The location of Resihome Opera Paris is excellent and very convenient for transportation. However, the service and housekeeping were unacceptable throughout our 8-night stay.
For two consecutive days, our room was not cleaned, even though we never placed a “Do Not Disturb” sign. When I reminded reception in the morning, the room was still not serviced, and staff kept insisting that we had used the sign, which was not true. When the cleaning manager finally came, replenishment was incomplete — first bedding without towels, then towels without tissues, and even soap was not replaced. Trash was also left inside the room.
Later, the situation became even worse: on the one day we actually hung a “Do Not Disturb” sign, housekeeping still entered and cleaned the room without permission. This is both unprofessional and a violation of guest privacy.
The hotel later claimed it operates as an “apartment” with limited cleaning, but this was never communicated to us during booking or at check-in. On Thursday, which was supposedly their scheduled cleaning day, we had already requested service in the morning (without using the sign), but still no one came.
Great location, but poor communication, repeated housekeeping failures, and inconsistent service make this hotel very disappointing.
Also, the equipment and conditions of the room is not as nice as it seems on the pictures.