Novotel London Wembley

Amazing location for Wembley, only hotel guests were allowed in the bar after the gig which made it comfortable. Breakfast was great with plenty of options. Rooms spacious, clean and comfortable

Nice room, breakfast was fine. Really good for Wembley. Air con was a bit wimpy for the heat wave but still made a bit of a difference. .

Our room was ready early, so we were able to check in straight away. The room was mostly clean. It was nice and cool, the beds were clean and comfortable. The facilities were good, although there was only 1 plug, on one side of the bed. Not two which meant we couldn't both charge our phones overnight. The staff were excellent and really helpful. The breakfast was tasty and there was a good variety of choices. My daughter especially liked the pancake machine. Check out was easy. I'd definitely recommend this hotel to anyone staying for an event at Wembly, even if the prices are really hiked, it's still cheaper than the Hilton. And there was plenty of parking when we arrived at 1.30pm.

It was a lovely hotel. Very handy for Wenbley

They’re having allot of construction and also their “air conditioning” is not anything that truly works. So be cautious while the heat wave is on. Not many places around to cool off either.

Check in staff were excellent considering we were early. Overall an excellent stay.

So near to Wembley, life saving air conditioning, quiet room and comfortable bed. Plus free gifts and a fridge. What more could you want!

Hotel was great, everything seemed new and they really went to town with the harry styles theme x Our a/c wouldn’t go below 19 and I think it was probably warmer than 19 degrees. But it was only one night and we managed to sleep. Location perfect for a concert at Wembley would absolutely book again

Very close to Wembley Park station.

The breakfast at this hotel was very good, it's the part of the stay i enjoyed the most.

Staff were quite rude and disrespectful

Great hotel close to Wembley Park station and Wembley Stadium. If attending a concert or a football match this is the best location to stay. The staff was very supportive and created an amazing atmosphere throughout our stay with special drinks, snacks in the room. The breakfast was delicious with fresh juice, fruit and a broad choice of cereal and pastries. I had an amazing night sleep in a very cosy bed. The room was very quiet and clean.

Great staff and spacious suite. Perfect for Wembley concert venue

I have never come across a company so obnoxious and unwilling to speak, let alone assist a customer. I booked this hotel by mistake, not realising there were 2 troubadero theatres at opposite ends of london. Absolutely my mistake, but I called an hour later to try and sort this 8 weeks ahead of the stay. I was told as I booked non refundable rate they would not refund. I have an autistic daughter that would not cope with a 46 min tube journey after a show, so asked if I could at least just switch to the novotel canary wharf paying the extra. They would not speak to me - so hotels.com kindly spent time explaining the situation to them and asking them to switch us. They refused point blank. I have tried and tried to speak to customer services and it does not seem to exist. I have even used resolver and they have thus far ignored me there too for the last 5 weeks. In the end I donated my stay to a family member as no way was I going to let them sell it again, and booked a second room at Tribe, canary wharf for me and my daughter. Shocking customer service and completely unnecessary. For the sake of a refund or even making more money from me to switch, they've permanently lost a customer and I will tell everyone that will listen how awful they have been to deal with. We stay away alot - and i have never experienced such shocking customer service.

Expensive for one night. We wanted it for the location

Hotel was good for where we needed to go i.e. Wembley stadium. We also found a few issues with our room one of the lights wasn't switching off properly which affected our sleep in the first night. The bathroom (although gorgeous), the glass doors were a room design flaw (they made a horrendous noise when closing them!!!).

Nice property. very rough people outside and you do not feel safe going out at night

Came for 1 night after spending the day at Harry Potter Studios and chose this hotel because it was central to Wembley and walking distance to the Mundo Pixar Experience. Parking is available on site for £26 per night. The reception staff were very helpful, they offered pre booked breakfast for just £10 per person and our son was free. We got an executive room on the 5th floor which had a queen bed and the sofa bed for our son was already set up for when we arrived. It was a good sized room with 2 large windows looking over Box Park and the stadium. It had 2 TVs and plenty of sockets to charge devices etc. The only issue was we found is that you couldn't keep the bedside lights on, they turned off with the main lights. Breakfast in the morning was nice, with a choice of cooked or continental breakfast. I would stay here again because its such a good location and great value.

Staff were lovely, but I stayed on Sunday night and because it's next to Box Park it was very noisy

Clean and spacious room- great location