Hotel Arts

Bait and switch - I ordrrrd breakfast included but when I arrived they said it’s only a voucher for limited dollars and the menus was super expensive I was only able to order cereal at 19$!!! Also had to pay taxes on top of it

I booked this hotel specifically for the outdoor pool. The pool was very small and on the weekends it was packed. You needed to make a reservation for a spot at the pool. A specific spot. There were couches and chairs with cushions but nowhere to actually lay on a lounge chair in the sun. The weekend felt like I was on a Love Island tv show with so many people at the pool and the music blaring. The hotel has really hit the mark of that was thier intention. For myself, they completely missed the mark. The rooms were fine and the staff very pleasant.

Perfect little getaway hotel !

our stay was only one night so was perfectly fine for our needs

Staff was extremely friendly and accommodating as usual, rooms are a great size and very clean, location is great and pool was a nice bonus!

Super clean and convenient. There is a beautiful outdoor courtyard pool.

Property location for the event was perfect Was surprised to see the charge for the use of swimming pool Other wise all very good

Great location

Kind of a weird experience. Pool is apparently accessible to everyone, even non-hotel guests? We were told we had to book the pool in advance, then were told we couldn’t sit on the couches. Then at night there were people using the pool that obviously non-hotel guests and when we asked they said non-guests can pay $40 to book a poolside table and anyone can come and use the pool…? Overall it was ok, definitely not worth the $350 a night. And next time I’ll stay somewhere cheaper and just walk in and use the pool for free

Great staff. The pool never disappoints. Great valet service.

Overall, we had a pleasant stay. The beds were very comfortable, the location was excellent, and the food and drinks were both delicious. Unfortunately, there were a few disappointing aspects, especially considering the price of the hotel. The pool area was consistently overcrowded, our room had ripped headboards, and the toilet was broken. When we brought these issues to the front desk, we felt the initial response was somewhat dismissive. For a hotel of this caliber, we expected the room to be better maintained. While the staff did eventually offer us one complimentary breakfast as a gesture, it felt a bit underwhelming given the concerns we experienced. Overall, the hotel has many great qualities, but the room maintenance and customer service could be improved to better match the premium price point.

Beyond my expectation.

Staff was amazing and the pool was awesome.

Walking distance to some great restaurants and the Calgary Tower. Everything went well. No complaints

Our room was clean and maintained. Many in our party had issues in their rooms that were cosmetic. The cleaning staff did a wonderful job. The pool was over crowded and not child friendly during a Saturday in the summer - much more party vibes then swimming vibes. Check in and check out was efficient, the front desk staff was ok nothing special.

Great time

Very nice hotel and the staff was super friendly. Also in a great location.

Great stay, great location near so many great restaurants. Staff were very friendly and accommodating

This is my second time at this hotel. On the plus side, the bedroom was updated and clean, is soundproof and has a very comfy bed. But I am not a fan or the glass enclosure for the toilet and shower next to bed and I wish we didn’t have to drag our suitcases up stairs from the underground parking and on our floor.

The policy of opening the pool to non-hotel guest for a fee creates an environment materially different than the tranquil pool setting advertised on the website. We found the pool scenes to be more like a Las Vegas spring break pool scene with there being no openings to sit at the pool on the day of arrival. While we were advised that it is recommended to make a reservation at the pool, we were not told they give our spot away after 15 minutes if we are running late. We found the police to be very inhospitable to hotel guests.