This is my second visit and I was very satisfied. More satisfied than the previous overall satisfactory visit. The service was good, you have the best staffs and human resources throughout Batu City. Everyone in Batu should learn from you. All three restaurant was awesome, tried them all on different occasions. I can say that this is the first time Batu City have proper and delicious food. The only thing that should be improved is your bed firmness, it was too soft we find it hard to sleep through the night. We woke up with mild backache. It ' s not damaged or something, it was just too soft. We will look forward to visiting you again in the future.
I've stayed in 4 hotels during my trip from Jogjakarta to Malang. This was the most expensive and the most dirtiest. Its like a hostel. No lift, towels and bedding are grey white. The bathroom is very mouldy and the floor was dirty and full of other peoples hair. Its obviously old and needs to be painted and need new fittings in the bathroom. Positives: The lady at reception was super friendly, professional and so fast. The guy that brought us more towels and a kettle was so friendly and fast. Breakfast was really lovely A+ although there was not enough tables for all the guests.