Cocoon Salzburg

Comfortable room

Very convenient for the hauptbahnhof - the rooms at the front have a view of the trains! Was worried about noise, but didn't cause a problem at night.

Beautiful mountain views from the hotel. It’s quite close to the train station, the one downfall is that it seems there is some homeless people walking around. The room itself is nicely designed. Decent space in the room.

Clean compact rooms and lovely bar lounge for socialising in Staff very helpful and friendly

Very comfortable room and great staff! Breakfast was amazing as well too

Clean room, cozy place, nice staff

Room was clean, and staff was very nice and respectful

Excellent location lovely hotel . Very clean bed very comfortable and everything you need . Staff very friendly and helpfull. Will definitely be staying again

Clean and spacious enough room. I like the way that they give you a locker big enough to put a lot of things if you want to store te luggage

Room was good, but lacking storage space. Bathroom ventilation could be improved as we saw mold in the shower. One additional thing to note is that this is an eco-friendly hotel, so housekeeping did not come by every day to clean room. Breakfast buffet had a really great spread with a lot of different options for my family. Our room keys were deactivated twice before our official check out time. Staff were able to resolve quickly, but did make it seem like it was my fault before checking in their system to see that they were the ones who input the times wrong.

Staff were great. Room was cute and clean though my shower door had a bit coming off the door but it don’t cause too much of an issue. In a great location near the train station and tram/bus link straight into town if you don't wanna walk the 10 minutes. Would stay again if I’m ever in Salzburg.

​I am honestly so frustrated with my stay here. I paid nearly 5-star prices but the hotel didn't even meet 4-star standards. The room was missing basic essentials like a kettle or utensils and I was told I’d have to pay extra if I wanted them. This is completely unacceptable for a hotel in this price range. ​The reception setup is a mess. The same person at the counter has to run to the kitchen, make coffee, and handle room requests all at once. Because the staff is also so slow, I had to wait a long time every time I needed to check in or ask for information. The service definitely needs to be improved. ​The most unbelievable part was that a 4-star hotel doesn't even have a place to store luggage. They just gave me a website and told me to go find my own storage elsewhere. I have never encountered this before and it was incredibly inconvenient. ​Housekeeping was another disaster. You are required to request cleaning a day in advance but even after I did that they failed to clean my room for two out of the three nights. Coming back exhausted to a dirty room with no fresh towels was the last straw. The overall cleanliness was also quite poor just like many other reviews mentioned. ​I really wanted to like this place, but I won’t be coming back. Save your money and stay somewhere that actually cares about its guests.

Very comfortable room and great selection for breakfast. Perfect location!

Perfection

Room was spacious and very clean. We absolutely loved our stay here and so convenient to the tram and train. We would definitely stay here again if we get a chance to come back!

Did not have breakfast

Yes.

Really good value for money

The hotel was great - staff were friendly, helpful and knowledgeable. Hotel was spotless

The hotel is very beautiful, and we had a great view. The room was a reasonable size and very comfortable, and the staff was very friendly. We loved hearing the birds singing, which made us forget the cold outside, and the amenities added a lovely decorative touch to the stay.