Location is superb! Right infront of major tram stops, connected to malls and right in the middle of the action. Love the location! 10/10! Service of staff feels like a 3star hotel, not personable, not warmth, not helpful. Housekeeping is OK, can be improved for their price. Amenities are not restocked after housekeeping. Walls are thin, might be a melbourne thing. Not the hotel issue. Neighbours chat can be heard. Doors are slamming. Would stay for the location, nothing else!