Villas in Surabaya

I am disappointed by the cleanliness. We booked 2 rooms, both rooms were dirty. Bedsheets were used and towel had stains. The shower head came off while showering. The shower had water stains that has been there for a while.

Nice Hotel to stay, we are really enjoying to spend our short time business in Surabaya.

The hotel is quite convinient. Friendly staff.

I try this hotel because of their award from agoda and etc. But I feel disappointed when I get check in because the staff seems not ready. I check in in the afternoon, maybe around 3 pm and nobody check in except us, and the staff who is a man look not focus. After give us a key he just see the screen for a long time and we ask him but he ignore us and then we just feel confuse and seek for lift ourselves. But I like the room and the night view is good too. The breakfast is nice and have many variant, western and asian too. And the restaurant is large enough so we feel comfortable. And for check out the staff is woman who is very nice and friendly. Over all except the service when I check in this hotel is good.

The service was very good, especially the room boy, he did his job very well.