Airline Facilities

Cabin Baggage
7 kg

Check-in Time Limit
1 hour before departure

Flight Services in Traveloka

Smart Combo

Multi-city Flights

High Flexibility Ticket

Smart Combo

With Smart Combo tickets from Traveloka, you can book premium-service flights at up to 40% off. Enjoy flights with Air France, Cathay Pacific, Etihad, Garuda Indonesia, KLM, Lufthansa, and Singapore Airlines at a more affordable price. All you have to do is find the flights marked Smart Combo, then select the flight that suits your needs.

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Multi-city Flights

Make your way to more cities when you book your flights at Traveloka. Travel to various destinations—fly up to 5 different routes, hop between 10 cities—all in one booking. Start your journey by opening the Flight menu, select the Multi-city option, fill in all of your desired routes, then select the flights that best suit your needs.

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High Flexibility Ticket

Your travel plans keep changing? With High Flexibility Ticket at Traveloka, you can reschedule your domestic flight bookings with 0% penalty or get refunded with a low penalty. Just open the Flight menu, fill in your flight details, click More Options on the bottom, and check High Flexibility Ticket in the Ticket Flexibility option before you search for your flights.

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Baggage

Seat Selection

In-flight Meal

Baggage

Select your preferred baggage allowance when booking your flight at Traveloka. Once you’ve chosen your flight and filled in your passenger details, see the Baggage section to check your current baggage allowance or add more to fulfill all your traveling needs.

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Seat Selection

Window, aisle, or between your traveling partners—select your favorite seat on the plane when booking flight tickets at Traveloka. When you’ve chosen your flight and filled in your passenger details, see the Seat Number to look at the seating layout and choose where you can sit comfortably throughout your flight.

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In-flight Meal

Whenever your flight is, make sure you don’t fly hungry. When you book at Traveloka, see the In-flight Meal section after choosing your flight and filling in your passenger details. Then, check out the menu and choose a meal or beverage for your flight.

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Refund

Reschedule

Online Check-in

Airport Lounge

Baggage Wrap

Refund

If you ever need to cancel your flight at Traveloka, you can submit a refund request through a number of simple steps. First, make sure your flight is refundable. To request a refund, open your e-ticket and select Refund. Continue to choose your refund reason and passenger, complete your transfer details and documents, then tap Submit Refund.

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Reschedule

When your flight is booked but you need to make some changes, there’s no need to worry. Change your flight schedule at Traveloka in just a few clicks. Open your e-ticket on My Booking, select the Reschedule menu, then Request Reschedule. Continue to select the flight(s) and passenger(s) to reschedule, then choose your new flight(s) and get your new e-ticket.

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Online Check-in

Exclusive for Traveloka members, Online Check-in allows you to check in for your flight even before you arrive at the airport. A completely hassle-free experience, simply see your e-ticket on My Booking, then go to the Online Check-in menu, fill in your check-in details, then tap Check-in. You will see your boarding pass through your e-ticket and email.

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Airport Lounge

Enjoy a selection of food, WiFi, television, newspapers and magazines, workstations, massage chairs, and more at an airport lounge while waiting for your flight. When you check in online at Traveloka, select the Airport Services section, choose your airport, and book your access to your preferred lounge.

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Baggage Wrap

Take extra care of the items you’ve packed with thick and waterproof plastic at the airport baggage wrap counters. When you check in online at Traveloka, select the Airport Services section, choose your airport, and book your baggage wrap voucher from your preferred baggage wrap counter.

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Price Alert

Flight status

Price Alert

Find tickets that match your budget. With Price Alerts at Traveloka, you can monitor the ticket prices of your most desired flight. Set a range of your travel date and get notifications as soon as the prices match the budget you set. This way, you will be able to book the right flight at the right time.

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Flight Status

Find your flight information at your fingertips. Flight Status provides up-to-date flight information from airports and airlines that you can also share with your friends and families. Just choose the Flight Status menu on your Traveloka App homepage, fill in the flight route and date or the flight code, click See Status, then you will be able to see the flight’s current status, including its gate and terminal info.

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About Bamboo Airways

Airline Introduction

Services & Facilities

Policy

Airline Profile

Bamboo Airways: An Introduction

Bamboo Airways is a low-cost airline based in Vietnam and a member of the FLC Group. Bamboo Airways has just started its flight operation in January 2019 for domestic routes to major cities and tourist destinations in Vietnam.

Going forward, Bamboo Airways is serving routes to primary cities in Asia, Europe, and North America. With approximately 46 aircrafts, Bamboo Airways is ready to serve a comfortable flight for Vietnamese people and also foreign tourists.

Bamboo Airways provides three different classes as needed, there are Bamboo Eco, Bamboo Plus, and Bamboo Business. Besides domestic routes in Vietnam, Bamboo Airways also provides a direct international flight to the USA and Europe with minimum transit flight. With an affordable price, Bamboo Airways offers a 5-star quality experience for your flight, as their motto says “more than just a flight”.

To add more convenience to passengers, there is also Bamboo Airways online booking via Traveloka. With Traveloka, you can easily book Bamboo Airways tickets through your gadget.

Bamboo Airways Seat Class

Bamboo Airways Privilege Programs

Bamboo Airways Fleet

Bamboo Airways In-flight Crew

Bamboo Airways Seat Class

Economy Class

Economy Class features comfortable seats reclining at your desired comfort along with adjustable armrests. Economy Class passengers are offered In-flight magazines, "Bamboo Inspiration" and "FLC Spotlight" are quality magazines designed to keep passengers entertained.

In-flight Meal

All passengers in Economy Class will be offered the standard airline menu. However, Bamboo Airways also accommodate passengers with special dietary restrictions. Economy Class passengers are offered a light meal, snacks and hot and cold beverages.

Business Class

Passengers who want to travel with an enhanced flying experience, yet still enjoy a competitive price, Bamboo Airways also provides a business class service. Passengers can enjoy more comfort with more legroom and a reclining seat. The seat is also equipped with a blanket and a small pillow. In addition, business class passengers can also enjoy lounge service as well as priority check-in before your flight.

In-flight Meal

Each Business Class passenger will get free premium meals cooked using only the finest ingredients during the flight.Premium selections come with a deluxe meal, deluxe sides, and drink. Menus vary depending on the flight destination.

Bamboo Airways Privilege Programs

For frequent passengers, the use of Bamboo Airways members is recommended to save more money and get special services. There are four different member levels: Emerald, Gold, Diamond, and First. There are some privileges for the Bamboo Airways member, such as priority services, access to a business class lounge, access to priority line at the boarding gate, and point reward.

Bamboo Airways Fleet

Boeing 787-9 Dreamliner

Seat class:

In-flight entertainment:

Seat layout:

WiFi:

Seat pitch:

Power/USB port:

Airbus A321NEO

Seat class:

Economy
Business

In-flight entertainment:

Available

Seat layout:

3-3 (Economy)
2-2 (Business)

WiFi:

Available

Seat pitch:

30-36 inches (Economy)
38 inches (Business)

Power/USB port:

Available

Bamboo Airways In-flight Crew

Bamboo Airways Flight Attendant Uniform

Bamboo Airways Baggage Allowance

Bamboo Airways Passenger Policy

Bamboo Airways Check-in Policy

Bamboo Airways Refund Policy

Bamboo Airways Reschedule Policy

Bamboo Airways Baggage Allowance

Flight Route	Seat Class	Cabin Baggage	Check-in Baggage
All routes	Economy Class	Max. 7 kg (Dimension: 56 x 36 x 23 cm)	Available upon purchase: 15 kg / 20 kg / 25 kg / 30 kg / 35 kg / 40 kg

Bamboo Airways Passenger Policy

Elderly Passenger Policy

Elderly passengers with Vietnamese nationality and aged from 60 years old that book Bamboo Airways will be given an 85% discount off for the Bamboo Airways ticket.

Child Passenger Policy (2-12 Years Old)

For child passengers under 14 years old, they must be accompanied by a healthy passengers aged above 18 years old. To provide ease of travel and sense of security, Bamboo Airways also offers an Unaccompanied Minor Service for child passengers aged from six to twelve years old and teenagers from twelve to fourteen years old that travel without any accompanying adult and get minor service from the airline.

Pregnant Passenger Policy

Pregnant passengers are required to inform the Bamboo Airways staff about their health status during booking. They might be requested to present documents related to their health, such as pregnancy medical records, ultrasound images, or other medical clearance signed by the approved doctor.

Disabled Passenger Policy

For disabled passengers, there are different regulations based on the type of disability. For safety reasons, a passenger who has visual and hearing disability should be accompanied by a passenger aged above 18 years old. Passengers travelling with a wheelchair have to request a wheelchair for cabin (WCHC).

Bamboo Airways Check-in Policy

Bamboo Airways Check-in Time

Please find the check-in time for all Bamboo Airways flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route	Recommended Check-in Time	Check-in Time Limit
Domestic	1 hour before departure	40 minutes before departure
International	2 hours before departure	50 minutes before departure

Bamboo Airways Online Check-in

Online check-in is also available for Bamboo Airways flights. Please follow the steps below.

Go to Bamboo Airways's check-in page
Enter your booking code, or other booking details, as instructed
Complete your check-in details
Save and/or print your boarding pass

Bamboo Airways Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Bamboo Airways Refund Policy for a complete information on refund.

How to Refund

Bamboo Airways Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Bamboo Airways Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Bamboo Airways directly to reschedule.

How to Reschedule

Bamboo Airways History

Bamboo Airways (IATA code: QH) was established in 2017 under the flag of FLC Group and submitted the request to the Vietnamese authority in the same year. In March 2018, the company signed an agreement with France’s Airbus Group and bought 24 units of A321 NEO, witnessed by General Secretary Nguyen Phu Trong and French Parliamentary President Francois De Rugy. The agreement is worth 3.1 billion US dollars. As a further step, the FLC Group signed an agreement in Washington, DC to buy 20 units of 787-9 Dreamliner aircraft. The agreement which was worth 5.6 billion US dollars is witnessed by Deputy Prime Minister Vuong Dinh Hue. In the agreement, it is stated that Boeing will supply aircraft for Bamboo Airways starting from April 2020 to 2021. With a high investment value, Bamboo Airways promises a high brand development. Besides completing its fleet, Bamboo Airways also fulfill its legal procedures completely. On July 9, 2019, Deputy Prime Minister, Trinh Dinh Dung has issued the official permission for Bamboo Airways to be established as a company. Followed by a license for air transport business officially granted by the Ministry of Transport of Vietnam on November 12, 2018. The Aircraft Operation Certificate (AOC) was released by the Vietnam Aviation Administration on January 8, 2019. After fulfilling all the procedures and preparations, Bamboo Airways finally started its flight operation in January 2020. The first flight was a leased Airbus A320, flying from Ho Chi Minh City to Hanoi. Today, Bamboo Airways provides domestic routes to the main city and tourism destination in Vietnam. For the international route, the airline just expanded their wings to Korea and Taipei. Bamboo Airways is expected to make a breakthrough in 2021 promising an affordable price with a direct flight to the USA and Europe with minimum transit flights. The ticket reservations are way easier with Traveloka.

Bamboo Airways Booking & E-ticket

How to Book

Here’s how you can book your Bamboo Airways ticket online:

Go to Traveloka website or open your Traveloka App
Fill in the flight details in the search box
Choose and book your flight
Fill in contact information and passenger details
Complete your payment through the selected method
Receive your Bamboo Airways e-ticket in My Booking or in your email

How to Pay

Payment for your Bamboo Airways ticket can be made via bank transfer (ATM/SMS Banking/e-banking/bank teller), credit card, and Indomaret.
For complete information about payment methods, please visit How to Pay.

Bamboo Airways E-ticket

Bamboo Airways e-ticket is an eligible proof for booking an Bamboo Airways flight. Show your e-ticket during check-in at the Bamboo Airways counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.