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AIHO Hotel Medan (Formerly Radisson Hotel)
Hotels
Preferred Partner
8,6
/10
Very Good
1.952 reviews
What Guests Say About Their Stay
Distance To City Center (96)
Staff Friendliness (92)
Bedroom (87)
Room Space (80)
Guest
9,7
/ 10
Staffs are friendly and helpful. Great experience for my first stay at this hotel. Front desk staff assisted me during my late check in with passion. Definitely will stay at this hotel again during my next visit to Medan.
A***r
10,0
/ 10
A hidden gem. We paid the price of a normal hotel but got the quality and service of a 5-star hotel. The facility was clean. The staff were amazing. The breakfast pleasantly satisfied all of our palates (indo and foreigner). And the massage facilities on site provide perhaps the best massage I have ever had in Indonesia!
W***y
10,0
/ 10
Very nice place, it's very simple and easy. Hotel with no deposit money, only insert card to the box for check out. It's a very convenient policy, really love it, and looking forward to staying again.
Arianti
10,0
/ 10
Hotel bersih, fasilitas komplet seperti bintang 5, harga murah, semua staff ramah dan siap membantu, lokasi strategis, nyaman. Next ke Medan pasti nginap di sini lagi.
L***a
10,0
/ 10
friendly staff. clean rooms. clean toilets. spacious rooms. basically top. no regrets staying here. facilities are also really good. food is also delicious, many menus.
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In the Area
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Jalan H. Adam Malik No. 5, Medan City Center, Medan, Sumatra Utara, Indonesia, 20114
Main Facilities
Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
Read More
Located in Downtown Area
Most loved by Business Traveler
Modern Design
Read More
Available Room Types in AIHO Hotel Medan (Formerly Radisson Hotel)
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around AIHO Hotel Medan (Formerly Radisson Hotel)
Jalan H. Adam Malik No. 5, Medan City Center, Medan, Sumatra Utara, Indonesia, 20114
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Discover More About AIHO Hotel Medan (Formerly Radisson Hotel)
note: hotel was previously named Radisson Medan
Location
Staying at AIHO Hotel Medan (Formerly Radisson Hotel) is a good choice when you are visiting Medan City Center.
About AIHO Hotel Medan (Formerly Radisson Hotel)
From business event to corporate gathering, AIHO Hotel Medan (Formerly Radisson Hotel) provides complete services and facilities that you and your colleagues need.
Whether you are planning an event or other special occasions, AIHO Hotel Medan (Formerly Radisson Hotel) is a great choice for you with a large and well-equipped function room to suit your requirements.
Have fun with various entertaining facilities for you and the whole family at AIHO Hotel Medan (Formerly Radisson Hotel), a wonderful accommodation for your family holiday.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at AIHO Hotel Medan (Formerly Radisson Hotel).
If you plan to have a long-term stay, staying at AIHO Hotel Medan (Formerly Radisson Hotel) is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
AIHO Hotel Medan (Formerly Radisson Hotel) is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Are you a shopaholic? Staying at AIHO Hotel Medan (Formerly Radisson Hotel) will surely spoil you for numerous shopping centers nearby.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, AIHO Hotel Medan (Formerly Radisson Hotel) is suitable for you who value privacy during your stay.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from AIHO Hotel Medan (Formerly Radisson Hotel) exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
AIHO Hotel Medan (Formerly Radisson Hotel) is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at AIHO Hotel Medan (Formerly Radisson Hotel).
All facilities in AIHO Hotel Medan (Formerly Radisson Hotel)
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Lobby
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Breakfast (surcharge)
- Brunch
- Buffet dinner
- Buffet lunch
- Cafe
- Dining area
- Early bird breakfast
- Fullboard without drinks
- Fullboard with drinks
- Gala dinner
- Hot breakfast
- Poolside bar
- Set menu lunch
- Snacks
- Vegetarian meal
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Doorman
- Early Check-in
- Express check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Late Check-out
- Laundry service
- Luggage storage
- Multilingual staff
- Porter
- Wedding service
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Early check-in
- Elevator
- 24-hour room service
- Late check-out
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Fireplace in lobby
- Heater
- Non-smoking room
- Swimming pool
- Rooftop terrace
- Smoking area
- Smoke-free
Business Facilities
- Business center
- Business facilities
- Conference hostess
- Conference room
- Meeting facilities
- Photocopier
- PRINTER
- Projector
In-room Facilities
- Bathrobe
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Shower
- TV
Accessibilty
- Accessible bathroom
- Accessible parking
- Disabled access friendly
- In-room accessibility
- Roll-in shower
Nearby Facilities
- ATM/Banking
- Gift shop
- Grocery
- Shops
- Supermarket
Things to Do
- Fitness center
- Outdoor pool
- Pool sun loungers
- Sun loungers
Family-friendly Facilities
- Children pool
Sports and Recreations
- Fitness center
Kids and Pets
- Highchairs
Connectivity
- Free WiFi
Accommodation Policy & General Information in AIHO Hotel Medan (Formerly Radisson Hotel)
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Deposit
Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
Breakfast
Breakfast at the accommodation will be provided from 06:30 - 10:30.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at AIHO Hotel Medan (Formerly Radisson Hotel) | 215 |
Number of floors in AIHO Hotel Medan (Formerly Radisson Hotel) | 8 |
Another facilities in AIHO Hotel Medan (Formerly Radisson Hotel) | Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar |
Frequently asked question in AIHO Hotel Medan (Formerly Radisson Hotel)
What are available facilities at AIHO Hotel Medan (Formerly Radisson Hotel)?
There are top facilites at AIHO Hotel Medan (Formerly Radisson Hotel) such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at AIHO Hotel Medan (Formerly Radisson Hotel)?
The standard check-in time at AIHO Hotel Medan (Formerly Radisson Hotel) is starting from From 15:00 while the latest check-out time is at Before 12:00
Does AIHO Hotel Medan (Formerly Radisson Hotel) provide breakfast?
Yes, AIHO Hotel Medan (Formerly Radisson Hotel) provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of AIHO Hotel Medan (Formerly Radisson Hotel)?
AIHO Hotel Medan (Formerly Radisson Hotel) is a 4.0-star hotel.
How many floors does AIHO Hotel Medan (Formerly Radisson Hotel) have?
AIHO Hotel Medan (Formerly Radisson Hotel) has 8 floors.
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More Reviews from Other Guests in AIHO Hotel Medan (Formerly Radisson Hotel)
Overall Ratings & Reviews AIHO Hotel Medan (Formerly Radisson Hotel)
Traveloka (1.952)
8,6
Very Good
From 1.952 reviews
Provided by travelers on
Cleanliness
8,8
Room Comfort
8,7
Meal
8,4
Location
8,8
Service and Facilites
8,7
People often mention about AIHO Hotel Medan (Formerly Radisson Hotel)
All
Bedroom (88)
Distance to City Center (83)
Staff Friendliness (80)
Ambiance (78)
Room Space (70)
Bathroom (69)
Accessibility (56)
Hotel Area (55)
Family Friendly (53)
Variety (48)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews AIHO Hotel Medan (Formerly Radisson Hotel)
Number of reviews per page
20
40
Customer reviews
N***r
9,7
/10
Reviewed 2 day(s) ago
Always here and never disappoints
See original
Find this review helpful?
Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Thank you for taking the time to review your stay with us. We are very pleased that you enjoyed your stay at our hotel. We hope to welcome you back again in the future. Best regards, Public Relations Manager
See original
M***n
Business
8,2
/10
Reviewed 3 day(s) ago
Nice................................
Find this review helpful?
Accommodation's Reply
26 Oct 2025
Dear Valued Guest,
Thank you for sharing your short review. We’re delighted to know you had a pleasant experience with us. We look forward to welcoming you back on your next visit.
Sincerely Regards,
PR Manager
EM
ENCE M. M.
Business
8,5
/10
Reviewed 4 day(s) ago
Recommended hotel for business traveling in Medan, clean, friendly, near the city center.
Find this review helpful?
Accommodation's Reply
26 Oct 2025
Dear Mr/Ms Ence M.M,
Thank you for choosing AIHO Hotel and for sharing your positive review. We’re delighted to know that our location, cleanliness, and friendly service made your business trip in Medan enjoyable. We look forward to welcoming you back again soon!
Sincerely Regards,
PR Manager
C***g
6,4
/10
Reviewed 6 day(s) ago
Sound proof so bad, outside too noise, can't sleep. The room is big, but there is no tower.
Find this review helpful?
Accommodation's Reply
26 Oct 2025
Dear Valued Guest,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the noise and the missing towel in your room. Your comments are very valuable to us, and we will take immediate steps to improve our soundproofing and room preparation to ensure a more comfortable stay in the future. We appreciate your understanding and hope to have the pleasure of welcoming you back for a better experience.
Sincerely Regards,
PR Manager
Verified Traveler
Leisure
10,0
/10
Reviewed 1 week(s) ago
The food is delicious, the place is comfortable and in the city center
See original
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Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for your review. We are glad you enjoyed our food and the convenience of our convenient location. We look forward to welcoming you back again in the future. Best regards, Public Relations Manager
See original
Verified Traveler
5,0
/10
Reviewed 1 week(s) ago
the breakfast was very bad,
See original
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Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for taking the time to write a review. We apologize for any inconvenience caused with your breakfast. Your feedback is very valuable to us as we strive to improve our service and provide you with an even better experience in the future. We look forward to welcoming you back with even more satisfactory service. Best regards, Public Relations Manager
See original
M***m
Leisure
8,5
/10
Reviewed 2 week(s) ago
For those who want to check in, park your car in the lobby because the parking area is far away.
See original
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Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for sharing your experience. Our staffs are always ready to assist and facilitate our guests in parking conveniently and smoothly, whether in the lobby or other parking areas of the hotel. We sincerely hope to welcome you back again with an even better experience on your next visit. Best regards, Public Relations Manager
See original
J***i
8,5
/10
Reviewed 3 week(s) ago
Very good, I really like Yempay
See original
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Accommodation's Reply
08 Oct 2025
Dear Guest, Thank you for your review. We are delighted that you enjoyed your stay at Aiho Hotel. We look forward to welcoming you back for another enjoyable experience. Warm regards, PR Manager
See original
nirpina m. s.
Leisure
9,4
/10
Reviewed 5 week(s) ago
The staff is full of smiles and friendly, it's rare for Medan people to be so soft spoken, xixii, thxu, Aiho Hotel
❤️
See original
1 people find it helpful
Accommodation's Reply
29 Sep 2025
Dear Ms. Nirpina M.S., Thank you for your appreciation. We are delighted to hear that our team was able to provide friendly and pleasant service during your stay. We look forward to welcoming you back in the future. Warm regards, PR Manager
See original
Verified Traveler
10,0
/10
Reviewed 5 week(s) ago
We are on a group traveling and got the best services from the staff, and we're enjoying the surrounding.
Find this review helpful?
Accommodation's Reply
24 Sep 2025
Dear Valued Guest,
Thank you for your kind words. We’re delighted your group enjoyed our service and the surroundings. We look forward to welcoming you back for another great stay.
Sincerely Regards,
PR Manager
A***O
Leisure
9,6
/10
Reviewed 5 week(s) ago
The breakfast didn't taste good..
See original
Find this review helpful?
Accommodation's Reply
23 Sep 2025
Dear Guest, Thank you for your constructive feedback. We apologize if the breakfast did not meet your expectations. We will review the menu with the culinary team to improve the taste and variety in the future. We hope to welcome you back in the future. Warm regards, PR Manager
See original
h***l
Leisure
6,7
/10
Reviewed 6 week(s) ago
The room is not very soundproof, the noise of vehicles on the highway is very clearly audible.
See original
1 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Guest, Thank you for your constructive feedback. We apologize for any noise-related inconvenience. For a quieter stay, we will be happy to accommodate you on a higher floor on your next visit. We hope to welcome you back in the future. Warm regards, PR Manager
See original
a***h
Staycation
10,0
/10
Reviewed 7 week(s) ago
Nice, clean and tidy room, close to town
See original
1 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear Guest, Thank you for your review. We're pleased to hear that you enjoyed our room and our location, close to the city center. We will continue to maintain our standards of cleanliness and tidiness to ensure your stay is always enjoyable. We look forward to welcoming you back in the future. Warm regards, PR Manager
See original
KM
Kevin M.
9,7
/10
Reviewed 7 week(s) ago
The staffs at the lobby and the restaurant were very friendly. Booked the deluxe-type room, and it was spacious for 2, cozy, and clean. The air conditioner was kinda hard to turn up/down the temperature, maybe it's just me who was confused about how to operate it. Gonna revisit this hotel for sure!
Find this review helpful?
Accommodation's Reply
11 Sep 2025
Dear Mr Kevin,
Thank you for sharing your kind review. We’re delighted to know you enjoyed our spacious and cozy Deluxe room as well as the warm hospitality from our lobby and restaurant teams. We appreciate your feedback regarding the air conditioner and will ensure it’s checked for better ease of use. We truly look forward to welcoming you back on your next visit!
Sincerely Regards,
PR Manager
U***i
Staycation
8,5
/10
Reviewed 7 week(s) ago
It's comfortable here, but when I called the receptionist, they didn't pick up, no response😪
See original
Find this review helpful?
Accommodation's Reply
11 Sep 2025
Dear Guest, Thank you for your review. We are glad you had a comfortable stay. We apologize for any inconvenience when contacting the front desk. We are improving our communication system to provide faster responses in the future. We look forward to welcoming you back with an even better experience. Warm regards, PR Manager
See original
D***y
Business
10,0
/10
Reviewed 8 week(s) ago
The place is good, strategic from the city center, close to the center of the road, only some of the staff are not very friendly during CI and during breakfast.
See original
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Accommodation's Reply
09 Sep 2025
Dear Guest, Thank you for sharing your experience. We are pleased to know that our hotel's location provided you with comfort. We apologize for the less than pleasant staff service at check-in and breakfast. This feedback is very valuable for us to improve our team training to provide more consistent, friendly service. We hope to welcome you back with a warmer and more enjoyable experience. Warm regards, PR Manager
See original
L***a
Leisure
9,7
/10
Reviewed 8 week(s) ago
Will return when I get a reasonable price.
See original
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Accommodation's Reply
10 Sep 2025
Dear Guest, Thank you for your review. We always strive to provide prices that reflect our quality and service. To get the best deal, you can book directly through hotel reservations to get the right promotion. We look forward to welcoming you back. Warm regards, PR Manager
See original
aa
ayman a.
Leisure
10,0
/10
Reviewed 8 week(s) ago
Nice stay because of one staff named Rareen, it's really helpful and a sweet person. She makes our stay very happy and comfortable 😊
1 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Mr/Ms Ayman,
Thank you for sharing your kind words. We’re delighted to hear that Mr Ririn made your stay enjoyable and comfortable. Your feedback will surely motivate her and our team to continue delivering heartfelt service. We look forward to welcoming you back for another pleasant stay.
Sincerely Regards,
PR Manager
I***N
10,0
/10
Reviewed 8 week(s) ago
Best choice, highly recommended, location close to the city
See original
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Accommodation's Reply
02 Sep 2025
Dear Guest, Thank you for your review of Aiho Hotel Medan. We are delighted to know that you enjoyed your stay at our hotel. We look forward to seeing you again in the future. Warmest regards, PR Manager
See original
T***a
9,7
/10
Reviewed 8 week(s) ago
Everything is okay but there is just one thing missing, the staff serving in the breakfast room are not very friendly.
See original
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Accommodation's Reply
09 Sep 2025
Dear Guest, Thank you for your review. We apologize for any inconvenience caused by the breakfast service and will be providing additional training to ensure our entire team always welcomes guests with a friendly welcome. We look forward to welcoming you back for an even better experience. Best regards, PR Manager
See original
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews AIHO Hotel Medan (Formerly Radisson Hotel)
Traveloka (1.952)
8,6
Very Good
From 1.952 reviews
Provided by travelers on
Cleanliness
8,8
Room Comfort
8,7
Meal
8,4
Location
8,8
Service and Facilites
8,7
People often mention about AIHO Hotel Medan (Formerly Radisson Hotel)
All
Bedroom (88)
Distance to City Center (83)
Staff Friendliness (80)
Ambiance (78)
Room Space (70)
Bathroom (69)
Accessibility (56)
Hotel Area (55)
Family Friendly (53)
Variety (48)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews AIHO Hotel Medan (Formerly Radisson Hotel)
Number of reviews per page
20
40
Customer reviews
N***r
9,7
/10
Reviewed 2 day(s) ago
Always here and never disappoints
See original
Find this review helpful?
Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Thank you for taking the time to review your stay with us. We are very pleased that you enjoyed your stay at our hotel. We hope to welcome you back again in the future. Best regards, Public Relations Manager
See original
M***n
Business
8,2
/10
Reviewed 3 day(s) ago
Nice................................
Find this review helpful?
Accommodation's Reply
26 Oct 2025
Dear Valued Guest,
Thank you for sharing your short review. We’re delighted to know you had a pleasant experience with us. We look forward to welcoming you back on your next visit.
Sincerely Regards,
PR Manager
EM
ENCE M. M.
Business
8,5
/10
Reviewed 4 day(s) ago
Recommended hotel for business traveling in Medan, clean, friendly, near the city center.
Find this review helpful?
Accommodation's Reply
26 Oct 2025
Dear Mr/Ms Ence M.M,
Thank you for choosing AIHO Hotel and for sharing your positive review. We’re delighted to know that our location, cleanliness, and friendly service made your business trip in Medan enjoyable. We look forward to welcoming you back again soon!
Sincerely Regards,
PR Manager
C***g
6,4
/10
Reviewed 6 day(s) ago
Sound proof so bad, outside too noise, can't sleep. The room is big, but there is no tower.
Find this review helpful?
Accommodation's Reply
26 Oct 2025
Dear Valued Guest,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the noise and the missing towel in your room. Your comments are very valuable to us, and we will take immediate steps to improve our soundproofing and room preparation to ensure a more comfortable stay in the future. We appreciate your understanding and hope to have the pleasure of welcoming you back for a better experience.
Sincerely Regards,
PR Manager
Verified Traveler
Leisure
10,0
/10
Reviewed 1 week(s) ago
The food is delicious, the place is comfortable and in the city center
See original
Find this review helpful?
Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for your review. We are glad you enjoyed our food and the convenience of our convenient location. We look forward to welcoming you back again in the future. Best regards, Public Relations Manager
See original
Verified Traveler
5,0
/10
Reviewed 1 week(s) ago
the breakfast was very bad,
See original
Find this review helpful?
Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for taking the time to write a review. We apologize for any inconvenience caused with your breakfast. Your feedback is very valuable to us as we strive to improve our service and provide you with an even better experience in the future. We look forward to welcoming you back with even more satisfactory service. Best regards, Public Relations Manager
See original
M***m
Leisure
8,5
/10
Reviewed 2 week(s) ago
For those who want to check in, park your car in the lobby because the parking area is far away.
See original
Find this review helpful?
Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for sharing your experience. Our staffs are always ready to assist and facilitate our guests in parking conveniently and smoothly, whether in the lobby or other parking areas of the hotel. We sincerely hope to welcome you back again with an even better experience on your next visit. Best regards, Public Relations Manager
See original
J***i
8,5
/10
Reviewed 3 week(s) ago
Very good, I really like Yempay
See original
Find this review helpful?
Accommodation's Reply
08 Oct 2025
Dear Guest, Thank you for your review. We are delighted that you enjoyed your stay at Aiho Hotel. We look forward to welcoming you back for another enjoyable experience. Warm regards, PR Manager
See original
nirpina m. s.
Leisure
9,4
/10
Reviewed 5 week(s) ago
The staff is full of smiles and friendly, it's rare for Medan people to be so soft spoken, xixii, thxu, Aiho Hotel
❤️
See original
1 people find it helpful
Accommodation's Reply
29 Sep 2025
Dear Ms. Nirpina M.S., Thank you for your appreciation. We are delighted to hear that our team was able to provide friendly and pleasant service during your stay. We look forward to welcoming you back in the future. Warm regards, PR Manager
See original
Verified Traveler
10,0
/10
Reviewed 5 week(s) ago
We are on a group traveling and got the best services from the staff, and we're enjoying the surrounding.
Find this review helpful?
Accommodation's Reply
24 Sep 2025
Dear Valued Guest,
Thank you for your kind words. We’re delighted your group enjoyed our service and the surroundings. We look forward to welcoming you back for another great stay.
Sincerely Regards,
PR Manager
A***O
Leisure
9,6
/10
Reviewed 5 week(s) ago
The breakfast didn't taste good..
See original
Find this review helpful?
Accommodation's Reply
23 Sep 2025
Dear Guest, Thank you for your constructive feedback. We apologize if the breakfast did not meet your expectations. We will review the menu with the culinary team to improve the taste and variety in the future. We hope to welcome you back in the future. Warm regards, PR Manager
See original
h***l
Leisure
6,7
/10
Reviewed 6 week(s) ago
The room is not very soundproof, the noise of vehicles on the highway is very clearly audible.
See original
1 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Guest, Thank you for your constructive feedback. We apologize for any noise-related inconvenience. For a quieter stay, we will be happy to accommodate you on a higher floor on your next visit. We hope to welcome you back in the future. Warm regards, PR Manager
See original
a***h
Staycation
10,0
/10
Reviewed 7 week(s) ago
Nice, clean and tidy room, close to town
See original
1 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear Guest, Thank you for your review. We're pleased to hear that you enjoyed our room and our location, close to the city center. We will continue to maintain our standards of cleanliness and tidiness to ensure your stay is always enjoyable. We look forward to welcoming you back in the future. Warm regards, PR Manager
See original
KM
Kevin M.
9,7
/10
Reviewed 7 week(s) ago
The staffs at the lobby and the restaurant were very friendly. Booked the deluxe-type room, and it was spacious for 2, cozy, and clean. The air conditioner was kinda hard to turn up/down the temperature, maybe it's just me who was confused about how to operate it. Gonna revisit this hotel for sure!
Find this review helpful?
Accommodation's Reply
11 Sep 2025
Dear Mr Kevin,
Thank you for sharing your kind review. We’re delighted to know you enjoyed our spacious and cozy Deluxe room as well as the warm hospitality from our lobby and restaurant teams. We appreciate your feedback regarding the air conditioner and will ensure it’s checked for better ease of use. We truly look forward to welcoming you back on your next visit!
Sincerely Regards,
PR Manager
U***i
Staycation
8,5
/10
Reviewed 7 week(s) ago
It's comfortable here, but when I called the receptionist, they didn't pick up, no response😪
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Accommodation's Reply
11 Sep 2025
Dear Guest, Thank you for your review. We are glad you had a comfortable stay. We apologize for any inconvenience when contacting the front desk. We are improving our communication system to provide faster responses in the future. We look forward to welcoming you back with an even better experience. Warm regards, PR Manager
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D***y
Business
10,0
/10
Reviewed 8 week(s) ago
The place is good, strategic from the city center, close to the center of the road, only some of the staff are not very friendly during CI and during breakfast.
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Accommodation's Reply
09 Sep 2025
Dear Guest, Thank you for sharing your experience. We are pleased to know that our hotel's location provided you with comfort. We apologize for the less than pleasant staff service at check-in and breakfast. This feedback is very valuable for us to improve our team training to provide more consistent, friendly service. We hope to welcome you back with a warmer and more enjoyable experience. Warm regards, PR Manager
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L***a
Leisure
9,7
/10
Reviewed 8 week(s) ago
Will return when I get a reasonable price.
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Accommodation's Reply
10 Sep 2025
Dear Guest, Thank you for your review. We always strive to provide prices that reflect our quality and service. To get the best deal, you can book directly through hotel reservations to get the right promotion. We look forward to welcoming you back. Warm regards, PR Manager
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aa
ayman a.
Leisure
10,0
/10
Reviewed 8 week(s) ago
Nice stay because of one staff named Rareen, it's really helpful and a sweet person. She makes our stay very happy and comfortable 😊
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Accommodation's Reply
09 Sep 2025
Dear Mr/Ms Ayman,
Thank you for sharing your kind words. We’re delighted to hear that Mr Ririn made your stay enjoyable and comfortable. Your feedback will surely motivate her and our team to continue delivering heartfelt service. We look forward to welcoming you back for another pleasant stay.
Sincerely Regards,
PR Manager
I***N
10,0
/10
Reviewed 8 week(s) ago
Best choice, highly recommended, location close to the city
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Accommodation's Reply
02 Sep 2025
Dear Guest, Thank you for your review of Aiho Hotel Medan. We are delighted to know that you enjoyed your stay at our hotel. We look forward to seeing you again in the future. Warmest regards, PR Manager
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T***a
9,7
/10
Reviewed 8 week(s) ago
Everything is okay but there is just one thing missing, the staff serving in the breakfast room are not very friendly.
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Accommodation's Reply
09 Sep 2025
Dear Guest, Thank you for your review. We apologize for any inconvenience caused by the breakfast service and will be providing additional training to ensure our entire team always welcomes guests with a friendly welcome. We look forward to welcoming you back for an even better experience. Best regards, PR Manager
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