ibis Brussels Centre Gare Midi

.

Evzrything

My experience at this property was extremely disappointing from the moment I arrived. The staff member at the reception desk did not acknowledge my presence or greet me. I had to ask, "I'm here to check in. Is this where I need to go?" before anyone assisted me. Unfortunately, the check-in process only got worse. The receptionist who checked me in was rude, abrupt, and unwelcoming. When I asked if someone could assist me with my luggage, I was simply told they did not provide that service. Thankfully, the security officer stepped in and kindly helped me with my bags. He was the only staff member who demonstrated professionalism and courtesy. The room itself was unacceptable. It had clearly not been properly cleaned. The bed linens did not appear fresh, and the bathroom was filthy. Basic amenities such as a refrigerator, microwave, and iron were also missing, making the stay even more inconvenient. Overall, the cleanliness, lack of hospitality, and poor customer service made this one of the worst hotel experiences I have had. I would not recommend staying here.

Tranquille, quartier à éviter le soir, air climatisé apprécié, confortable, aurait aimé un mini frigo dans la chambre.

The food in the bar was nice, the check in staff were polite and helpful and the room was spacious and a good sized sink and shower. Disappointingly the tv only had one terrestrial channel and no Sky or digital channels (the hotel in Maastricht had loads including BBC1 and BBC2) and there were only two small pillows on a very large bed. The location was geographically really good - right opposite the railway station (Gare du Midi) but its not the most salubrious - not the hotel’s fault.

The carpets need to go. Old and not very clean. I have allergies and needless to say the entire stay my throat was flared. The staff was great and helpful. Breakfast was descent. We unfortunately had a room on the first floor which was loud. A/c was barely functional. It worked but the room was never comfortable during the heat wave. The hotel is dated, needs a bit of a lift. We ate at the restaurant on our last day and the food wasn't great, I had mushroom and chicken risotto 3 tiny squares if chicken and my risotto was still hard. My daughter had the spaghetti Bolognese, which was ok. If in a pinch I'd eat there, but not as a choice.

It’s €20 to get a breakfast. You can store your luggage in a locker that cost €950 a day there’s no coffee or anything. The towels were really old. The air-conditioning barely worked. it’s not in the best part of town, but it is quite near the train station so that was nice. They say they have a breakfast but they don’t. You have to pay extra.

the hotel is one block from the train station but the area is not very safe and dirty . the hotel itself is in good condition and clean .The stuff was helpful and nice .

Very good price and well placed location.

I liked how cool the rooms were, sustainability focus, the bed and pillows were firm, USB ports next to bed. Nice breakfast with lactose free options.

Location was excellent, staff helpful and room was big, clean and tidy.

The staff were very helpful and friendly. The breakfast was very good and the bar in the lobby area had good food and friendly staff. The room was very spacious and a very comfortable bed.

I understand the price point didn't warrant a perfect experience, but this property is in quite poor condition. The facility needs serious maintenance including a nearly non-functional air conditioning system in the room I was offered.

The check in was quite long and the guy left the position while I was waiting for my key...then another lady came and gave me a key...When I arrived at the room I found out that someone else was already there....I had to go back to reception and start again... when finally I was in "my" room the wifi did not work at all...I waited half an hour without success....only in the following morning quite early the wifi worked

M

Wonderful stay. Recommend it.

It was quite an expansive, breakfast buffet available - though the pricing seemed a bit hefty, in my opinion. €20 per person Otherwise, friendly staff, and very clean facility.

Room basic but great location across road from Eurostar and tram into the centre. V.good breakfast. Happy to get an early check-in.

Good hotel, very central, but rooms toward the train station are extremely noisy.

I was very disappointed with the lady in the restaurant , I've checked on Friday night, before you enter the restaurant she asked your room number to get to restaurant if you've paid for breakfast, but the way she was shouted without any manners, she does it not once but 2 times , I said to her I should have reported to the intentions of the manager Not only to me ,but a couple of times to the others clients She needs a bit if customers training in the area