Susanna

The staff were very friendly, the property was clean and the room service was amazing. The only thing I would comment on is the pool needed a little bit more cleaning but with how hot it is we did not care. This one minor blip didn’t ruin anything for us and we would highly recommend. It’s in good walking distance to places as well.

Well located, but the building and facilities are showing their age and need some repairs.

Not the best conditions, where do I start , the door didn’t have a way to luck the inside, shower never work, towels old and grey stead of white. I didn’t want to have breakfast beacause I ca only imagine the kitchen . Bathroom with mold…. And many more

The staff was friendly and very helpful. They made sure that my needs were met. They helped take a lot of stress off by arranging the taxi from and to the airport. The views from the hotel are incredible. You can see Luxor temple and the Nile river as well as the valley of the kings off in the distance. You can also see the sunrise from the top floor. It was unreal every time I went to my balcony. If you walk out of the front door and immediately turn left and walk like youre going behind the hotel the bazaar is directly next behind it. Theres also an incredible restaurant right behind the hotel too (you do gotta battle the bazaar though) the food is a little more costly but it was some of the freshest food I had in Luxor. I’ll leave a picture of it.

I was well pleased with the bedroom I was given- overlooked the nile as I requested, Booked taxi was waiting for me at the airport. The breakfast was superb and the view from the restaurant fantastic. the facilities stated on the web site said the hotel susanna had a restaurant serving excellent meals diner especially. However when I asked for dinner in the restaurant I was informed it did not serve dinner only breakfast. This was very annoying as a single lady I did not want to wander around at night and had booked the hotel for this reason. fortunately the hotel nefertiti nearby had a excellent restaurant. The male receptionist took my post cards and I paid extra for someone to take to the PO .To date none of the six postcards have arrived at the Uk / or Germany addresses.

Room was unclean and other then breakfast, there was no food on site.

The location is great, just two minutes from the Luxor temple. Unfortunately, the room I got was dirty, below the bed was so much dust that I couldn't breathe properly. The soap dispenser are broken. My room was next to café/ bar where people talk until 3 AM, very noise, I had a hard time sleeping. The staff was ok.

Great staff. Very helpful.

The view of the Luxor Temple and the Nile River from my room balcony was (especially at night) was so nice to see. The building is older and not up to date but that was fine with me. The room and the sheets were clean. The staff were friendly. Helped me with my bags to my room as well. Offered and ordered me dinner since I had such a late arrival. Where ever this was ordered from, it was really good. Great flavors! I only stayed one night because I had a short trip. The area is a little loud at night but it was holiday for them, I was able to sleep through it. I was able to store my luggage and come back to the lobby to wait for my taxi service with no issues.

The staff is excellent and very friendly, check-in was very easy, they’re happy to help with anything. The breakfast is very good and lots to choose from. They’ll make you an omelette or cappuccino if you want. They serve beer on the roof deck. My room was right on the street so it was noisy from early morning till late at night. Only one electrical outlet worked, and it was in the bathroom. The shower is tiny, it’s just a corner in the bathroom with a curtain around it. The air conditioner was very tricky and it took room service a couple visits to get it working. It’s very close to Luxor Temple and to the big market. they let me extend when my flight got canceled, which was very accommodating.

Perfect location, fantastic staff. Room basic - clean and good value

Kind staff, convenient location

Comfortable and clean. Air conditioning. Good bathroom. Balcony view of the Nile and Luxor Temple. Roof top bar. Good breakfast. And the staff were all excellent. Friendly, helpful with good English. Would definitely go to Susanna again.

The staff were helpful, the location was good..

It was quite. Good location for shops and mrals.

The room was a little small for a 3 Star Hotel. The Air conditioning did not work, the Shower was a waste of time. The room was so noisy as it was over a small street with a bar and lots of shops that were open until 1:00 am, so it was hard to sleep. It does need a little TLC in places but the staff were friendly.The good bits are, the breakfast is pretty good and the roof top terrace has some really good views. There are loads of scammers waiting outside but this is not the hotels fault.

cold food and thesame every day

Susanna Hotel worked for what we needed at the time—a place to crash for a few hours after an exhausting 24-hour journey before moving to another hotel. That said, this stay reinforced something I learned in Egypt: just because a country is less expensive doesn’t mean hotel quality should be this low. I’ve stayed in significantly cheaper hotels in other countries with far better standards. This property felt like the bare minimum—outdated, rundown, and extremely basic. The room was very small, more like a storage space or closet, and not somewhere you’d want to spend real time. It was very much a “sleep, don’t touch anything, and leave” situation. The positives are the location and the view. It’s very close to the souks and main areas, which is convenient for a short stop. Overall, while the location is good, this is not a hotel I would recommend for a stay in Luxor. The rooms are outdated and uncomfortable, and the experience falls well below acceptable standards for anything beyond a very brief stopover.

Toilet needs to be cleaner

This hotel is a scam and the photos you see of the room are misleading. It felt very unsafe in the room. We had issues with: The lock of room door was almost broken, the door of balcony was also week and anyone could easily open it with just a push from outside. Beside the hotel is a shady small market lane and there whole night was loud music played by taxi drivers with lot of noises, it felt kind of unsafe. The water in washroom was coming very slow and i couldn’t shower properly. On reception the hotel staff said we can’t do anything about these issues. The whole furniture in room was kind of broken or looked so old. The bed listed as king bed is smaller than a queen bed.