Help Center - Hotels

Can I pay for my booking by cash at the accomodation?

Am I guaranteed to stay at the accommodation that I’ve booked?

Booking a Smoking Room

Requesting an Extra Bed

What will happen if I don’t show up at the accommodation during my stay period?

If I book an overseas accommodation in my country’s currency, what currency will I be charged in when I pay for my stay at the accommodation?

How to Make a Special Request for My Hotel Booking

How to Make a Special Request for My Villas & Apartments Booking

Is it safe to enter my Credit Card details when I book?

How can I find the perfect hotel for my destination?

Hotel Room for Hourly Usage

How to Book a Hotel

Late Check-in

What does non-refundable or free cancellation mean?

Room Availability Info

Choosing Different Room Types in One Booking

Making a Booking for Villa and Apartment

Breakfast Info for Hotel Booking

What does each price include?

Will my credit card get charged during booking?

Villa Check-In Policies

Hotel Early Check-in

Checking Your Booking Status

I have booked a Flight + Hotel package and changed my flight schedule. Will the changes be automatically applied to my hotel booking?

How do I reschedule my booking?

Cannot check in at the hotel

How to Cancel and Get a Refund for My Hotel Booking

Checking In to a Hotel Booked Under a Different Name

Cannot Find the Hotel Location

Can I transfer my accommodation booking to someone else? If I cancel my trip, can that person use the booking?

If the price of the new booking is lower than my original booking, how long will it take to process a refund?

How to Reschedule Hotel Reservation Due to Wrong Booking

Refund Hotel Booking for Non Refundable Policy

How to Get My Hotel Voucher and Receipt on the Traveloka App

How to Reschedule a Non-refundable Hotel Booking

Hotel Rescheduling Fees

What are the available payment methods to pay for Easy Reschedule?

Hotel Receptionist Couldn’t Find My Booking

Why can't I find the option to reschedule my booking?

I forgot to bring the credit card that I used to make my reservation. Is this OK?

How to Reschedule My Hotel Booking

How to Check My Refund Status

Does Easy Reschedule incur any charges?

I have successfully obtained my voucher. How can I use it to check in at the hotel?

I’ve made a payment, but the accommodation charged me with some additional fees to my credit card. What should I do?

Hotel Voucher Not Received