast is served daily from 8:00 AM to noon.

Rooms
Make yourself at home in one of the 39 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and ceiling fans.

All facilities in Casa Kaoba Hotel & Suites

Facility

Outdoor pool

Children pool

Swimming Pool

Functional Hall

Common Space

Exterior

Bedroom

Family-friendly Facilities

Children pool

Food and Drinks

Breakfast
Snack bar
Continental breakfast

Things to Do

Outdoor pool
Spa
Garden

Connectivity

Free WiFi

General

Banquet
Smoking area
Parking
Terrace

Hotel Services

Luggage storage
24-hour Receptionist

Business Facilities

Conference rooms

Accommodation Policy & General Information in Casa Kaoba Hotel & Suites

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
Only registered guests are allowed in the guestrooms.
The property allows pets in specific rooms only and has other pet restrictions. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
Contactless check-in and contactless check-out are available.

Check-in/Check-out Time

Check-in:

15:00 - 23:00

Check-out:

Before 12:00

Pet deposit: MXN 1000 per stay
Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Limited Number Of Pets In Room

Professional property host/manager, Contactless check-out is available, Contactless check-in is available, Essential workers only - NO, No elevators

General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - 23:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Casa Kaoba Hotel & Suites	39
Number of floors in Casa Kaoba Hotel & Suites	1
Another facilities in Casa Kaoba Hotel & Suites	Children pool, Breakfast, Snack bar, Continental breakfast, Outdoor pool

Frequently asked question in Casa Kaoba Hotel & Suites

What is normal check-in & check-out time at Casa Kaoba Hotel & Suites?

The standard check-in time at Casa Kaoba Hotel & Suites is starting from 15:00 - 23:00 while the latest check-out time is at Before 12:00

Does Casa Kaoba Hotel & Suites provide breakfast?

Yes, Casa Kaoba Hotel & Suites provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Casa Kaoba Hotel & Suites?

Casa Kaoba Hotel & Suites is a 3.5-star hotel.

How many floors does Casa Kaoba Hotel & Suites have?

Casa Kaoba Hotel & Suites has 1 floors.

How many rooms are available at Casa Kaoba Hotel & Suites?

Casa Kaoba Hotel & Suites has 39 rooms in total.

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More Reviews from Other Guests in Casa Kaoba Hotel & Suites

Overall Ratings & Reviews Casa Kaoba Hotel & Suites

Other sources (988)

8.2

Very Good

From 988 reviews

Cleanliness

8.2

Room Comfort

8.4

Service and Facilites

8.8

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Traveler Reviews Casa Kaoba Hotel & Suites

Number of reviews per page

Top reviews

Joselyn

2.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

No lo recomiendo Almenos que busques algo mega sencillo. La pscina la limpian a mano por lo cual se puede ingresar después de las 10 am Las instalaciones están deterioradas No hay agua caliente Dice aver utensilios y solo 1 sartén . Imposible cocinar algo no hay variedad en platos,las manillas de la tubería horribles . En el hospedaje dentro había un jacuzzi lleno de agua verde . ¿Cómo reciben huéspedes así .? Entraron a limpiar y solo arreglaron la cama dejaron paños limpios y la basura d los baños ahí tal cual . Súper mala administradora… El desayuno es mínimo y súper pequen . Los baños del restaurante se les desborda el papel higiénico días sin limpieza seguramente..Sofá roto

Jonathan

4.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Breakfast included was really bad and super alow service they would run out of food options - jacuuzi was not working - would not stay there again

Leobardo

with Children

6.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Receptionist very helpful. For the hotel to be 6 years old it is not well kept up. We stayed in the presidential room with pool inside. The pool water was dirty not one days did we see or hear the pool cleaning system turn on. There are water bugs/ roaches. Outside pool was okay. Overall the place is out too lonely. We were a family of 10 and did not feel secure staying there. I if you are looking for a place to stay and not worrying able how it looks and location, then this is the place to stay. It needs a remodel.

Brianda

with Children

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

place just for sleep 1 night

Jean

Family

8.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

For the price, this is a great stay for the area. I booked because it seemed close to the hospital where my dad was admitted. Unfortunately because of the road system, we had to drive all the way to Xcaret to turn around and head the direction of the hospital across the street. I checked in around 9pm, and nothing was open on-site or within walking distance for a drink or bite or even water. The front desk staff was amazing. Very welcoming, helpful and friendly. I chose the accommodation with the indoor pool included, but was unable to use it because it was freezing cold and didn’t appear to have any filtration. It looked like there was a button to make the pool do something, but it didn’t work. The towels are seriously subpar and the kitchenette amenities are sparse and random…no soap even. But the bed was comfortable and the shower was…fascinating. The rain shower head was broken and shot water everywhere and/but I’ve never seen a shower with a geyser coming up from the floor. I’ve also never felt cleaner. ;) It’s a bidet shower. I would actually stay here for a long-term rental, assuming that maintenance could make some adjustments to the pool and plumbing. I would bring in my own kitchenette supplies and towels, and be such a happy camper for months at a time. Breakfast is a bit awkward, but again, I got what I paid for and I was well-fed and well-slept despite the fact that my dad was dying in the hospital across the street (yet 10 miles away).

Jose

Family

10.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

José

10.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

Hotelito básico con desayuno básico incluido, chapoteadero y alberca de buen tamaño. Su ubicación nos gustó más que todo por su cercanía al parque Xcaret.

Nimit

with Partner

2.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

Unfortunately! We had a bad experience with the casa kaoba hotel ! We had to spend one night there without proper electricity ,proper air conditioning! Not so happy with the staff first as they did not mentioned anything beforehand about some incident why they were having issues with the electricity until we complained it’s not working ! But after we requested refund , they managed to give us transfer to the different hotel close to Playa del Carmen !

with Children

4.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

I booked (and payed an additional EUR 8)) for the "Suite" (not the Twin/Double room) to have small cooking place available. However, I got the room without the cooking facility. Also, the reception staff I had at the counter spoke Spanish only. Her English was limited to a handful of words. It took quite a while to get my pancakes for breakfast so take that into account when you have plans for the day. It's located directly next to the highway, but no noise audible in the rooms. Because of the location you need some form of transportation to the beach and tourist area.

Juan

with Children

4.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

Stayed 3 nights. Some staff like Adilene and Richard and the rest of the Bar/ Restaurant staff were helpful, but overall this raised serious safety concerns. On our final night, the in-room safe malfunctioned with multiple passports (including children’s) and legal documents inside. We were told no one could assist until morning, leaving us without access before a scheduled flight. The safes appeared non-functional (likely dead batteries), and instead of a controlled process, the front desk hands out physical override/reset keys to guests. We were given the wrong key with no verification or instructions. Engineering initially planned to drill the safe; it was only resolved when another engineer from a different property arrived with the correct key. This raises serious concerns about how securely guest belongings are handled if similar safes are used across rooms and keys are distributed without control. The sliding doors and door knobs in the rooms don’t properly work. Check-in was delayed and the room was not properly cleaned. The outdoor cold plunge pool was not functioning and this was not disclosed (the indoor living room pool did work). This was a stressful, travel-impacting incident and has been documented with Expedia. I expect this to be reviewed for appropriate compensation.

Cynthia

with Friends

8.0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

We booked a room with a pool and it was nothing like the picture advertised. It was dirty and no jets or moving water. It was cold and not fancy like i thought it was going to be. The place had lots of ants everywhere and the drains had flies and water was slow moving. It was a nice place for the amount of time we spent in the room but I should've booked without the pool.

Adriana

with Children

2.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

Hola, quisiera reportar una experiencia muy decepcionante durante mi estadía en Casa Kaoba. Nos hospedamos en la suite presidencial y desde el inicio encontramos varias fallas: la habitación presentaba falta de mantenimiento (olor a humedad, jacuzzi con agua en mal estado, muebles deteriorados y elementos oxidados). Además, varias instalaciones no funcionaban correctamente. El problema más grave fue que durante los 4 días de estancia no tuvimos agua caliente en ningún momento, a pesar de haberlo reportado en recepción. La respuesta fue siempre que se trataba de una tubería dañada, pero nunca se resolvió durante nuestra estadía. También tuvimos gastos adicionales debido a estas condiciones, como la necesidad de comprar utensilios para poder cocinar y calentar agua para bañarnos, incluyendo a una niña de 2 años. Dado que el servicio y las condiciones no correspondieron a lo ofrecido al momento de la reserva, solicito que se revise este caso y se considere una compensación o reembolso parcial por la experiencia.

Hernan

with Children

2.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

No hot tub parking did not seem safe at all

Bharti

Leisure Family

10.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

good staff good location good environment

Mel

Family

2.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

I ended up checking out the next morning due to safety concerns and housekeeping issues.

Vladimir

with Children

2.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

The room was so nasty . When I asked the guy for extra pillows he said to give him 5 minutes , after 30 minutes I went myself to the front desk and no one was there for about 10 minutes and then when I went outside the hotel to see if the receptionist was maybe outside smoking or something after 2 minutes I went back in and the guy was putting pillow cases to some nasty looking pillows. They were stain yellow and he tells that he was taking them to another room. Just to find out that it was my room. The guy was lost . Then I go back to my room and find out that there was no soap. I’m pretty sure a motel or hostel would have better service than this place. The refrigerator had an half empty bottle of water I guess from the previous guest. Smh . I wouldn’t recommend this place at all. I don’t even know why Expedia have them as a 3 1/2 stars hotel.

Edy

Family

4.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

This is the second year I've stayed at this hotel. Last year it was run down, now it's worse. There's a general lack of maintenance and it's very dirty. The sheets in the rooms are stained and don't fit the mattress properly, making it very uncomfortable. The same goes for the pillows. In short, I don't recommend it, and I don't think we'll be returning.

Reily

with Children

10.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Restaurant was slow, room amazing!

Florence

with Partner

6.0

/10

Reviewed 34 week(s) ago

Expedia Group verified review

Needs to be updated. We used it for sleep only. Need to clean the air conditioning filters. Breakfast is good, need more wait staff. We were missed the one day for 30 minutes

Amandine

Friends and family Family

8.0

/10

Reviewed 34 week(s) ago

Hotels.com verified review

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.