Novotel Manchester West

The facilities were really good. The bed was so comfortable lovely hand and shower wash. Food was excellent so much choice for breakfast. The staff were friendly and welcoming. They went above and beyond when I left something behind in my room they safely packaged it for me to return. 5 star service.

Clean room with air conditioning. Room was quiet considering we were so close to the Motorway. Free parking and good choice at breakfast.

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Good, quiet & comfortable room, but slightly dated.

Nice rooms. Average breakfast, cold fried eggs not great. But the staff are great

Room spotless. Staff efficient and friendly

The room was very clean and spacious. Friendly staff and very helpful

Excellent

Very happy

The staff could not have been more helpful with assisting my disabled daughter, personally transporting all of my luggage to the room. A very friendly and nicely set out hotel. Will definitely stay again.

Everything perfect 😊

Room was excellent. Overall the hotel was as described and a pleasure to stay at. Breakfast was included and was really tasty. Hot and fresh.

Nice polite Staff. Clean rooms

Tired room with loud noise heard everytime the lift moved.

Did not have meals at the hotel

Friendly reception and very clean pleasant rooms

Room was big and had a lobby to reduce noise from corridor. Toilet and bathroom are in separate rooms. Bedroom had a large bed, a soda and big screen TV. Dual windows worked well against motorway sounds

There was no refrigerator in the room. The TV channels were limited.

😊

The first impression counts. There were two ladies at reception when I came in. One was occupied with another member of staff and the other had her head down doing some admin work. The second one looked up, smiled and said she cant serve me and continued working. The first one disappeared and I was left waiting for a few minutes unattended. I would have thought that the customer is the priority? Not admin work or a work colleague?