Passengers can request a refund or reschedule if their flight is changed or canceled by the airline, but it will still follow the airline’s policy set for their booking.

In addition, you may also be eligible for a Special Recovery Policy from the airline if the change is deemed significant—each airline has its own policy for determining whether a flight change qualifies as a significant change.

So, if your booking is entitled to a Special Recovery Policy, the airline is required to provide compensation for you—such as a free reschedule or a full refund. Each airline has its own threshold to apply a Special Recovery Policy.

For flight changes that are not in close proximity to the original departure time, passengers may still request a refund or reschedule under the airline’s regular policy (not the Special Recovery Policy). This means that such requests may be subject to applicable fees, as the airline is not obligated to provide additional compensation.

Would you like to learn more about flight changes and the special policy? Please refer to this article: What are “Flight Changes” and the Special Recovery Policy?

Related articles:

• What to do when airlines change my flight without Traveloka notification?
• Why did my flight get canceled/changed by the airline?
• How to submit a refund or reschedule if my flight got canceled by the airline