Help Center - travelokaPay

What are the payment methods supported by travelokaPay?

How do I register to and access travelokaPay?

How do I check my account verification status? How long does it take to verify an account?

I Haven't Received My Ticket but I Have Paid

I Make a Wrong Transfer to Traveloka

How to Submit Refund If I Make Multiple Payment

I Already Paid for My Reschedule Booking, But the Ticket is Not Issued

I want to Cancel My Booking, but I Already Paid

Why My Payment is Not Verified

Customer Complaints Submission Procedure

What is UANGKU?

What is the relationship between Traveloka and UANGKU?

Issues with UANGKU Balance at Traveloka

Maximum Balance of Each Account

Does UANGKU Balance have an expiration date?

How to Check My UANGKU Balance and Transaction History

How do I withdraw my UANGKU balance to my bank account?

How to Top Up UANGKU Balance

Top-up Amount Not Reflected in My Balance

What can I do with UANGKU Balance?

How to Pay for My Booking with UANGKU Balance

Can I combine UANGKU Balance and other payment method to make a payment for my booking?

Can I use UANGKU Balance to pay in currencies other than Indonesian rupiah?

I tried paying my purchase with UANGKU Balance and the system sent the OTP to my now inactive email/phone number. I can’t pay for the purchase. What should I do?

If I pay with UANGKU Balance and then request a refund, how will I be refunded?