The Occidental Hotel

The room was spacious and clean. The shared bathroom was always clean. Tea & coffee in the room was nice to have. We arrived on January 1st (holiday) & the bar (where we were to check in) was closed. No clear communication how to check in on a holiday. There was a phone # on the door that we were able to contact someone & we got let in. The staff were great - very friendly.

The room was tired but clean

We have stayed here before without issue however this stay was absolutely terrible. Our first night we got very little if any sleep as the window was banging back and forth with each passing vehicle. Called the after hours number and was given a piece of cardboard to stuff in the window. The second night was even worse. 4 pieces of cardboard did not slow the banging window and to add to our frustration there was no hot water for a shower despite running the water for about 20 min. We called at checkout and voiced our displeasure. The gentleman said he couldn’t do anything for us but would have the manager reach out via a phone call. That was Tuesday, when Sunday came, no call. I called again and the lady I spoke to was aware of our complaints and was surprised the manager had not contacted me. She asked me to go through Expedia and complain but I told her the only option with Expedia would be a negative review and I didn’t want to leave one without first talking to the manager and making her aware of our terrible stay. She said she would have her call but not to expect to hear from her until Tuesday. Well shortly after hanging up the manager called. The conversation did not go well at all. She started accusing me of threatening them with a negative review and trying to hold them hostage. I hadn’t even asked for anything and in all honesty I wasn’t looking for anything except recognition of our issues and a promise they would attempt to fix them so nobody else would encounter

Great location, the rooms are very dated but the reception staff were very nice.

Good stopover before our cruise. Walkable distance to the port.

Clean room but old building. Good location for activities.

Room was clean , great location

All good. Friendly staff, centre location. We expected it not to be new, this is an old hotel with minimal service. Maybe check AC, it buzzes when pump is working

Clean and spacious room, with everything you could need. Shared facilities were spotless throughout the stay. And despite there being a bar on the ground floor, I was never disturbed by the noise.

Room was clean Check in was easy Shared bathroom was in fact a lockable single bathroom. Comfortable bed Value for money paid Good location

Staff were friendly, entry is through a bar - awkward when you are travelling with young children at night. Black mould in the shared showers. Room was clean and the location was very good.

Great value for staying in Sydney CBD

Breakfast, food availability

Clean room and baths. Staff friendly when findable.

Tidy clean room, close to cruise ships.

For the most part, the room was clean. Bathroom hot water pressure was low so it took a while for hot water to start but this was posted in plain site. Not ideal if you wanted a quick shower and it wasted a lot of water.

Room was smelly

Great location 10 min walk to Cruise Terminal perfect for our stay Room was tidy and the bar very busy most of the time but noise did not disturb us Would recommend as good value stay in an expensive city

Was a nice friendly atmosphere and nice food.

Room was very clean & staff helpful. Tea & coffee provided. Room was a bit tired but served its purpose for the CBD of Sydney. The Occidental is a Very busy pub.