Help Center - Hotels

Am I guaranteed to stay at the accommodation that I’ve booked?

Booking a Smoking Room

Requesting an Extra Bed

Can I pay for my booking by cash at the accomodation?

How to Make a Special Request for My Hotel Booking

If I book an overseas accommodation in my country’s currency, what currency will I be charged in when I pay for my stay at the accommodation?

What will happen if I don’t show up at the accommodation during my stay period?

How can I find the perfect hotel for my destination?

Hotel Room for Hourly Usage

Is it safe to enter my Credit Card details when I book?

How to Book a Hotel

Late Check-in

Room Availability Info

Choosing Different Room Types in One Booking

Breakfast Info for Hotel Booking

General Hotel Check-in Policies

Villa Check-In Policies

Hotel Early Check-in

Checking In to a Hotel Booked Under a Different Name

How to Cancel and Get a Refund for My Hotel Booking

Cannot check in at the hotel

Cannot Find the Hotel Location

How to Get My Hotel Voucher and Receipt on the Traveloka App

Hotel Rescheduling Fees

I forgot to bring the credit card that I used to make my reservation. Is this OK?

How to Reschedule My Hotel Booking

Does Easy Reschedule incur any charges?

How to Check My Refund Status

I have successfully obtained my voucher. How can I use it to check in at the hotel?

I’ve made a payment, but the accommodation charged me with some additional fees to my credit card. What should I do?