Casa Kaoba Hotel & Suites

place just for sleep 1 night

O café demora um pouco. Vc pede e o pessoal vai fazer... minimo 30 a 40 minutos

For the price, this is a great stay for the area. I booked because it seemed close to the hospital where my dad was admitted. Unfortunately because of the road system, we had to drive all the way to Xcaret to turn around and head the direction of the hospital across the street. I checked in around 9pm, and nothing was open on-site or within walking distance for a drink or bite or even water. The front desk staff was amazing. Very welcoming, helpful and friendly. I chose the accommodation with the indoor pool included, but was unable to use it because it was freezing cold and didn’t appear to have any filtration. It looked like there was a button to make the pool do something, but it didn’t work. The towels are seriously subpar and the kitchenette amenities are sparse and random…no soap even. But the bed was comfortable and the shower was…fascinating. The rain shower head was broken and shot water everywhere and/but I’ve never seen a shower with a geyser coming up from the floor. I’ve also never felt cleaner. ;) It’s a bidet shower. I would actually stay here for a long-term rental, assuming that maintenance could make some adjustments to the pool and plumbing. I would bring in my own kitchenette supplies and towels, and be such a happy camper for months at a time. Breakfast is a bit awkward, but again, I got what I paid for and I was well-fed and well-slept despite the fact that my dad was dying in the hospital across the street (yet 10 miles away).

We love this hotel, but has changed since our last visit (August 2025) it's going down, we found little things that they're not the same. Breakfast was good, rooms had a lot mosquitoes ( we never had this problem before) I love that they care for the pets. The check in and check out was fast. Abilene and Gerardo We're very friendly and helpful.

Hotelito básico con desayuno básico incluido, chapoteadero y alberca de buen tamaño. Su ubicación nos gustó más que todo por su cercanía al parque Xcaret.

Unfortunately! We had a bad experience with the casa kaoba hotel ! We had to spend one night there without proper electricity ,proper air conditioning! Not so happy with the staff first as they did not mentioned anything beforehand about some incident why they were having issues with the electricity until we complained it’s not working ! But after we requested refund , they managed to give us transfer to the different hotel close to Playa del Carmen !

Excelente la recepccionista de en las mañanas agradecemos su atención

I booked (and payed an additional EUR 8)) for the "Suite" (not the Twin/Double room) to have small cooking place available. However, I got the room without the cooking facility. Also, the reception staff I had at the counter spoke Spanish only. Her English was limited to a handful of words. It took quite a while to get my pancakes for breakfast so take that into account when you have plans for the day. It's located directly next to the highway, but no noise audible in the rooms. Because of the location you need some form of transportation to the beach and tourist area.

desafortunadamente el servicio en el hotel no fue bueno, la recepción bien pero tenían una fiesta en el restaurante, mucho ruido en nuestra habitación, intentamos comprar algo para tomar pero nos negaron el servicio por la fiesta que tenían, el desayuno continental que ofrecen solo te incluye huevos café y agua, nosotros pedimos algo más pagando la diferencia pero tampoco. La habitación acorde a lo que se paga

Habitación limpia, deberá mejorar el servício de internet, y dar mejor mantenimiento a sus sistemas A/A y WC. Fuera de eso, buena atención y precio muy accesible.

La habitación e instalaciones están excelentes. El servicio en restaurante es muy malo.

Stayed 3 nights. Some staff like Adilene and Richard and the rest of the Bar/ Restaurant staff were helpful, but overall this raised serious safety concerns. On our final night, the in-room safe malfunctioned with multiple passports (including children’s) and legal documents inside. We were told no one could assist until morning, leaving us without access before a scheduled flight. The safes appeared non-functional (likely dead batteries), and instead of a controlled process, the front desk hands out physical override/reset keys to guests. We were given the wrong key with no verification or instructions. Engineering initially planned to drill the safe; it was only resolved when another engineer from a different property arrived with the correct key. This raises serious concerns about how securely guest belongings are handled if similar safes are used across rooms and keys are distributed without control. The sliding doors and door knobs in the rooms don’t properly work. Check-in was delayed and the room was not properly cleaned. The outdoor cold plunge pool was not functioning and this was not disclosed (the indoor living room pool did work). This was a stressful, travel-impacting incident and has been documented with Expedia. I expect this to be reviewed for appropriate compensation.

No hay internet, el desayuno que ofrecen es de lo peor, no hay agua caliente, las toallas estaban rotas, ofrecen estacionamiento, pero te quedas estacionado en la calle

We booked a room with a pool and it was nothing like the picture advertised. It was dirty and no jets or moving water. It was cold and not fancy like i thought it was going to be. The place had lots of ants everywhere and the drains had flies and water was slow moving. It was a nice place for the amount of time we spent in the room but I should've booked without the pool.

Los alimentos pésimos te cobran darte agua aunque el desayuno es incluido y horrible la comida nunca tiene nada

Puede estar en mejor estado

Muy pobre el desayuno

Todo muy limpio y ordenado. Solo el ruido de los coches un poco nada más por las Noches pero de hay en más todo muy bien

Hola, quisiera reportar una experiencia muy decepcionante durante mi estadía en Casa Kaoba. Nos hospedamos en la suite presidencial y desde el inicio encontramos varias fallas: la habitación presentaba falta de mantenimiento (olor a humedad, jacuzzi con agua en mal estado, muebles deteriorados y elementos oxidados). Además, varias instalaciones no funcionaban correctamente. El problema más grave fue que durante los 4 días de estancia no tuvimos agua caliente en ningún momento, a pesar de haberlo reportado en recepción. La respuesta fue siempre que se trataba de una tubería dañada, pero nunca se resolvió durante nuestra estadía. También tuvimos gastos adicionales debido a estas condiciones, como la necesidad de comprar utensilios para poder cocinar y calentar agua para bañarnos, incluyendo a una niña de 2 años. Dado que el servicio y las condiciones no correspondieron a lo ofrecido al momento de la reserva, solicito que se revise este caso y se considere una compensación o reembolso parcial por la experiencia.

No hot tub parking did not seem safe at all