Casa Kaoba Hotel & Suites

Hotels
8.2
/10
Very Good
917 reviews

What Guests Say About Their Stay

Olivia

10.0
/ 10
We enjoyed Casa Kaoba, clean and comfortable. People very kind and good breakfast.

Josimar

10.0
/ 10
Excelente ubicación a sólo mi minutos de los parques de Xcaret, las facilidades limpias y en condiciones para pasarla en familia. Buen servicio al cliente y muy atentos.
See translation

Francisca

10.0
/ 10
We stayed at Casa Kaoba for 3 nights while in Playa del Carmen. I was pretty impressed. The hotel is beautiful and clean. we stayed in one of their larger rooms with a kitchen and patio on the first floor. Beautiful and spacious. The pool is huge, and their Pool hours are great. I would only suggest they invest in better mattresses, but otherwise for the price, I definitely recommend. It would also be nice to have more breakfast options. Will definitely return.
In the Area
See Map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

Read More
Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Casa Kaoba Hotel & Suites is a hotel is located at Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Casa Kaoba Hotel & Suites

Carretera Federal Playa Tulum, Mza 329, Lote 9, Solidaridad, Estado de Quintana Roo, Mexico, 77710
Discover More Places
Exterior Casa Kaoba Hotel & Suites
Others 2 Casa Kaoba Hotel & Suites

Discover More About Casa Kaoba Hotel & Suites

General


Near Xplor Theme Park

Location


With a stay at Casa Kaoba Hotel & Suites in Playa del Carmen, you'll be a 4-minute drive from Xplor Theme Park and 8 minutes from Xcaret Eco Theme Park. This spa hotel is 4.4 mi (7.1 km) from Quinta Avenida and 4.7 mi (7.5 km) from Playa del Carmen Main Beach.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Xplor Theme Park - 2.2 km / 1.4 mi
Centro Maya Shopping Center - 2.3 km / 1.4 mi
Playacar Beach - 2.9 km / 1.8 mi
Playacar Golf Club - 3 km / 1.9 mi
Piste Cyclable sur Paseo Xaman-Ha - 3 km / 1.9 mi
Río Secreto - 3.5 km / 2.2 mi
Xenses Park - 3.6 km / 2.2 mi
Mahi Golf Course - 3.9 km / 2.4 mi
Plaza Paraiso - 4 km / 2.5 mi
Xaman Ha Aviary - 4.1 km / 2.5 mi
Paseo del Carmen - 4.2 km / 2.6 mi
Xcaret Eco Theme Park - 4.3 km / 2.7 mi
Mayan Ruins of Playacar - 4.3 km / 2.7 mi
Quinta Avenida - 4.4 km / 2.7 mi
Founders Park - 4.4 km / 2.7 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 30.2 km / 18.8 mi
Cancun Intl. Airport (CUN) - 62.2 km / 38.6 mi

The preferred airport for Casa Kaoba Hotel & Suites is Cancun Intl. Airport (CUN).

Facilities


Pamper yourself with a visit to the spa, which offers massages. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.

Business Facilities


Featured amenities include a 24-hour front desk and luggage storage. Planning an event in Playa del Carmen? This hotel has 2045 square feet (190 square meters) of space consisting of conference space and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Dining


Satisfy your appetite for lunch or dinner at the hotel's restaurant, Ceiba Negra, or stay in and take advantage of the room service (during limited hours). A complimentary continental breakfast is served daily from 8:00 AM to noon.

Rooms


Make yourself at home in one of the 39 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include safes and ceiling fans, and housekeeping is provided daily.

All facilities in Casa Kaoba Hotel & Suites

Swimming Pool Casa Kaoba Hotel & Suites
Swimming Pool
Functional Hall Casa Kaoba Hotel & Suites
Functional Hall
Common Space Casa Kaoba Hotel & Suites
Common Space
Exterior Casa Kaoba Hotel & Suites
Exterior
Others Casa Kaoba Hotel & Suites
Others

General

  • Banquet
  • Smoking area
  • Parking
  • Terrace

Food and Drinks

  • Breakfast
  • Snack bar
  • Continental breakfast

Things to Do

  • Outdoor pool
  • Spa
  • Garden

Hotel Services

  • Luggage storage
  • 24-hour Receptionist

Family-friendly Facilities

  • Children pool

Transportation

  • Airport transfer

Connectivity

  • Free WiFi

Business Facilities

  • Conference rooms

Accommodation Policy & General Information in Casa Kaoba Hotel & Suites

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 23:00
Check-out:
Before 12:00

Pets

Limited Number Of Pets In Room

Additional Policy

Professional property host/manager, Contactless check-out is available, Contactless check-in is available, Essential workers only - NO, No elevators
  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 23:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Casa Kaoba Hotel & Suites
39
Number of floors in Casa Kaoba Hotel & Suites
1
Another facilities in Casa Kaoba Hotel & Suites
Banquet, Smoking area, Parking, Terrace, Breakfast

Frequently asked question in Casa Kaoba Hotel & Suites

What are available facilities at Casa Kaoba Hotel & Suites?
There are top facilites at Casa Kaoba Hotel & Suites such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Casa Kaoba Hotel & Suites?
The standard check-in time at Casa Kaoba Hotel & Suites is starting from 15:00 - 23:00 while the latest check-out time is at Before 12:00
Does Casa Kaoba Hotel & Suites provide breakfast?
Yes, Casa Kaoba Hotel & Suites provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Casa Kaoba Hotel & Suites?
Casa Kaoba Hotel & Suites is a 3.5-star hotel.
How many floors does Casa Kaoba Hotel & Suites have?
Casa Kaoba Hotel & Suites has 1 floors.
See All

More Reviews from Other Guests in Casa Kaoba Hotel & Suites

8.2
Very Good
From 917 reviews
Cleanliness

8.2

Room Comfort

8.4

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Casa Kaoba Hotel & Suites

Number of reviews per page
20
40
Top reviews
Natalie
icon-with Friends
with Friends
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was dirty, hair in beds. Shower head was so rusted we couldn’t bathe. Also the air did not work upstairs. Will never stay again
Norma
icon-with Partner
with Partner
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Mi experiencia fue terrible en ese hotel No agua para sabanas muy pero muy Sucias y viejas no aire acondicionado en la abitacion la causa estaba dañado solamente una to alla y para colmo sucias viejas de color supuestente blab o pero enrealidad estavan negras de cusio nunca me bolveria a ospedar en este hotel pesimo servicio del personal ….😡
Read More
Emanuel
icon-with Friends
with Friends
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

No soap nor shampoo in the room, asked for it but was delivered the next day. The shower drain was clogged and the water overflowed the room, had to throw a towel to control it. Room not properly cleaned, weird noise coming from bathroom made it hard to sleep. In another room my friends were staying there were roaches. On the contrary staff was friendly in reception and tried to help with activities and transportation.
Read More
Gustavo
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Something else
geoffroy
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The whole establishment feels neglected. Loud, dirty pool, very poor breakfast. The only good thing was that it was cheap
Dianne
icon-Leisure
Leisure
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This hotel is NOT for out of country visitors! I was booked to stay for 2 weeks. Kitchenette not stocked with essentisls. No pot, pan, bowl, coffee pot, kettle, dish cloth or towel. Fridge freezer so iced over a bottle of water would not fit! NO safe. No bottled water for drinking. No face cloth. No wifi/ internet for 4 days. Maids only clean every 3 days; which even then you had to ask. So called free breakfast was limited to 5 menu items. Could not even substitute the dried tortia for toast without there being a charge. At one point of my stay, they ran out of stock, so things on menu were not available No seat on the public toilet by the pool. Pool chairs were not wiped down and had bird dropings and food stuck to them. NO amenities in the area. You definitely need a car to stay at this location as it is in a very run down " industrial" area. 20 min walk to a gas station store with garbage , weeds, and torn down building remnants in the walking pathway. No English menu, nor an english check in /out contract they make you sign. No idea what it says and reception did not know how to translate it. Pool garbages were always full. Would have been good to know there is construction going on next door before booking as the jack hammering started at 8 am NO HOT WATER in the kitchen( ran for 1/2 hr....still nothing) Shower had to be ran for 15 -20 min to get it hot. Paid hotel direct. They refused to cancel and refund. So was forced to stay the entire 2 wks!
Read More
Rafiullah
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great staff and a special hotel
Dave
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The food at the restaurant was much better than expected.
Jin Ha
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

They have zero customer service. TV didn't work, they didn't fix. Asked for new towels, never got one for 4 days. Light was flickering, didn't even bother to ask to fix it as they didn't seem to care. They never cleaned our room for 4 days. just terrible. don't book.
Kelley Lee
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Staff all quit week before. No drinking water none. Breakfast very small selection. Staff were not able to provide what hotel had marketed. Far from anywhere. Very sketchy area. Pool was murky. Grounds very unkept. Expedia couldn’t even get a hold of manager. Definitely a one star hotel in every respect.
Luis
6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

No hand towels or toilet paper, and they didn't even bring them after I asked.
Zuleyhm
6.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Amenities were scarce and the breakfast was too.
LEOVIGILDA SANDOVAL
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Esta es la tercera vez que nos quedamos aquí, es un excelente concepto de hotel pero lo descuidaron. La alberca siempre está sucia y da asco meterse, el desayuno muy tarde, demasiado limitado y comida echada a perder, hasta el agua fresca se les hace mala, (ejemplo, omelete sin relleno y 1 solo huevo); no tienen toallas y hasta el papel sanitario te lo racionan. La persona que hizo la limpieza se llevó cosas que no le pertenecían, en fín, es una lástima lo que ha mermado este hotel. Necesita una buena administración que se preocupe por mantener bien las instalaciones y el servicio. Como va de mal, no lo recomiendo para nada, menos si vas con niños que van a querer alberca.
Read More
Jadon
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The pool water doesn't move
Fredy Alejandro Gomez
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

They didn’t respect the reservation be careful about this property
Santos
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Good service
Katie
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Suite was a really neat design. No soap and oil on the bedsheets. Towels were old. Bed was very comfortable. Friendly staff and well priced. There is a 150peso per person per night extra fee above 2 people and a 74pesco per night additional tax.
Enrique
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Pros: The rooms were spacious, and each had its own bathroom. The in-suite pool was very convenient and enjoyable for the kids. Cons: The kitchen was not well stocked, there were not enough utensils, blankets, or towels, so consider bringing your own. Our room had been cleaned, but there was a very strong dirty mop smell that was extremely unpleasant. Breakfast was included, which was a plus, however, the selection was very limited and food ran out quickly. At checkout, we were charged an additional fee due to an alleged staff error during check-in. It was unclear whether this charge was legitimate, which felt concerning. The staff was not rude, but they were not particularly friendly either. Overall, it was an acceptable stay for the price, and the location was convenient due to its proximity to nearby parks.
Read More
KEY
icon-Business
Business
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

I wouldn't stay again. Yes it is an cheap, expensive place. Ans as they say you get what you paid for. They did not want to wash the sheets, yes I was charged extra. The manager said I had to pay for the sheets I agreed if I kept the sheets. After I paid he took them and still charged me. #visa
Patricia
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Shower ok, bed comfortable but the whole room itself very poor, no mirrors, towels and bed sheets very old, breakfast to cry, but good location, staff ok, great pool, the place is pretty, just those little details if fixed will be a great place to stay!
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Casa Kaoba Hotel & Suites

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 917 reviews
Cleanliness

8.2

Room Comfort

8.4

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Casa Kaoba Hotel & Suites

Number of reviews per page
20
40
Top reviews
Natalie
icon-with Friends
with Friends
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was dirty, hair in beds. Shower head was so rusted we couldn’t bathe. Also the air did not work upstairs. Will never stay again
Norma
icon-with Partner
with Partner
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Mi experiencia fue terrible en ese hotel No agua para sabanas muy pero muy Sucias y viejas no aire acondicionado en la abitacion la causa estaba dañado solamente una to alla y para colmo sucias viejas de color supuestente blab o pero enrealidad estavan negras de cusio nunca me bolveria a ospedar en este hotel pesimo servicio del personal ….😡
Read More
Emanuel
icon-with Friends
with Friends
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

No soap nor shampoo in the room, asked for it but was delivered the next day. The shower drain was clogged and the water overflowed the room, had to throw a towel to control it. Room not properly cleaned, weird noise coming from bathroom made it hard to sleep. In another room my friends were staying there were roaches. On the contrary staff was friendly in reception and tried to help with activities and transportation.
Read More
Gustavo
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Something else
geoffroy
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The whole establishment feels neglected. Loud, dirty pool, very poor breakfast. The only good thing was that it was cheap
Dianne
icon-Leisure
Leisure
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This hotel is NOT for out of country visitors! I was booked to stay for 2 weeks. Kitchenette not stocked with essentisls. No pot, pan, bowl, coffee pot, kettle, dish cloth or towel. Fridge freezer so iced over a bottle of water would not fit! NO safe. No bottled water for drinking. No face cloth. No wifi/ internet for 4 days. Maids only clean every 3 days; which even then you had to ask. So called free breakfast was limited to 5 menu items. Could not even substitute the dried tortia for toast without there being a charge. At one point of my stay, they ran out of stock, so things on menu were not available No seat on the public toilet by the pool. Pool chairs were not wiped down and had bird dropings and food stuck to them. NO amenities in the area. You definitely need a car to stay at this location as it is in a very run down " industrial" area. 20 min walk to a gas station store with garbage , weeds, and torn down building remnants in the walking pathway. No English menu, nor an english check in /out contract they make you sign. No idea what it says and reception did not know how to translate it. Pool garbages were always full. Would have been good to know there is construction going on next door before booking as the jack hammering started at 8 am NO HOT WATER in the kitchen( ran for 1/2 hr....still nothing) Shower had to be ran for 15 -20 min to get it hot. Paid hotel direct. They refused to cancel and refund. So was forced to stay the entire 2 wks!
Read More
Rafiullah
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great staff and a special hotel
Dave
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The food at the restaurant was much better than expected.
Jin Ha
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

They have zero customer service. TV didn't work, they didn't fix. Asked for new towels, never got one for 4 days. Light was flickering, didn't even bother to ask to fix it as they didn't seem to care. They never cleaned our room for 4 days. just terrible. don't book.
Kelley Lee
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Staff all quit week before. No drinking water none. Breakfast very small selection. Staff were not able to provide what hotel had marketed. Far from anywhere. Very sketchy area. Pool was murky. Grounds very unkept. Expedia couldn’t even get a hold of manager. Definitely a one star hotel in every respect.
Luis
6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

No hand towels or toilet paper, and they didn't even bring them after I asked.
Zuleyhm
6.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Amenities were scarce and the breakfast was too.
LEOVIGILDA SANDOVAL
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Esta es la tercera vez que nos quedamos aquí, es un excelente concepto de hotel pero lo descuidaron. La alberca siempre está sucia y da asco meterse, el desayuno muy tarde, demasiado limitado y comida echada a perder, hasta el agua fresca se les hace mala, (ejemplo, omelete sin relleno y 1 solo huevo); no tienen toallas y hasta el papel sanitario te lo racionan. La persona que hizo la limpieza se llevó cosas que no le pertenecían, en fín, es una lástima lo que ha mermado este hotel. Necesita una buena administración que se preocupe por mantener bien las instalaciones y el servicio. Como va de mal, no lo recomiendo para nada, menos si vas con niños que van a querer alberca.
Read More
Jadon
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The pool water doesn't move
Fredy Alejandro Gomez
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

They didn’t respect the reservation be careful about this property
Santos
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Good service
Katie
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Suite was a really neat design. No soap and oil on the bedsheets. Towels were old. Bed was very comfortable. Friendly staff and well priced. There is a 150peso per person per night extra fee above 2 people and a 74pesco per night additional tax.
Enrique
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Pros: The rooms were spacious, and each had its own bathroom. The in-suite pool was very convenient and enjoyable for the kids. Cons: The kitchen was not well stocked, there were not enough utensils, blankets, or towels, so consider bringing your own. Our room had been cleaned, but there was a very strong dirty mop smell that was extremely unpleasant. Breakfast was included, which was a plus, however, the selection was very limited and food ran out quickly. At checkout, we were charged an additional fee due to an alleged staff error during check-in. It was unclear whether this charge was legitimate, which felt concerning. The staff was not rude, but they were not particularly friendly either. Overall, it was an acceptable stay for the price, and the location was convenient due to its proximity to nearby parks.
Read More
KEY
icon-Business
Business
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

I wouldn't stay again. Yes it is an cheap, expensive place. Ans as they say you get what you paid for. They did not want to wash the sheets, yes I was charged extra. The manager said I had to pay for the sheets I agreed if I kept the sheets. After I paid he took them and still charged me. #visa
Patricia
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Shower ok, bed comfortable but the whole room itself very poor, no mirrors, towels and bed sheets very old, breakfast to cry, but good location, staff ok, great pool, the place is pretty, just those little details if fixed will be a great place to stay!
Number of reviews per page
20
40